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Outback Steakhouse - Steakhouse in Tyler, Texas

Outback Steakhouse

4.5 (2943 reviews)

5704 S Broadway Ave, Tyler, TX 75703

Steak house
American restaurant
Australian restaurant
Bar
Bar & grill
Gluten-free restaurant
Takeout Restaurant
Restaurant

About Outback Steakhouse - steak house in Tyler, Texas

Boisterous Australian-themed chain serving steaks, seafood & other hearty steakhouse fare.

Customer Review Summary

Positive reviews highlight the quality of food, particularly the steaks, with mentions of well-prepared veggies and excellent service from staff like Cedric, who made guests feel special and welcomed. However, there are significant negative experiences reported, including dry food, inconsistent service, and issues with specific menu items like the burnt Blooming Onion and poor mac and cheese. Complaints about customer service detail feelings of neglect and bias towards certain customers, resulting in a disappointing dining experience. Overall, while some guests enjoyed their meals and service, others faced serious issues that affected their perception of the restaurant.

Key Features

From the business

  • Identifies as women-owned

Service options

  • Curbside pickup
  • No-contact delivery
  • Delivery
  • Takeout
  • Dine-in

Highlights

  • Fast service
  • Great beer selection
  • Great cocktails
  • Great dessert
  • Great tea selection
  • Great wine list
  • Sports

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Braille menu
  • Cocktails
  • Coffee
  • Comfort food
  • Happy hour drinks
  • Hard liquor
  • Healthy options
  • Organic dishes
  • Small plates
  • Vegetarian options
  • Wine

Dining options

  • Lunch
  • Dinner
  • Catering
  • Dessert
  • Seating

Amenities

  • Bar onsite
  • Gender-neutral restroom
  • Restroom
  • Wi-Fi

Atmosphere

  • Casual
  • Cozy
  • Trendy

Crowd

  • College students
  • Family-friendly
  • Groups
  • Tourists

Planning

  • Accepts reservations

Payments

  • Checks
  • Debit cards

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Pets

  • Dogs allowed outside

Customer Reviews

Rating Distribution

4.5 out of 5
5
2132
4
418
3
167
2
98
1
128
Based on 2943 reviews

Katie Blackfoot

3 weeks ago

Thank you, thank you, thank you!!!!! Finally an affordable place that makes a perfect blue steak! I take a bite, it comes right off, not chewy! Excellent t cut of meat! The veggies were also very well prepared all were al dente! Very flavorful! Will be back!

Nia Forbin

6 months ago

I ordered online after working 57 hrs and spent 90$ . Food was horrible. Very dry tasted like they didn’t want to work that night . I also added in a 4oz lobster tail that was about as big as 2 shrimp stacked together. Total waste of money and time . I tried to treat myself to a nice meal because I worked for it . Doing countless hours in heath care I might add just to be utterly disappointed. I called to try make a complaint but the hosts who was very nice said the manger Dylan was very busy and he would get back with me . Well he never did . The pasta was very dry and way too much for the amount of shrimp and unseasoned steak we had got . The amount of Alfredo‘s sauce was laughable compared to how much pasta we had . Complete waste of 90$ in this economy.

Berklee Nicodemus

4 months ago

Cedric was AMAZING! The best waiter I’ve ever had. He even went out of his way to make me feel special for celebrating my first pregnancy. 10/10 service anddd food was amazing 👏🏻👌🏻

DAWN DROVDAHL

1 month ago

Ordered the blooming onion for delivery and it was burnt to a crisp and the sauce was so salty you couldn’t eat any of order. Will not order from this location again. Burnt and old grease it was fried in.

Gay Lynn Hayes

5 months ago

Cedric was amazing! Impeccable service…so attentive and quick and accurate. He’s aKEEPER. Good food and great service. Will ask for him when we come back.

Cheryl Paillett

1 year ago

Today's Visit: Outback Steakhouse on Broadway in Tyler Texas! Customer Service: 👎🏽👎🏽👎🏽 Not a very (Color) Customer - Friendly Server!!! TIP OF THE DAY: Be Careful! Treat EVERYONE the same! You Could Be Entertaining Angels UNAWARE!!! Food: The Blooming Onion 👎🏽👎🏽👎🏽 It was greasy and the batter did NOT Stick to the onion. The waiter brought our main course and SAW the table full of dishes.... Yet did NOT bother to remove them. He squeezed the other dish onto the table👎🏽🙁 THEN .... Upon tasting the Mac and Cheese (Which the Server said was Amazing).... Was Absolutely Horrible! THIS WAS NOT MAC N CHEESE!!! And He NEVER Stopped to See was Everything Okay!!! He did HOWEVER ... CONTINUE TO CHECK ON THE TABLE DIRECTLY ACROSS FROM US... (Holding entire conversation about 2 teachers in his family)! I finally got his attention.... To let him KNOW The Mac n cheese was NOT Good. Then when he brought out green beans (which were BARELY Steamed!!! They looked good on the OUTSIDE and tasted AWFUL! ) ... I said, Thank you... And He slid the plate on the table and walked away. His CUSTOMER SERVICE IS 👎🏽👎🏽👎🏽👎🏽👎🏽!!! The Food and the Service today at one of our Favorite Restaurants was UNACCEPTABLE!!! (Friendly with those to the Left and Right and Behind us who were not of Color!) What An Awful Experience after hearing such Great things about Tyler! ~~~The Review Queen ~~~

Ashley Scrogum

Food was good. Cedric was the best waiter and made The experience that much better! He is the best we have come across in a very long time! Made us feel very welcomed, he is kind and has positive energy! You don’t find service like that these days! He was great!

jordan hunter

I almost never leave reviews but wanted to share my recent experience at this location. Me and my girlfriend chose to dine in tonight for the first time in a long time. Let me tell you the service has improved immensely!! Our food was amazing and I have to give credit to our amazing server Lacy. Food came out quick and we even got a table visit from the manager Nathan. He took the time to check in on us and make sure our experience was perfect. We will definitely be back!!!

Location

Contact Information

Hours of Operation

Friday 11 AM–11 PM
Monday 11 AM–10 PM
Saturday 11 AM–11 PM
Sunday 11 AM–9 PM
Thursday 11 AM–10 PM
Tuesday 11 AM–10 PM
Wednesday 11 AM–10 PM

Price Range

$20–30