Kawa's Hibachi Grill and Lounge
1024 W SW Loop 323, Tyler, TX 75701
About Kawa's Hibachi Grill and Lounge - steak house in Tyler, Texas
Spacious & contemporary eatery featuring hibachi tables & performing chefs, plus sushi & cocktails.
Customer Review Summary
Kawa's Hibachi Grill and Lounge offers an entertaining hibachi experience with friendly grill masters. The Spicy Cajun roll and hibachi chicken and scallops are highly recommended, along with the impressive service. Several reviewers noted the taste and presentation of the food were inconsistent, with some dishes lacking flavor compared to other Japanese restaurants. While the atmosphere and restaurant decor are praised, issues with cleanliness in the bathroom were reported. Customer service experiences varied widely; some guests received excellent attention from staff, while others faced poor service and unresponsive hosts. Despite a few complaints regarding food quality, many diners express a strong desire to return, highlighting their love for the food and overall experience.
Key Features
Service options
- Outdoor seating
- Delivery
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Great dessert
- Great tea selection
- Great wine list
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Cocktails
- Coffee
- Comfort food
- Happy hour drinks
- Happy hour food
- Hard liquor
- Healthy options
- Late-night food
- Small plates
- Vegetarian options
- Wine
Dining options
- Lunch
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Bar onsite
- Restroom
- Wi-Fi
Atmosphere
- Casual
- Cozy
- Romantic
- Trendy
- Upscale
Crowd
- College students
- Family-friendly
- Groups
- Tourists
Planning
- Dinner reservations recommended
- Accepts reservations
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Pets
- Dogs allowed outside
Customer Reviews
Rating Distribution
Cassi Bailey
Terrific first time! The hibachi grill master was so friendly and very entertaining! Spicy Cajun roll was sooo good! Also, loved the hibachi chicken and scallops meal, that came with veggies, (white rice, fried rice, or brown rice), noodles, onion soup, and salad with a divine ginger dressing! & my daughter LOVED the grilled shrimp! It's a pricey experience, but totally worth it!
Sandy Rojas
So I getting my tire fixed next-door at discount tire decided to go have a cocktail and a sushi roll. I’m from Houston so this was a first for me. Let me just say OMG that sushi roll. I had was so delicious and huge. Prices are really reasonable. It was a specialty role with shrimp, cream cheese lightly tempura. I don’t remember the name of it, but I can tell you I asked for salmon instead and they were very happy to change it for me. I will return next I’m in Tyler.
Vinny Vousden
This place is really attractive inside, and the service was very good, but the actual taste of the food was sub par compared to other Japanese food I have had, the presentation was really good and the prices were great, just simply the quality and flavor of the dishes was lacking, the bathroom was also disgusting which is always a bad point.
Dana Peeples
It was most of our parties first time to Kawa's for my daughters birthday! The food and service was phenomenal! I also want to add, we got the head hibachi cook. I didn't catch his name but he went above and beyond. I have bad food allergies and didn't order any veggies. I panicked internally when he started with veggies and it was loaded down with broccoli, which is one I cant even touch without hives. When he was confirming our orders I just let him know I was allergic. After cooking veggies, he completely cleaned the grill and went to the kitchen to clean his tools. I've never had anyone do that. I just thought he would cook it on the other side of the grill! It was amazing! Thank you! Our waitress was also phenomenal. We were a party of 12. She kept our drinks full and got everything right on the first try! We will be back!
Jessica Nelle
The atmosphere was nice, even when not at the hibachi grill, the food was great, and the server was friendly. I'm definitely coming again.
Shelby Brose
First time here. Chairs are way to low, for people with bad knees. Food, on most part was amazing, loved it, did not like the tempura shrimp batter at all. !!! Our chef was alot of fun, the group with us was fun. Really enjoyed our time there.
Brittnie Bradshaw
I absolutely love the food here, it's my absolute favorite restaurant and my husband and I visit a lot even though we live a hour away. I'm obsessed with the salad dressing. Always buy a pint to take home. Last week I came in after a super long day at work, (I do work in Tyler) and got a dressing to go, nothing else. I tipped what I thought was the host $15 on a $6 salad dressing because I work in a restaurant and wanted to pass it forward. Big mistake... The host the helped me turned out to be a manager, Daisy. I mistakenly did not check the brown bag before leaving and ended up getting home to a ginger steak sauce... I was distraught as I wasn't driving another hour back and was going out of town. Called and spoke to Daisy, she explained she was a manager and had taken my order but some else bagged it, but went further into detail that the person that bagged it did this all the time. And he'd get a stern talking too AGAIN. This is important as we fast forward to today, I FINALLY got to come get my messed up salad dressing that daisy promised me whenever I was back in town. Daisy was not at work today, so so spoke to one of three hosts. (I assumed they are all hosts cause they weren't doing anything else besides sitting the door) I explained last week and ask to even purchase a second salad dressing. She had a horrible attitude right away, but I ignored it cause I thought she could've been having a hard day. The lobby had 5-6 groups waiting on hibachi seating. Understandable. 15 mins go by, the lobby is empty and I ask the three hosts for my dressing. Ignored. Okay, maybe the didn't hear me. ... Different customer walks in, orders a salad dressing, pays, gets it and leaves. So I walk the two steps I was away and ask for mine...AGAIN. The host rolled her eyes, reach behind her and grabbed a bag she had sitting there at the table behind her. No apologies.. no kindness at all. I left more frustrated then I already was cause while I had a bad day at work, I didn't take it out on any paying customer who spends their hard earned money there. The manager I spoke to on the phone (not Daisy) verbatim said the same spew Daisy spewed.. "omg I'm so sorry, those three are always causing issues." That's sad on the managers in this place if they can't properly train or hire decent customer service people. While I love the food, I think I'll take my money somewhere else where the people treat others with common decency...
Katrina Hart
The grill staff was very entertaining, loved them! Food & bar drinks were good. However, the servers were not attentive to our needs, slow, very unhappy it seemed with there job. Not one of them were smiling or talkative.
Location
Contact Information
Hours of Operation
Price Range
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