
LongHorn Steakhouse
4805 S Loop 289 Suite 500, Lubbock, TX 79424
About LongHorn Steakhouse - steak house in Lubbock, Texas
Casual steakhouse chain known for grilled beef & other American dishes in a ranch-style space.
Customer Review Summary
Overall, LongHorn Steakhouse receives mixed reviews from diners. Many customers praised the excellent customer service and attentive staff, with specific mentions of friendly greetings and proactive checking in by servers. Several reviews highlighted the quality and flavor of the food, particularly steaks and appetizers, with guests expressing eager anticipation for future visits. However, some diners reported significant delays in service, with lengthy waits for food and issues with order accuracy, such as receiving undercooked or wrong dishes. Despite the service hiccups, most guests were satisfied with their meals, appreciating the flavors and overall dining experience. A few reviews noted inconsistencies in specific dishes, suggesting that while some items excelled, others did not meet expectations.
Key Features
Service options
- Curbside pickup
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Great dessert
- Great wine list
- Sports
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Cocktails
- Coffee
- Comfort food
- Hard liquor
- Healthy options
- Small plates
- Vegetarian options
- Wine
Dining options
- Lunch
- Dinner
- Dessert
- Seating
Amenities
- Bar onsite
- Restroom
- Wi-Fi
Atmosphere
- Casual
- Cozy
- Romantic
- Trendy
- Upscale
Crowd
- Family-friendly
- Groups
- LGBTQ+ friendly
- Tourists
- Transgender safespace
Planning
- Usually a wait
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Customer Reviews
Rating Distribution
Penny Pride
My husband and out went out for date nite. We were greeted at the door upon arrival with a smile. We were seated, and our server came to the table right away. She told us her name was Trinity. She checked on us almost the entire time we were there. EXCELLENT, customer service 👏🏾!!! The manager came by and checked on us. They really made me feel like royalty 😃. The food was AMAZING. I can't wait until our next visit. 😃
hunter gardner
We arrived and were sat within about 5 minutes. Waitress didn't acknowledge our presence till about 10 mins later, which was honestly ok a little unsettling, but I hoped for the best so I could fully enjoy my dinner. We ordered waters and the food as well since we all had time to look over the menu. We didn't see anyone for about 15 minutes, not exaggerating. I wish I was. We finally recieved bread with 2 plates that had a black watery substance on them so i politely asked for more plates she said no problem brought back with 4 plates and said hopefully these would work, there was food still on these plates and they were full of water to were i had to dump em off the side to not spill it on the table. At the same time she then realizes we never had the water we asked for she leaves comes back with a plate of food for the surrounding tables twice and made sure to get all the condiments and everything they asked for. We received water and food about the same time, and it was a cook or some kitchen staff that didn't want it to get cold that brought it out to us. We were very satisfied with our food, which is the reason I didn't bring it up with management, but the food saved it the hassle that day. We had the 22oz porterhouse, which I need meat heads to confirm. That's what I received, but... it was all super flavorful. The kids' steak was perfect, and the Mac was mac 😆 but I hope for better service in the future, keep the food the same, though!
Daniel Dameron
We came here for dinner around 5:30 on 7/17. We were warmly welcomed and immediately seated. Within moments, our server took our drink order and gave us yummy fresh bread that was absolutely scrumptious with the butter provided. We chose the white cheddar stuffed mushrooms and the Texas brisket queso for our appetizers. And both of them were phenomenal. Then for our entrees, I got the ribeye with a loaded baked potato, and my wife got the Parmesan crusted chicken with broccoli. The side salad was extremely fresh with nothing but “good” pieces of lettuce, and the balsamic vinaigrette really popped! My steak was expertly seasoned and cooked to order, and my potato was delightful. The chicken was extremely tender and juicy and full of flavor. My wife said it was some of the best chicken she has had in a restaurant! Overall, we thoroughly enjoyed our meal, and we had a very good time!
Darrin Campbell
Came in for a well deserved dinner with my wife, brother in law and his wife. It wasn’t too busy, and we were seated promptly and our server Dulen was spot on the whole time. We ordered the stuffed mushrooms and our entrees’ soon after. Our appetizer came pretty quick and was delicious! Our side salads took a bit longer but were great! Main courses took a little bit longer too, but were served hot and delicious. My steak was a bit on the salty side for my tastes, but was cooked spot on medium rare. Everyone else’s dishes were cooked perfect as well. Side dishes were great too. Other than a bit of a wait for the main dish, and a little salt heavy on our steaks, this was a great visit. We’ve been here a few times in the past and it’s always been a good experience.
Mike Mezack
Longhorn NEVER disappoints. I have been a gradual convert for awhile now. I love going to Steakhouses and have been to dozens of high end places. None of them touch Longhorn for value if it's all about the steak. Longhorn has a homey, family oriented atmosphere (not necessarily for the anniversary romantic dinner). Really solid steaks for about 1/3 for price of top end steak houses. Service has always been top notch and attentive. In today's world of dining out.....very, very hard to beat Longhorn.
Audri Hullum
We checked in at 7:00. They couldn’t give us a wait time. We were seated at 8:30. I knew it would be a long wait because it was a Friday night so I expected this. We did not get our food until 10:15. There were moments when we all wanted to just leave. When I got my steak, it was well done (I asked for medium rare). I was pretty upset after waiting for so long. The waiter never apologized for the long wait and no manager ever came to check in. We use to love coming here but every time it gets worse.
Keeli Hurt
We visited Longhorn Steakhouse this afternoon from out of town to surprise our mom for her birthday. Upon arrival, we told the hostess how many were in our group. She let us know their policy was to seat full parties- once we explained that our mom was on her way but that it was a surprise, she worked for approval to seat us incomplete. She was kind and most helpful! Our server was Austin and he was attentive throughout our entire visit- kept refills, offered appetizers, etc. He gave us top tier service! The manager, Joe, also visited our table more than once. One time to ask our occasion and the next to check on my mom’s experience and give her a dessert coupon for her next visit (we had brought a cake). You could tell that he loved what he did and it definitely trickled down to his staff. Every meal was beyond delicious and had us making everybody at the table take a bite to sample just how good everything was. Longhorn Steakhouse, thank you for making our celebration and meal worth a drive!
Beldhe Arun kumar
The Wild West Shrimp was a flavorful delight, offering a nice balance of spices and taste. However, the Spicy Chicken Bites, Parmesan Crusted Chicken, and Molten Lava Cake didn't quite meet the same standard as the shrimp. They lacked the same appeal and fell short in terms of taste and satisfaction.
Location
Contact Information
Hours of Operation
Price Range
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