Steak Escape

Went to the location today order what I usually order Philly cheesesteak and fries combo. I always check my food before I leave anywhere checked my bag at the register fries was old I ask them politely can they exchange these fries they are old and the look like they gave me the scraps of the old fries. They was completely dismissive and rude. They stood there didn’t want to give me fresh fries when I seen them dropping fresh fries. And they told me the fries was fresh when you can clearly see the fries was old and they told me they wasn’t going to exchange them. I want go back here ever again. Worst experience ever and they are rude horrible customer service.

Went to the location today order what I usually order Philly cheesesteak and fries combo. I always check my food before I leave anywhere checked my bag at the register fries was old I ask them politely can they exchange these fries they are old and the look like they gave me the scraps of the old fries. They was completely dismissive and rude. They stood there didn’t want to give me fresh fries when I seen them dropping fresh fries. And they told me the fries was fresh when you can clearly see the fries was old and they told me they wasn’t going to exchange them. I want go back here ever again. Worst experience ever and they are rude horrible customer service.

Man the lady at the register needs to work on her customer service! Baby all people of color are not the same! She must be the owner because she wanted me to pay for a refill just so I could get some ice in my cup that came with my combo! 2 napkins that got greasy at the bottom of my bag and a large fry in a large cup but the bottom of the cup had zero fries in it lol. I paid $17 for a large combo that was really a small but not no more! So who is really getting over? 🤔

Man the lady at the register needs to work on her customer service! Baby all people of color are not the same! She must be the owner because she wanted me to pay for a refill just so I could get some ice in my cup that came with my combo! 2 napkins that got greasy at the bottom of my bag and a large fry in a large cup but the bottom of the cup had zero fries in it lol. I paid $17 for a large combo that was really a small but not no more! So who is really getting over? 🤔

Man this place is gross. Super hard, dry bread and they are so stingy with the meat and cheese and seasoning, lol. Even if you get the double meat subs there is still way more hard chewy bread than meat and cheese. The regular meat portion is just laughable. Fries are always cold and then if you get the loaded fries they dump cold sauce on them. While I was waiting for my food I heard someone complain and they told her no refunds or replacements. When I saw the pitiful little slivers of completely dried out meat being put on that huge bun I knew I made the wrong choice. The gyro place next door has way better cheesesteaks, just didnt want to wait in their long line.

Man this place is gross. Super hard, dry bread and they are so stingy with the meat and cheese and seasoning, lol. Even if you get the double meat subs there is still way more hard chewy bread than meat and cheese. The regular meat portion is just laughable. Fries are always cold and then if you get the loaded fries they dump cold sauce on them. While I was waiting for my food I heard someone complain and they told her no refunds or replacements. When I saw the pitiful little slivers of completely dried out meat being put on that huge bun I knew I made the wrong choice. The gyro place next door has way better cheesesteaks, just didnt want to wait in their long line.

I went to steak escape inside the Wolfchase mall and got two regular chicken bacon club sandwiches. I was given hard old bread on both my sandwiches. After getting my food I went to a table sat down and opened both my sandwiches and discovered the old hard bread. I went back to the counter and spoke with the manager who was very dismissive and didn't even have the decency to look at the sandwich. He accused me of lying and stated I bought the food yesterday. The manager was very disrespectful and rude and I not once raised my voiced, used profanity, or said anything disrespectful to him. If I could give this no stars I would. They're very unprofessional.

I went to steak escape inside the Wolfchase mall and got two regular chicken bacon club sandwiches. I was given hard old bread on both my sandwiches. After getting my food I went to a table sat down and opened both my sandwiches and discovered the old hard bread. I went back to the counter and spoke with the manager who was very dismissive and didn't even have the decency to look at the sandwich. He accused me of lying and stated I bought the food yesterday. The manager was very disrespectful and rude and I not once raised my voiced, used profanity, or said anything disrespectful to him. If I could give this no stars I would. They're very unprofessional.

The steak sangre not near what they use to be we couldn't even taste the meat.I use to really enjoy there steak sandwiches it was really sad how small of an amount of meat I think k that will be the last time

The steak sangre not near what they use to be we couldn't even taste the meat.I use to really enjoy there steak sandwiches it was really sad how small of an amount of meat I think k that will be the last time