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Shogun Japanese Steakhouse - Steakhouse in Memphis, Tennessee

Shogun Japanese Steakhouse

3.7 (900 reviews)

2324 N Germantown Pkwy, Cordova, TN 38016

Japanese restaurant
Restaurant
Steak house
Sushi restaurant

About Shogun Japanese Steakhouse - steak house in Memphis, Tennessee

Lively, traditional chain eatery providing teppanyaki dishes, steaks, sushi & sashimi.

Customer Review Summary

Shogun Japanese Steakhouse has received mixed reviews from customers. Many guests reported long wait times for food and service, with one group waiting over 2 hours for their meal. The food was described as mediocre, often overcooked and poorly seasoned, with some menu items unavailable. Service issues were highlighted, including rude staff and unclean dining areas. However, some diners praised individual cooks and enjoyed the family-friendly atmosphere. A few customers appreciated attempts to compensate for the poor experience, but overall, the restaurant seems to struggle with consistency and quality. Many reviewers expressed dissatisfaction and a decision not to return due to these recurring problems.

Key Features

Service options

  • Takeout
  • Dine-in

Highlights

  • Fast service
  • Great cocktails
  • Sports

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Cocktails
  • Coffee
  • Comfort food
  • Happy hour drinks
  • Happy hour food
  • Hard liquor
  • Vegetarian options
  • Wine

Dining options

  • Lunch
  • Dinner
  • Dessert
  • Seating

Amenities

  • Bar onsite
  • Restroom
  • Wi-Fi

Atmosphere

  • Casual
  • Trendy

Crowd

  • Family-friendly
  • Groups
  • Tourists

Planning

  • Accepts reservations

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

3.7 out of 5
5
400
4
190
3
85
2
59
1
166
Based on 900 reviews

Joseph Heaning

Got there at few mins till 6. Host asked if we had a reservation, negative, proceeded to sit us, whole restaurant was empty. Food was finally finished at 8:42 pm not seasoned, over cooked chef blamed the grill due to they turned it on to high. Manager said no discounts offered. The group sat at our table was celebrating at little kids 5 birthday. Besides the fire in the beginning no other parts to a show. Just cooked the food one item at a time. No birthday cake or anything for the little guy. Pricing was outrageous. 4 oz fillet was 32$!

demetris8465

We had a party about 45. Michael, one of our cooks, was excellent. The first server we had was great as well. Food was good. Now the manager/owner was very rude. The room we were in had trash in the corner, and we had to tell someone twice to get it up. Door was sticking, condiments on the tables was sticking. You can tell they don’t really deep clean the place.

B G

Cook was decent. Service was mediocre at best had a small party had to track someone down 2 times to get drinks refilled. It's was like take your order then your on your own. It was 9 they didn't close till 11 and were not busy at all so there's no real justification for it. O well

Daniel Freeman

1 year ago

We celebrated a birthday dinner at Shogun's. We came during one of the slower times and the food and service were great. We always love the ginger dressing salad

adrevia carmchael

Service was horrible! Food was ok!! Many of the menu items were unavailable!! The reviews are accurate, the server was rude AF!! BUT the manager did attempt to compensate us for the terrible experience with a 10% discount! I wanted to give them a second chance but the negative experience and interaction with the server outweighed the mediocre meal! My family and I won't be back!!

Anthony Justiniano

Not a great experience overall. Made a reservation and still waited over an hour for a cook to get to our grill/table. The hostess was very pleasant and did her best to accommodate us and my wife’s food allergy. She was the only positive part of the experience besides the chef who finally made it to our table. Unfortunately by then we were ready to leave and had to take our food to go because of the long wait. The table across from us cleared out before getting their food as well. With the prices being charged for the food the service should be quicker and more efficient. It seems that they are short staffed and overworked and will continue to lose customers if nothing changes.

Lora Thomas

Grandson wanted hibachi for his birthday. We loved the experience, family friendly restaurant. Children even got to feed the fish, just ask. Went early for the 5pm discount. Had to wait for check because it got busy, because employees were busy giving everyone the same great experience.

Sasha Wilson

My family and I kept this place open during Covid and before. Last 2 times we were there the checks got messed up and I end up paying for all parties on 1 occasion and the other occasion, they tried to fix it to no avail. Every order was messed up and never got the sushi that took over 1.5 hours to make. The orders were not even close rice was out before we got the salad and I had to remind the server we still needed soup as well as drinks. After supporting this place for 5 years I will not be going back. Sorry but the atmosphere has gone down hill and for as expensive as it is you'd think they could get it correct. Ol well find somewhere new.

Location

Contact Information

Hours of Operation

Friday 11 AM–2:30 PM, 5–10 PM
Monday 11 AM–2:30 PM, 5–10 PM
Saturday 11 AM–10 PM
Sunday 11 AM–10 PM
Thursday 11 AM–2:30 PM, 5–10 PM
Tuesday 11 AM–2:30 PM, 5–10 PM
Wednesday 11 AM–2:30 PM, 5–10 PM

Price Range

$$