
Firebirds Wood Fired Grill
4600 Merchants Park Cir, Collierville, TN 38017
About Firebirds Wood Fired Grill - steak house in Memphis, Tennessee
Chain restaurant serving steaks, seafood & cocktails in an upscale lodgelike setting.
Customer Review Summary
The reviews for Firebirds Wood Fired Grill are mixed, highlighting both positive and negative experiences. Several customers praised the service, mentioning friendly staff like the waiter Verdell and manager Calvin. Positive remarks included tasty dishes such as the sirloin steak, smoked wings, and bananas foster bread pudding. However, many reviewers expressed disappointment with the food quality, citing issues like over-seasoning, undercooked items, and poorly executed dishes such as the steak tacos and kids’ meals. Service was described as slow at times, but some customers noted their servers were attentive and accommodating. Overall, while there are standout dishes and commendable service, there are significant concerns regarding food consistency and quality.
Key Features
Service options
- Outdoor seating
- Curbside pickup
- No-contact delivery
- Delivery
- Takeout
- Dine-in
Highlights
- Fast service
- Fireplace
- Great beer selection
- Great cocktails
- Great dessert
- Great wine list
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Cocktails
- Coffee
- Comfort food
- Happy hour drinks
- Happy hour food
- Hard liquor
- Healthy options
- Late-night food
- Organic dishes
- Small plates
- Vegetarian options
- Wine
Dining options
- Breakfast
- Brunch
- Lunch
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Bar onsite
- Restroom
- Wi-Fi
Atmosphere
- Casual
- Cozy
- Romantic
- Trendy
- Upscale
Crowd
- Family-friendly
- Groups
- Tourists
Planning
- Dinner reservations recommended
- Accepts reservations
- Usually a wait
Payments
- Credit cards
- Debit cards
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Pets
- Dogs allowed outside
Customer Reviews
Rating Distribution
Sarah Fleischhauer
It was just me after a 12hr shift for my birthday. I was seated promptly, and greeted promptly. The ladies behind me quickly became very loud and yelling about how the food was terrible, she had an allergy not addressed properly, you couldn’t pay me to come back to this slum, etc. I heard this through almost the entire duration of my meal. I ordered promptly, entree arrived first, then 18 minutes after ordering the cocktail, then my appetizer as I was asking for the check. I ended up taking all of it home. The cocktail was the worst I’ve ever had. It tasted like acidic vomit. A mule shouldn’t be cloudy either. I’ve had this drink many times before at this same location. The waiter took the drink off my bill, and sincerely apologized. The food was tasty but I had a whopping 4 small slices of pork compared to the absolutely loaded plate with undercooked mushrooms and mashed potatoes. I’ve had the port mushrooms with every meal I’ve eaten there-it’s my favorite side. These were terrible. The garnish on the crab cakes that came as I was asking for the check-1 piece was fresh but brown, the other was completely dried up. Whoever was running expo wasn’t doing the best. The sweet waiter felt bad about my experience and brought me a little piece of cheesecake and told me happy birthday. The waiter was the only positive part about my visit last night.
Teddy Tang
The good: 3 course menu is a good value. Bread is served warm with butter and is nice and soft inside. Ceasars salad had some kick to it and wasn't boring. Sirloin steak was cooked perfectly, and the petite size dessert was just the right size for a sweet taste after a meaty meal. The bad: when we first came in, we were asked if we had a reservation. We said now and they said the wait would be over an hour. My companion told me on the way out that Opentable said they had no wait. I opened up Opentable and sure enough got a reservation. Had our table within 10 minutes. I don't know how their system interacts but that's not a good customer experience. Also, and I hate to say this, the food was over seasoned, to the point where the steak and even potatoes were mostly just salty. I hate bland food and I would rather see overseason than under, but it was just a tad too much. Main reason I gave 4 instead of 5 stars. Bananas foster bread pudding was amazing though Atmosphere is what you would expect from a steak place. More upscale than a longhorns or Texas Roadhouse, but not as formal as a Ruth's Chris. You'll be just as at home in a suit after work or just a button up shirt. In fact, we were there in Tshirt amd hoodie (we had not planned this in advance) and it was fine.
Ira Poole
We enjoyed our meal. Did not have reservation and opted to dine in the bar area next to the fireplace Our Server was Kelly very friendly and attended to our needs.
Dana Hicks
So first off we were greeted by a young lady at the hostess stand who never looked up from her phone , was terribly rude.. interrupting everything i said with a loud “ huh ?“ or “ wha? “ … also she was barefooted with one croc 🐊 on … but once we arrived to our table our server Verdell was wonderful!! Didn’t have to wait on anything , everything we ordered was spot on and Verdell was quick to refill drinks and bring food !! Now on to the food .. being a steak house we both ordered steak dishes but it was brunch so we tried new things .. my wife got the steak tacos and they were very disappointing.. gristle and fat throughout and covered in an awful sauce that resembled sweet ketchup .. side mushrooms were ok at best .. my meal consisted of a breakfast bowl with steak , eggs and potatoes.. I ended up with multiple balls of inedible balls of fat and gristle .. my son had chicken strips and Mac and cheese and it was great !! The one good dish we had was the seared tuna with wonton salad and variety of sauces !! A few drinks from the bar and we were off !! Will kot be returning but would not discourage anyone from trying it at least once !! ASK FOR VERDELL !! Great service with a smile !!
Roberta Spangler
We really enjoyed our meals. My sirloin was very tender. Service was a little slow but we understand. Our server stayed very busy
RoTonya Denton
Went here for my birthday. Was greeted at the door with a smile by Calvin the manager there. Awesome table service from our waitress Shamika. The smoked wings were amazing! I ordered fish tacos as well. The dinning atmosphere was calming relaxing and enjoyable we enjoyed ourselves and we chose to sit on the patio.
Joy P
Had a $10 birthday reward and decided to use it on a kids steak, Mac n cheese and mash potatoes..The food was HORRIBLE!!! I WOULDN'T EVEN FEED THIS TO A DOG AND FIREBIRDS SERVING IT TO KIDS.. I was very disappointed by the food the steak was brick hard the mc and cheese was under cooked and dry and the mash potatoes tasted and smelled moldy like it had been in the pot for days ..The togo bread and butter was good and I recognized one of my favorite servers Elvis who was nice to me while he was serving other customers..Kids are humans to please take pride in making their food just as good as the adults entrees..
Roxie Baker
Calvin was so amazing along with our waitress. The atmosphere was absolutely amazing and so welcoming. The food was great and the drinks were wonderful! I highly recommend it!!! I enjoyed every minute here!!! It was a GREAT time!!
Location
Contact Information
Hours of Operation
Price Range
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