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Shamrock Jack's Irish Pub - Steakhouse in Rochester, New York

Shamrock Jack's Irish Pub

4.6 (1320 reviews)

4554 Culver Rd, Rochester, NY 14622

Irish pub
Restaurant
Seafood restaurant

About Shamrock Jack's Irish Pub - steak house in Rochester, New York

Steaks & traditional American pub fare served in an Irish-accented house with tree-shaded deck.

Customer Review Summary

Shamrock Jack's Irish Pub is praised for its excellent food and vibrant atmosphere. The braised beef short ribs and pot roast grilled cheese are standout dishes. Many reviewers appreciated the attentive service and cozy setting, especially on the outdoor patio. However, one customer reported an unpleasant experience involving poor cleanliness, including a cigarette butt on their table and dirty utensils, which significantly marred their visit. While some staff members were warm and cheerful, there were reports of defensive behavior from a server regarding a missing item from the kids' menu. Overall, the pub is well-liked for its delicious menu and welcoming ambiance, but consistency in service and cleanliness appears to be an area for improvement.

Key Features

Service options

  • Outdoor seating
  • Takeout
  • Dine-in

Highlights

  • Bar games
  • Fast service
  • Great beer selection
  • Great cocktails
  • Great coffee
  • Great dessert
  • Great wine list
  • Live music
  • Live performances
  • Sports

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Cocktails
  • Coffee
  • Comfort food
  • Food
  • Food at bar
  • Happy hour drinks
  • Happy hour food
  • Hard liquor
  • Late-night food
  • Quick bite
  • Small plates
  • Wine

Dining options

  • Lunch
  • Dinner
  • Catering
  • Dessert
  • Seating

Amenities

  • Bar onsite
  • Restroom

Atmosphere

  • Casual
  • Cozy
  • Trendy

Crowd

  • Groups
  • Tourists

Planning

  • Dinner reservations recommended
  • Accepts reservations

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

4.6 out of 5
5
937
4
275
3
65
2
26
1
17
Based on 1320 reviews

Nancy Dreier

3 weeks ago

Love this place. Braised Beef short ribs are to die for. Great service and vibe. Sat in a cozy little side room.

Chris Hoenscheid

7 months ago

We stopped here for dinner last night and were not disappointed! We sat at the outdoor patio, which was very nice, and the vibe inside was bustling. The food was excellent! I had the pot roast grilled cheese, which was just as good as the menu made it sound. The flatbread pizza was also great. Highly recommended!

Melissa Scoma

7 months ago

We are the couple from Buffalo, this was our first time and we absolutely loved the food, the staff and the atmosphere! We are definitely going to come back! Thank you for the amazing hospitality and we enjoyed everything. The steak, potatoes and asparagus were perfect! I honestly think it was the best I ever had!

Gordy Whitaker

We were there for dinner 2/27 about 5:45 and we were seated at table PR4 and Jordon F was our server. This was my second time there for a date night with my special lady. The first time was a great experience, good food, seated outside on a warm summer night it couldn’t have been better. Last night certainly was not the same type of experience. As we both sat at the table waiting for drinks to come we both thought someone was smoking inside as there was a strong smell of cigarette smoke. As the minutes went by we kept smelling it and it was very strong. We ordered and just before the food came out I looked down on the table and on my napkin with the fork was a 1/2 smoked cigarette butt. That was the stench and it was disgusting. I picked up the fork and it was not clean there was still food on it. When Jordon returned we gave her the napkin with the butt and told her how disgusting it was and she replied that it was kinda gross. We didn’t enjoy the dinner or the date night after that because if there was a cigarette butt on the napkin and dirty fork, to us that means the table probably wasn’t even cleaned before and that’s not acceptable. We had that skeevy feeling while eating after that. I wanted management to be aware of this as I am quite sure a business owner would not want this happening in their establishment. So we have one really good experience there and one really bad experience there. If we were to ever return again what should we expect that experience to be?

Linda Stundtner

Went to a birthday party there. Awesome menu! Great food! Yum. Service worked hard, they were cheerful, helpful, awesome. Great place! Parking can be challenging... but not a stopper. Looking forward to next time.

Adrian Riley

Great food and great atmosphere!! The kids menu states that all kids meals include a small ice cream sandwich. However, evidently they were out of stock. When we asked if we would be compensated in some way the server got very defensive and argumentative and said that they most likely would not but she would get a manager. The manager did make it right but the server rolled their eyes at us and shook her head many times also stating that it is not her fault. I would have preferred to just talk to the manager about the situation and if they couldn't compensate at all it would have been received better without the attitude. We typically tip at least 20% but we were very put off from the reaction and only tipped 10% as we felt like we were attacked for requesting to get what we paid for. Unfortunately, we are not likely to return as a result of our experience with the server.

Remyelle

5 years ago

Absolutely wonderful atmosphere! This was my second visit, but I was made to feel like a regular! Some of the most delicious calamari I've had in recent memory and an excellent beer menu to boot!

Holly Maynard

1 year ago

After spending the enture day at the waterpark next door, we were ready to sit down and chill. We happen to go on the night they had Bingo but were able to squeeze our group of 8 in a backroom. It was very busy but the waitress came by often to fill our drinks and 2 other bar staff came out (i believe the owners) and apologized over and over for the wait. We did not feel we were waiting long considering how busy they were. 3 members of our group had reubens and said it was awesome. One had the garabage plate and was extremely happy with his choice. I ordered the french onion soup and the Dublin burger. The soup was THEE best french onion soup i have EVER had. The Dublin burger was out of this world! A burger topped with bacon, topped with caramized onions topped with POT ROAST and cheese and a boom boom sauce. What can i say but WOW! After our meal, we adults were too full for dessert but the brought out mini ice cream sandwiches for the kids. Great place, highly recommend, wonderful staff. Everything about this place was perfect. Prices were great too. $220 with tip fir 5 adults, 3 kids and several cocktails.

Location

Contact Information

Hours of Operation

Friday 11:30 AM–2 AM
Monday 11:30 AM–11 PM
Saturday 12 PM–2 AM
Sunday 12–11 PM
Thursday 11:30 AM–2 AM
Tuesday 11:30 AM–11 PM
Wednesday 11:30 AM–11 PM

Price Range

$20–30