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Mac's Philly Steaks - Steakhouse in Rochester, New York

Mac's Philly Steaks

4.4 (599 reviews)

298 Exchange Blvd, Rochester, NY 14608

Cheesesteak restaurant
American restaurant
Restaurant
Sandwich shop

About Mac's Philly Steaks - steak house in Rochester, New York

Customer Review Summary

The reviews for Mac's Philly Steaks are mixed. Many customers rave about the deliciousness of the Mac Chicken Philly, Mac Burger, and steak subs, highlighting the fresh ingredients and speedy service. Some fans particularly enjoy the Mac salad and commend the unique use of celery in it. However, several reviews express disappointment, citing poor experiences with the quality of the cheesesteak and turkey sub, with one customer finding gray meat unappetizing. Concerns about cleanliness and customer service are raised, particularly in relation to an incident involving hair in a sandwich and rude staff responses. Overall, while some patrons highly recommend the restaurant, others discourage visits due to quality control issues.

Key Features

Service options

  • Outdoor seating
  • Delivery
  • Takeout
  • Dine-in

Highlights

  • Fast service

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Comfort food
  • Food
  • Quick bite
  • Small plates

Dining options

  • Lunch
  • Dinner
  • Dessert
  • Seating

Amenities

  • Restroom
  • Wi-Fi

Atmosphere

  • Casual
  • Cozy
  • Trendy

Crowd

  • College students
  • Groups
  • Tourists

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Pets

  • Dogs allowed outside

Customer Reviews

Rating Distribution

4.4 out of 5
5
399
4
130
3
31
2
13
1
26
Based on 599 reviews

Lamont Williams

9 months ago

First time ever trying a Mac Chicken Philly and Mac Burger everything was spot on and Delicious Good NY eating from NC this was a great and different experience enjoyed every moment. Thanks Mac’s

Tina M.

2 years ago

All my son wanted for his birthday was a steak sub. So we googled best steak subs and picked the place with the highest rating. I'm not personally a huge fan of steak subs and I finished my 4 inch sub and was left wanting more. My son's girlfriend ordered the 8 inch and she was upset she didn't get the bigger size too. No one was disappointed! It was enjoyed by everyone.

Robin Centola

11 months ago

The Mac salad is great. They actually make it with celery which no one does anymore. Steak sub is good. Bread is always fresh. There wasn't a line and food was up within 7 minutes.

Null Void

Nobody else makes a nice and simple cheesesteak sandy anymore except for these guys. Well worth the prices, piping hot delicious and FAST, I have no complaints except wishing it was closer to where I lived.

Kristen Richardson

I ordered a Philly Cheese steak at work for lunch and it was so good. I'll definitely order again.

Karen Bertrand

2 years ago

My husband and I ordered from macs based on their reviews. When the food arrived we were left disappointed. Apparently people in this area like terrible cheese steak. The meat doesn't even look like steak. It was a grey color... since when is fresh steak grey? My daughter got a regular turkey sub and the deli meat they use has got to be the cheapest meat you can buy. We would've been better off ordering from subway... and that's pretty sad.

brandon demo

I don't normally do reviews but I had to say it. The country sweet plate is nothing short of magical. If u haven't tried it, do yourself a favor

Andrea L.

2 years ago

This place is disgusting! I ordered a Philly cheesesteak through uber eats. The bag arrives sealed 👌. First I opened the Cajun fries and thought a little underwhelming for $5. But I ate them and they are actually good 👍🏾. Then I open up my sandwich, and the smell is so good. I'm ready to eat so I tear a small piece off and look and behold a very long black curly hair is in the sandwich 🤮. I called the store AFTER reporting to Uber eats about the situation to be greeted with rude employees to include the shift Manger. So corporate if you're reading this that whole shift should be fired. I ordered my food at 3pm January 20th.

Location

Contact Information

Hours of Operation

Friday 11 AM–8 PM
Monday 11 AM–8 PM
Saturday Closed
Sunday Closed
Thursday 11 AM–8 PM
Tuesday 11 AM–8 PM
Wednesday 11 AM–8 PM

Price Range

$10–20