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Great Steakout - Steakhouse in Rochester, New York

Great Steakout

3.5 (60 reviews)

434 Greece Ridge Center Dr, Rochester, NY 14626

Restaurant

About Great Steakout - steak house in Rochester, New York

Customer Review Summary

The reviews for Great Steakout reflect a mixed experience among customers. Many highlighted issues with food quality and consistency, with complaints about missing items, incorrect orders, and overcooked ingredients. One reviewer described their salad as lacking toppings and criticized the Philly steak for its sparse filling. Another mentioned receiving fries with an unusual sauce, while a third pointed out that their gyros had crunchy meat and dry pita. Additionally, there were complaints about high prices, with some feeling that the meals did not justify the cost. On the other hand, a few reviews praised the friendly and knowledgeable staff, with one noting excellent service and recommending the chicken plate. However, some customers expressed frustration over being asked for proof of order when picking up food, particularly with young children present. Overall, while some customers enjoyed their meals, a significant number reported dissatisfaction with the food and service.

Key Features

Service options

  • Delivery
  • Takeout
  • Dine-in

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible seating

Offerings

  • Comfort food
  • Quick bite

Dining options

  • Lunch
  • Dinner

Atmosphere

  • Casual

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

3.5 out of 5
5
29
4
7
3
4
2
3
1
17
Based on 60 reviews

cj clayton

I spent over 50 dollars and I wasn’t upset with the price I was upset with the quality of food that I recieved I ordered there house chicken salad with added extra chicken and all I recieved was salad cheese and extra croutons and tomato and cucumber with one salad dressing when I paid for extra as well. I also ordered a large Philly steak with mayo and boss sauce and I only received meat and cheese and a bun and to top it off the loaded bacon fries I ordered only had a half of slice of bacon on there. I called several times to try to reach someone and when I did reach someone to ask to talk to the manager they hung up I called several times after that with no response.

Jiren Hailey

Phenomenal service, and excellent food, the staff was extremely friendly and knowledgeable of all the menu items, helping me to pick the right dinner choice for my family and I definitely recommend the chicken plate!!

Stephani Michelle

3 years ago

Very tasteful and filling. The staff is cool. They even deliver to you if you're employed within the mall. I would have to say they have some of the best steak subs in the Greece area. Check it out for yourselves... you will not be disappointed.

MATEAKKA WILSON

1 year ago

Over priced and missing key items to my salad! Charged me $16 and left off half on my requested topping for my salad! Never again! They’re too inconsistent with their food!!

pastor, Ricardo Garcia

Prices are too high a gyro platter dinner means where everything they charge me too much with fries

Jessica

Ordered online food. Sent my daughter in for the food and they asked for proof ! Didn’t like that as no one had ever asked for proof . Who would send a child into a place to steal food? Crazy . - been there 4 times never been asked for proof.. - really hard to believe a innocent 12 year old child would know the random name of a random person at your place to steal food. Won’t be ordering again. Thanks

tina smith

I came to the mall to get something to eat real quick decided to go to them. The food is overpriced and horrible. My french fries had Roman noodle sauce on them . The seasoning pack, and my chicken fingers were cut up into 1 million pieces and it was supposed to be Asap. They fill my cup up what I said a capacity I only had 3sip to drink out of.

d. berthin

I called ahead and ordered two sandwiches and had a friendly conversation. I mentioned that I would be using a coupon and that may be the reason for the poor food quality mentioned below. The GYRO was filled with crunchy meat (cooked too long) and a section in the middle of the pita was dried out and crispy. The CHEESESTEAK was on a bun that was smaller than a typical full size cheesesteak, but perhaps a little wider. However, there was so little meat in the sandwich that it was to the point of embarrassment how thinly it was laid out. I asked for lettuce and tomato, and those items were quite sparsely spread out through the bun as well. The ingredients seemed to be decent quality though -- an improvement over the gyro.

Location

Contact Information

Hours of Operation

Friday 10 AM–8 PM
Monday 10 AM–8 PM
Saturday 10 AM–8 PM
Sunday 11 AM–6 PM
Thursday 10 AM–8 PM
Tuesday 10 AM–8 PM
Wednesday 11 AM–8 PM

Price Range

$10–20