Back to Rochester
Carrabba's Italian Grill - Steakhouse in Rochester, New York

Carrabba's Italian Grill

4.3 (2406 reviews)

3340 W Henrietta Rd, Rochester, NY 14623

Italian restaurant
American restaurant
Bar
Bar & grill
Caterer
Gluten-free restaurant
Takeout Restaurant
Restaurant
Wine bar

About Carrabba's Italian Grill - steak house in Rochester, New York

Chain eatery & bar serving a diverse menu of classic Italian fare in a family-friendly setting.

Customer Review Summary

Carrabba's Italian Grill received mixed reviews. Many guests praised the service, particularly highlighting a server named Mary for her kindness, professionalism, and attentiveness. She made first-time diners feel comfortable and catered to their needs, contributing to a memorable dining experience. Food quality was a consistent point of approval, with dishes like ribeye, rigatoni, and tiramisu being well-received. However, some reviewers noted issues with service speed, particularly during larger gatherings, and mentioned instances where the food was served cold or mixed up. Overall, while many had a great experience filled with delicious food and excellent service, some suggested improvements in managing larger parties and service efficiency.

Key Features

Service options

  • Curbside pickup
  • No-contact delivery
  • Delivery
  • Takeout
  • Dine-in

Highlights

  • Fast service
  • Great beer selection
  • Great cocktails
  • Great coffee
  • Great dessert
  • Great wine list

Popular for

  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Braille menu
  • Cocktails
  • Coffee
  • Comfort food
  • Food
  • Happy hour drinks
  • Happy hour food
  • Hard liquor
  • Small plates
  • Vegetarian options
  • Wine

Dining options

  • Dinner
  • Catering
  • Dessert
  • Seating

Amenities

  • Bar onsite
  • Restroom

Atmosphere

  • Casual
  • Cozy
  • Romantic
  • Trendy

Crowd

  • Family-friendly
  • Groups
  • Tourists

Planning

  • Reservations required

Payments

  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

4.3 out of 5
5
1542
4
470
3
163
2
98
1
133
Based on 2406 reviews

Aura Gaiame

5 months ago

This was my first time at Carrabbas. Mary hosted us and it was a delightful experience. She was kind, patient, friendly and helpful. She walked us through the menu and what’s available in the specials so I never had to be anxious over figuring out the menu since it’s a new place for me. She was so kind about my food and appetite issue. I think we all need a Mary in our lives to make sure new experiences are enjoyable without any restrictions.

HungryHungryVince

4 months ago

First time visiting Carrabba's and had a great time. We were quickly seated upon entering and was met with one of the best servers I've ever come across, "Mary." Ordered the ribeye cooked to the perfect requested medium rare. The mashed potatoes were tasty and my only complaint was the side of pasta was a bit over-done for my liking. Finished with a tiramisu which was great and hit the spot after a great dinner. I cannot stress how professional, hospitable and friendly Mary was. She was very accommodating and made my first time visiting special. Primarily due to her, I will visit more often on the days she's working. A great first experience with Carrabba's.

Jay Nepal

2 months ago

Really good experience at this venue. We went in super hungry off a concert, and really alpreciated pre-meal bread. The rigatoni pasta was superb and delicious. Service was pretty good as well. Only thing I missed is the “cheese stopping game” ;)

Mari R Villa

5 months ago

Unfortunately, the service was not very good! We were her only table and we had to get up and get her attention! But the food was really good and going back before we leave!

JJ

7 months ago

The food and drinks are consistently great here. We have been at this location many times. Wine dinners are very nice and the food and wine for them is great. Service is slow though, which holds this place back. Recommended.

Gina

1 month ago

Beautiful restaurant. Very kind and understanding staff. Incredibly delicious food. Great wine selection. Good substitutions if needed.

Bernadine Hickman

5 months ago

The service was horrible. I was there for a birthday party for my friend and it was for 26-27 people. They only had one waitress for us all. We asked for another server but the manager didn't or couldn't accommodate us. The waiter did the best she could but the manager wouldn't or couldn't help. Food came out cold. Some meals got mixed up. We got there @ 7pm. We didn't get cold soup until 9: 20 overall we just basically had fun with each other's company. Happy birthday RENEE!!!

Marie Biancuzzo Media

What an experience! Our server, Mary, embodied all the traits of an outstanding server. She can make a recommendation, anticipate a need, and ensure that the food meets the diner’s expectations. She can do all of that while being present yet not intrusive. Not to mention that she is passionate about good food and making people happy. One of the best servers I’ve encountered in decades, and I’ve dined in all 50 states!

Location

Contact Information

Hours of Operation

Friday 11 AM–10:30 PM
Monday 11 AM–10 PM
Saturday 11 AM–10:30 PM
Sunday 11 AM–9:30 PM
Thursday 11 AM–10 PM
Tuesday 11 AM–10 PM
Wednesday 11 AM–10 PM

Price Range

$20–30