
Carrabba's Italian Grill
3340 W Henrietta Rd, Rochester, NY 14623
About Carrabba's Italian Grill - steak house in Rochester, New York
Chain eatery & bar serving a diverse menu of classic Italian fare in a family-friendly setting.
Customer Review Summary
Carrabba's Italian Grill received mixed reviews. Many guests praised the service, particularly highlighting a server named Mary for her kindness, professionalism, and attentiveness. She made first-time diners feel comfortable and catered to their needs, contributing to a memorable dining experience. Food quality was a consistent point of approval, with dishes like ribeye, rigatoni, and tiramisu being well-received. However, some reviewers noted issues with service speed, particularly during larger gatherings, and mentioned instances where the food was served cold or mixed up. Overall, while many had a great experience filled with delicious food and excellent service, some suggested improvements in managing larger parties and service efficiency.
Key Features
Service options
- Curbside pickup
- No-contact delivery
- Delivery
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Great coffee
- Great dessert
- Great wine list
Popular for
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Braille menu
- Cocktails
- Coffee
- Comfort food
- Food
- Happy hour drinks
- Happy hour food
- Hard liquor
- Small plates
- Vegetarian options
- Wine
Dining options
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Bar onsite
- Restroom
Atmosphere
- Casual
- Cozy
- Romantic
- Trendy
Crowd
- Family-friendly
- Groups
- Tourists
Planning
- Reservations required
Payments
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Customer Reviews
Rating Distribution
Aura Gaiame
This was my first time at Carrabbas. Mary hosted us and it was a delightful experience. She was kind, patient, friendly and helpful. She walked us through the menu and what’s available in the specials so I never had to be anxious over figuring out the menu since it’s a new place for me. She was so kind about my food and appetite issue. I think we all need a Mary in our lives to make sure new experiences are enjoyable without any restrictions.
HungryHungryVince
First time visiting Carrabba's and had a great time. We were quickly seated upon entering and was met with one of the best servers I've ever come across, "Mary." Ordered the ribeye cooked to the perfect requested medium rare. The mashed potatoes were tasty and my only complaint was the side of pasta was a bit over-done for my liking. Finished with a tiramisu which was great and hit the spot after a great dinner. I cannot stress how professional, hospitable and friendly Mary was. She was very accommodating and made my first time visiting special. Primarily due to her, I will visit more often on the days she's working. A great first experience with Carrabba's.
Jay Nepal
Really good experience at this venue. We went in super hungry off a concert, and really alpreciated pre-meal bread. The rigatoni pasta was superb and delicious. Service was pretty good as well. Only thing I missed is the “cheese stopping game” ;)
Mari R Villa
Unfortunately, the service was not very good! We were her only table and we had to get up and get her attention! But the food was really good and going back before we leave!
JJ
The food and drinks are consistently great here. We have been at this location many times. Wine dinners are very nice and the food and wine for them is great. Service is slow though, which holds this place back. Recommended.
Gina
Beautiful restaurant. Very kind and understanding staff. Incredibly delicious food. Great wine selection. Good substitutions if needed.
Bernadine Hickman
The service was horrible. I was there for a birthday party for my friend and it was for 26-27 people. They only had one waitress for us all. We asked for another server but the manager didn't or couldn't accommodate us. The waiter did the best she could but the manager wouldn't or couldn't help. Food came out cold. Some meals got mixed up. We got there @ 7pm. We didn't get cold soup until 9: 20 overall we just basically had fun with each other's company. Happy birthday RENEE!!!
Marie Biancuzzo Media
What an experience! Our server, Mary, embodied all the traits of an outstanding server. She can make a recommendation, anticipate a need, and ensure that the food meets the diner’s expectations. She can do all of that while being present yet not intrusive. Not to mention that she is passionate about good food and making people happy. One of the best servers I’ve encountered in decades, and I’ve dined in all 50 states!
Location
Contact Information
Hours of Operation
Price Range
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