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Sail Loft - Steakhouse in New Bedford, Massachusetts

Sail Loft

4.5 (521 reviews)

246 Elm St, South Dartmouth, MA 02748

American restaurant

About Sail Loft - steak house in New Bedford, Massachusetts

Beachy restaurant & bar offering pizza, seafood & New American fare, plus live music.

Customer Review Summary

Sail Loft is praised for its friendly service and welcoming atmosphere, with many reviewers noting pleasant interactions with staff. Dishes like lobster Rangoon and Chicken Tinga Tacos receive high praise for their flavor and presentation. While some diners enjoyed a lovely evening with good food, others reported issues such as overcooked meals and unsatisfactory service. A few reviewers expressed frustration with their experiences, citing serious service failures and food quality issues, including a bad anniversary celebration and a terrible lunch service. Despite mixed reviews, several guests expressed a desire to return, appreciating the beautiful views and inviting ambiance.

Key Features

Service options

  • Outdoor seating
  • Delivery
  • Takeout
  • Dine-in

Highlights

  • Fast service
  • Great beer selection
  • Great cocktails
  • Great wine list
  • Sports

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Cocktails
  • Coffee
  • Comfort food
  • Food
  • Happy hour food
  • Hard liquor
  • Healthy options
  • Late-night food
  • Quick bite
  • Small plates
  • Wine

Dining options

  • Lunch
  • Dinner
  • Dessert
  • Seating

Amenities

  • Bar onsite
  • Restroom

Atmosphere

  • Casual
  • Cozy
  • Trendy

Crowd

  • Family-friendly
  • Groups
  • LGBTQ+ friendly
  • Tourists
  • Transgender safespace

Planning

  • Accepts reservations

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Pets

  • Dogs allowed outside

Customer Reviews

Rating Distribution

4.5 out of 5
5
354
4
110
3
22
2
18
1
17
Based on 521 reviews

Rachel Parsons

1 year ago

Oue first time here and we WILL be back! Everyone was so friendly, we were greeted with a smile and seated promptly with an amazing view! Our server Jess B was very personable and took very good care of us. We shared the lobster Rangoon appetizer & it was the BEST I've ever had! My husband got the Chicken Tinga Tacos (that's fun to say huh?) he loved them, nice flavor and came with a beautifully seasoned side salad. I had the Salmon crunch salad. It was out of this world!! So fresh & tasty. Thank you for a wonderful evening 😘 Rachel & Jim

GIGI

1 year ago

I went here for dinner and this was a really good experience. The atmosphere was so nice and quiet and calm with relaxing music. I almost dont want to give a good review just so that I dont attract more crowds here, but it helps I only have 2 followers lol We got the french dip burger, the truffle fries and the chicken piccata. The food was really good and flavorful. Waitress was nice. They have a parking in the back next to the boats.

Kim Lankford

1 year ago

Enjoyed the evening with my son. We ordered everything that our hearts desired. We had a later reservation but decided to show early which was accommodated without a problem. Had a lovely server named ABBY who took very good care of us and knew her job. Again, it was delightful. While enjoying our dinner the adjacent table upon leaving decided to ask if we were from this area? I suspect that she was trying to be nice, yet proceeded to welcome us as if we were from another planet to this area lololoololol. Just surprised Lady that's all. It did not reflect the establishment but REALLY? We just came to enjoy a meal as she did. Nonetheless, the SAIL LOFT was lovely and will return!!! Drinks were SUPERB! Great Night SAIL LOFT!!!

jake buckingham

1 year ago

Amazing service here. The restaurant was really busy, but we were sat right away. Amazing views off the back patio. Two of our dishes were over cooked, but the server was on top of it and made it right. I'm assuming it was just a fluke since they were really busy. Great spot. Can't wait to go again.

G 2

Awful Experience! Went to celebrate an anniversary and ended up getting kicked out and banned. DO NOT-- waste your money here! Nice waitress sat us down and my wife faced a wall. We asked to be reseated to a 4 top table. Waitress said let me check with the hostess then returned and reseated us. Moments later, a young man came to the table and stated you cant sit here (with a king size attitude) and said you need to go back to the original table. The waitress then stated I checked with the hostess its available.. I said figure it out his retort was leave and don't come back...Real professionalism demonstrated here! I will never come back!! News alert---There are many fine restaurants on the south coast Charlie!

Madeleine Cote

Went for lunch….server was terrible felt like she did not want to be there!.. had to finally go to the bar for the ice I ordered twice with her. Onion soup was very good. Greek salad was awful, dressing way too sweet and chicken was so dry. We also had the sole which was not good and overly lemony. We love the other sister restaurants!! Glad we had a gift card, because not worth the money!! Sorry!!

dawn

Worst food experience of my life. Server spilled water on me, didn'’t apologize, and was annoyed when I asked for a napkin to clean myself up. Then, food I ordered took 45 mins!! Orders medium burger, it was the hardest burger to chew. Meat was burned all the way through, bread had mold on it. When I told server, she said, it’s not my problem. Asked to speak with a manager, was told there was nothing they could do about it. I asked for a refund, was told no. The biggest waste of my money ever, please spare yourself the pain of going here.

Carolyn Pereira

First time here. What a quaint little area! The service from Nicki and Carly was nothing short of amazing. Quint spot, not too loud. The chicken in both of our dishes was a bit dry. Because we had to wait a bit for our dinners, they compd the app. We were pleasantly surprised. The pumpkin cheesecake was incredible! Can't wait to go back!

Location

Contact Information

Hours of Operation

Friday 11:30 AM–10 PM
Monday 11:30 AM–9 PM
Saturday 11:30 AM–10 PM
Sunday 11:30 AM–9 PM
Thursday 11:30 AM–9 PM
Tuesday 11:30 AM–9 PM
Wednesday 11:30 AM–9 PM

Price Range

$30–50