
Steak 'n Shake
6019 Illinois Rd, Fort Wayne, IN 46804
About Steak 'n Shake - steak house in Fort Wayne, Indiana
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.
Customer Review Summary
Generally, diners appreciate the fresh food and pleasant service at Steak 'n Shake. However, several complaints highlight issues with the ordering system, including the removal of vinegar from tables and reliance on QR codes for drinks. There have been inconsistencies, such as forgotten items like cheese sauce and unpleasant surprises like a rock in the food. While some visits show improvement in service and cleanliness, others report strong odors from the bathrooms, which detracts from the dining experience. Overall, the quality of shakes has also faced criticism, leading some customers to seek alternatives.
Key Features
Service options
- Curbside pickup
- No-contact delivery
- Delivery
- Drive-through
- Onsite services
- Takeout
- Dine-in
Highlights
- Fast service
- Great coffee
- Great dessert
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Braille menu
- Coffee
- Comfort food
- Food
- Happy hour food
- Late-night food
- Quick bite
Dining options
- Lunch
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Restroom
Atmosphere
- Casual
Crowd
- College students
- Family-friendly
- Groups
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- On-site parking
Customer Reviews
Rating Distribution
Tosha Hilliard
I ordered drive thru during lunch. I eat here maybe 3xs a week. Good is always fresh and service is always pleasant. I have one issue, this is the third time that the lid on the cups have cut my finger. They are very durable but be careful when attempting to take the kid off the cup, it will cut you.
Travis Woenker
Okay first off you got rid of the vinegar at the tables... you made it so you have to order through a screen... you have to scan a damn QR code to get a drink I don't know who the hell in cost savings decided that these were a good options
Tim Robinson
Woulda been nice to get the cheese sauce you had no problem charging me for but never gave me. I get 30 min for lunch I ain't got time to go back in for the rest of my food. I'm pretty sure that's the whole reason I paid was to make sure my food was all there. As I am eating my fries without my cheese I bite into a stone or rock or whatever the heck it was and figure that must have been what I get instead of my $1.19 cheese sauce a rock
Amanda Peachy
Way better than last time we visited that's for sure. The young lady managing today was exceptional in every way.... Food was hot, fast service, clean bathrooms non sticky floors and they even had the steak n shake seasoning packets. Thank you to all who were working today. You did a great job. This is one of our favorite locations... Or used to be until the management and crew seemed to be slacking on quality. This visit has given us new hope that this location is back on top and can once again be our favorite location.
Eric Albany
Steak & Shake is what people think In-N-Out is. The service is a little slow and sometimes they forget things (they're humans, too), but ultimately the food is great. It's nice to be able to sit back with a strawberry shake and a bacon cheese burger while the rest of the world passes me by.
John Kipp
Dined inside. Food was hot & fresh. Order was up quickly. Burgers were tasty and juicy. Tried the new tallow-fried french fries, delicious!
Greg
Food is ok, but the restaurant smells terrible from the bathrooms. I don't like the kiosks and the drink machine ticket system is stupid. You have to keep a little paper ticket to get your drinks and have to fill it quickly or it shuts off. The worst part by far is the bathroom smell in the whole place. I've given them a second chance at least 3 times in hopes that it was a temporary issue but it's apparently permanent. I can't go back because of the sewer smell.
Jake Jones
I guess this is a banana shake? It tastes like cough syrup; never had them this yellow before, got to step your game up if you have “shake” in your name! Won’t waste my money here again. I’m going to Handel’s next time for same price real shake.
Location
Contact Information
Hours of Operation
Price Range
More Steakhouses in Fort Wayne

Cork ‘N Cleaver
221 E Washington Center Rd, Fort Wayne, IN 46825
Cozy steakhouse presents chops with all the trimmings & a salad bar, plus wine & cocktails.

Eddie Merlot's
1502 Illinois Rd S, Fort Wayne, IN 46804
Premium chain serving aged steaks, seafood & a lengthy wine list in plush surroundings.

Ruth's Chris Steak House
224 W Wayne St, Fort Wayne, IN 46802
Outpost of upmarket steakhouse chain known for sizzling, butter-topped beef in an elegant setting

Tolon
614 S Harrison St, Fort Wayne, IN 46802
Inventive farm-to-table fare & craft cocktails are the draw at this industrial-chic American eatery.