Back to Fort Wayne
Steak 'n Shake - Steakhouse in Fort Wayne, Indiana

Steak 'n Shake

3.3 (2629 reviews)

6019 Illinois Rd, Fort Wayne, IN 46804

Hamburger restaurant
American restaurant

About Steak 'n Shake - steak house in Fort Wayne, Indiana

Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.

Customer Review Summary

Generally, diners appreciate the fresh food and pleasant service at Steak 'n Shake. However, several complaints highlight issues with the ordering system, including the removal of vinegar from tables and reliance on QR codes for drinks. There have been inconsistencies, such as forgotten items like cheese sauce and unpleasant surprises like a rock in the food. While some visits show improvement in service and cleanliness, others report strong odors from the bathrooms, which detracts from the dining experience. Overall, the quality of shakes has also faced criticism, leading some customers to seek alternatives.

Key Features

Service options

  • Curbside pickup
  • No-contact delivery
  • Delivery
  • Drive-through
  • Onsite services
  • Takeout
  • Dine-in

Highlights

  • Fast service
  • Great coffee
  • Great dessert

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Braille menu
  • Coffee
  • Comfort food
  • Food
  • Happy hour food
  • Late-night food
  • Quick bite

Dining options

  • Lunch
  • Dinner
  • Catering
  • Dessert
  • Seating

Amenities

  • Restroom

Atmosphere

  • Casual

Crowd

  • College students
  • Family-friendly
  • Groups
  • Tourists

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • On-site parking

Customer Reviews

Rating Distribution

3.3 out of 5
5
840
4
571
3
414
2
238
1
566
Based on 2629 reviews

Tosha Hilliard

4 months ago

I ordered drive thru during lunch. I eat here maybe 3xs a week. Good is always fresh and service is always pleasant. I have one issue, this is the third time that the lid on the cups have cut my finger. They are very durable but be careful when attempting to take the kid off the cup, it will cut you.

Travis Woenker

2 months ago

Okay first off you got rid of the vinegar at the tables... you made it so you have to order through a screen... you have to scan a damn QR code to get a drink I don't know who the hell in cost savings decided that these were a good options

Tim Robinson

1 month ago

Woulda been nice to get the cheese sauce you had no problem charging me for but never gave me. I get 30 min for lunch I ain't got time to go back in for the rest of my food. I'm pretty sure that's the whole reason I paid was to make sure my food was all there. As I am eating my fries without my cheese I bite into a stone or rock or whatever the heck it was and figure that must have been what I get instead of my $1.19 cheese sauce a rock

Amanda Peachy

Way better than last time we visited that's for sure. The young lady managing today was exceptional in every way.... Food was hot, fast service, clean bathrooms non sticky floors and they even had the steak n shake seasoning packets. Thank you to all who were working today. You did a great job. This is one of our favorite locations... Or used to be until the management and crew seemed to be slacking on quality. This visit has given us new hope that this location is back on top and can once again be our favorite location.

Eric Albany

Steak & Shake is what people think In-N-Out is. The service is a little slow and sometimes they forget things (they're humans, too), but ultimately the food is great. It's nice to be able to sit back with a strawberry shake and a bacon cheese burger while the rest of the world passes me by.

John Kipp

Dined inside. Food was hot & fresh. Order was up quickly. Burgers were tasty and juicy. Tried the new tallow-fried french fries, delicious!

Greg

Food is ok, but the restaurant smells terrible from the bathrooms. I don't like the kiosks and the drink machine ticket system is stupid. You have to keep a little paper ticket to get your drinks and have to fill it quickly or it shuts off. The worst part by far is the bathroom smell in the whole place. I've given them a second chance at least 3 times in hopes that it was a temporary issue but it's apparently permanent. I can't go back because of the sewer smell.

Jake Jones

6 months ago

I guess this is a banana shake? It tastes like cough syrup; never had them this yellow before, got to step your game up if you have “shake” in your name! Won’t waste my money here again. I’m going to Handel’s next time for same price real shake.

Location

Contact Information

Hours of Operation

Friday 10 AM–10 PM
Monday 10 AM–10 PM
Saturday 10 AM–10 PM
Sunday 10 AM–10 PM
Thursday 10 AM–10 PM
Tuesday 10 AM–10 PM
Wednesday 10 AM–10 PM

Price Range

$1–10