Butcher Bros Steakhouse
1410 Highland Ave, Cheshire, CT 06410
About Butcher Bros Steakhouse - steak house in Hartford, Connecticut
Customer Review Summary
The reviews for Butcher Bros Steakhouse are mixed. Many patrons enjoyed the food, particularly the lamb, rib-eye, and tomahawk steaks, with positive mentions of the sides like truffle mac and cheese and mashed potatoes. Service received both praise and criticism; some waitstaff were noted for being attentive and friendly, while others were criticized for being inattentive or slow. Many reviews highlighted issues with wait times for drinks and food, especially during busy periods like Valentine’s Day. Several diners found the restaurant overpriced for the quality of food and service received. Overall, while some had a fantastic experience and plan to return, others expressed disappointment and suggested going to more established steakhouses.
Key Features
Service options
- Outdoor seating
- Curbside pickup
- Delivery
- Takeout
- Dine-in
Highlights
- Fast service
- Fireplace
- Great beer selection
- Great cocktails
- Great dessert
- Great wine list
- Live music
- Sports
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Cocktails
- Coffee
- Comfort food
- Happy hour drinks
- Happy hour food
- Hard liquor
- Late-night food
- Organic dishes
- Small plates
- Vegetarian options
- Wine
Dining options
- Brunch
- Lunch
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Bar onsite
- Gender-neutral restroom
- Restroom
- Wi-Fi
Atmosphere
- Casual
- Cozy
- Romantic
- Trendy
- Upscale
Crowd
- Groups
- Tourists
Planning
- Dinner reservations recommended
- Accepts reservations
Payments
- Credit cards
- Debit cards
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Pets
- Dogs allowed
Customer Reviews
Rating Distribution
Janice B
Fantastic dinner! The lamb and rib eye were cooked to perfection! They were seasoned very well. Our waiter was very experienced and attentive. The truffle mac and cheese was crispy and gooey. We were very happy with the overall experience. The tablets for menus were a nice touch. We will definitely be back.
Bri P.
I am really torn on this review. It was my first time here on Valentine’s Day. I have been wanting to try this establishment for some time now. I would like to go another time when it is not a holiday but after spending $300+ my husband would not. Anyways, the good thing about the night was all our food was delicious and we were very happy with that aspect. The bar & kitchen were backed up. Service was just ok. I’m not sure if they were understaffed or not. Thank goodness we went slightly on the earlier side- 7pm because it just got worse for others after us. We sat at our table for atleast 15 minutes or more before someone came over to take our drink order. We also ordered the fried calamari for an appetizer. We received and ate all of our calamari BEFORE our drinks even came. I’m glad I had a glass of water. Overpriced for this experience…might give it another try…I’m not sure though. Last Valentines Day we went to another nearby restaurant which was even busier and their service, food and drinks were all on point! So I am really not sure what went wrong here.
Mainy Bravo
Came for date night. First time. Food was amazing, tomahawk cooked to perfection. Mashed potatoes & asparagus as sides. Great customer service provided by Jacob. He held my boyfriend & I down. The music was amazing they had a nice throwback rnb play set going. I couldn’t stop singing to my boyfriend haha. The vibes were amazing. Thanks Jacob
Emil Jadadic
This is the best place I have ever been. This steak was melting in my mouth. Cheshire have the best you don’t have to go to city to have a good steak. Just got here I recommend definitely.
B
Had high hopes for this place..Such a let down. Ordered filet cooked medium, came out Rare.. sent back and it took about 10 minutes to come back and my husband was already done with his. Took a long time to receive any drink or for anybody to check on us. Only good thing was the mashed potatoes which is sad. Super overpriced and not worth it- go elsewhere for less and better food.
Paul Lenoce Sr
My wife had the ribeye steak special and I had the ribeye with mushrooms, both were excellent. In addition, our server Ardita was the best, she was very pleasant and offered the best service.
D_M
I recently attended a private event at this restaurant for the second time, and while the food, when it arrived, was enjoyable, the service was highly disappointing. Upon arrival, we were seated but noticed we did not have any silverware. After waiting for an extended period with no resolution, we ultimately had to go to the kitchen to retrieve it ourselves. To make matters worse, the three individuals who did receive their meals had to eat without proper utensils and had to resort to using tongs, as our waiter was absent for most of the evening and seemed unable to communicate effectively in both of the languages spoken at our table. The meal itself took approximately two and a half hours to arrive, and when the food finally did come, it was delivered to the wrong table and had been sitting there for 30 minutes before being brought to us. Throughout the evening, we placed orders for drinks and water, but never received them, forcing us to go to the bar to get them ourselves. When it came time to settle the bill, we discovered that several items were incorrectly charged, including those we never received. This required additional time to resolve. To our surprise, the bill also included an automatic gratuity, despite the lack of service throughout the evening. I understand that the restaurant was understaffed, but this was not our first experience here, and unfortunately, the service has worsened with each event. After this second disappointing visit, I will be reconsidering attending any future events at this venue. As someone who values supporting small businesses, I found this experience to be far below expectations, both in terms of service and overall guest experience.
jim slater
I’m not much on posting reviews, but I felt this was warranted; this is very high priced restaurant and when you’re spending good $$ you want to ensure quality food & service. We often go to Ruth Chris & Capital Grill and wanted to try a new experience but were all very disappointed . Walking in should’ve been our first clue the restaurant for a Friday night was quite empty and most very good places are hard to even get in so that was quite surprising to all of us. The wait staff was somewhat friendly but not to level of what you would normally experience in a high end restaurant. There were 4 of us. Two ordered the bone in ribeye and it was just “ok” not horrible but not the quality one would expect from a $54 steak, the other two of us ordered the aged sirloin again $54 steaks. There was more fat on the steak than meat. My husband ordered French onion soup and the rosemary sprigs in it were so hard that he almost choked on them, and (yes rosemary) that was a first for us in French onion soup??? The risotto was over cooked, pasty and not very flavorful at all. In the end we provided feedback on the disappointment in the steaks particular the age sirloins and the waiter was kind enough to comp us one, that was much appreciated but we weren’t looking for free food, preferred a great dinner & experience over less $$. So I would take strongly to the negative comments because they’re factual as we chose to overlook them and try a new place. But hands down stick with Ruth Chris or Capital Grill if you want top quality steaks and the service that compliments it
Location
Contact Information
Hours of Operation
Price Range
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