
Omaha Steaks
18563 Main St, Huntington Beach, CA 92648
About Omaha Steaks - steak house in Huntington Beach, California
Known for its steaks, this chain also sells prepared foods ranging from appetizers to desserts.
Customer Review Summary
The reviews for Omaha Steaks reflect mixed experiences. Several customers expressed frustration with delayed or incorrect orders, particularly during the holiday season. Issues included packages not being shipped on time, discrepancies between advertised and received items, and unresponsive customer service. Some were dissatisfied with the quality of the food, such as poorly assembled products and overly fatty burgers. However, there were also positive reviews highlighting the taste and quality of specific items, like hamburger meat and desserts. Customers praised the helpfulness of staff members and the enjoyable in-store experience, with some even traveling significant distances to shop there. Overall, while there were notable positive experiences, many customers reported dissatisfaction with order fulfillment and customer service.
Key Features
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Customer Reviews
Rating Distribution
Claire DelConte
I ordered a Christmas gift for my son on December 8th. On December 17th UPS showed that the package had not been received, only a label had been created. I have call 3 times now, and have received the following excuses: I'm not sure what happened, there's a note that says it's running late should arrive on the 17th (the day I called) no joy, it hadn't been delivered. Customer Service states, I'll make a note of it on my "special" note pad and if I get an update I'll email you. Nothing was emailed. Called back again. Confirmed that the package didn't go out, and that they would resend but it wouldn't make it until after Christmas. After asking for compensation for their mistake, they hung up on me. Called back again. Talked to Victoria. Who was very nice and said she would make a claim and it would be resent and arrive by the 21st. 24hours later, I have not received an updated email on the order and nothing has been updated. Order number #D8669691ZTNH. I'd place photos of what happened, but I can't seem to figure out how to load them. I've got them saved on my desktop, but no joy.... Good Luck Everyone, I hope your packages make it! And you have a wonderful holiday season! Here we come 2025! Update: called again today and now have a new tracking number! Appreciate the reply to my review Omaha Steak!
Roger Neufeld
Ordered the $89.99 special I saw advertised on tv through the website. When I saw the tv advertisement again I noticed it was different from what I ordered. When I called I was told my order had shipped and that advertised item needed to be ordered by phone. I was offered a $25.00 gift card which I rejected because this was to be a gift. Their website says satisfaction guaranteed even though I was left disappointed. Be careful when ordering online.
Amy Marshall
Received the filet package as a Christmas gift last year, and I was so disappointed! While defrosting the wrapped filet, the bacon came off, and to my horror the filet was little pieces, and the bacon was holding it all together! What a cheap outfit. Also the burgers had so much fat in them, we couldn't eat them. Though the apple dessert was delicious. I didn't have the heart to complain to my gift giver
Wink
Both my orders were so good. The quality and taste of the hamburger meat was so delicious. The little bery and apple parts were spectacular and order delivery was fast and as promised. Thanks Onaha Steaks for making my holiday season enjoyable.
Thomas Stevens
My wife ordered a particular package for my birthday, that included pork chops and hamburgers. They shipped me a different one that didn't have the afore mentioned items. When we contacted them, the best they could do was a token gift card that wouldn't cover the items we wanted. I think this likely is the of the trail for us and Omaha Steaks. Wish they believed in customer satisfaction as much as they do profits.
Matty A (Matty)
I have gotten their honey spicy cheesy bites and also their cherry tarts pies and it was amazing! Shout out to the staff for helping me. Deric, Jess, and Jenna were awesome at helping me and giving me recommendations.
Rthen P
I came in with so many questions and Deric was able to help and answer everything. I had the salmon yesterday from what he recommended. I can’t wait to come back and get more of the marinade salmon. It was 10/10.
J Mc
This place is awesome, we drove from Riverside California to Huntington Beach California to purchase some other packages, it was well worth the trip. All of the employees at the store were awesome they were very friendly and very helpful and they had great deals, shop local, buy local, spend local.
Location
Contact Information
Hours of Operation
Price Range
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