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Osaka Japanese Steakhouse - Steakhouse in Gilbert, Arizona

Osaka Japanese Steakhouse

4.5 (2465 reviews)

3843 S Gilbert Rd, Gilbert, AZ 85297

Japanese restaurant
Bar & grill
Seafood restaurant
Steak house
Sushi restaurant
Teppanyaki restaurant

About Osaka Japanese Steakhouse - steak house in Gilbert, Arizona

Customer Review Summary

The food at Osaka Japanese Steakhouse is highly praised for its amazing flavors and generous portions. Many customers enjoyed the lively atmosphere and entertaining chefs, making it a fun dining experience. However, there were significant complaints about the service, including rude staff, poor handling of special requests, and lack of responsiveness from management regarding issues. Some diners found the noise level too high for conversation and noted that the food could be over-seasoned or overly salty. Despite some negative experiences, many guests expressed a desire to return and recommended the restaurant for its entertainment value and delicious food.

Key Features

Service options

  • Takeout
  • Dine-in

Highlights

  • Fast service
  • Great beer selection
  • Great cocktails
  • Great tea selection

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Cocktails
  • Coffee
  • Happy hour drinks
  • Happy hour food
  • Hard liquor
  • Healthy options
  • Late-night food
  • Small plates
  • Vegetarian options
  • Wine

Dining options

  • Lunch
  • Dinner
  • Catering
  • Dessert
  • Seating

Amenities

  • Bar onsite
  • Restroom

Atmosphere

  • Casual
  • Cozy
  • Trendy

Crowd

  • Family-friendly
  • Groups
  • Tourists

Planning

  • Dinner reservations recommended
  • Accepts reservations
  • Usually a wait

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

4.5 out of 5
5
1821
4
345
3
116
2
57
1
126
Based on 2465 reviews

Danielle Green

2 weeks ago

The food is AMAZING!!! 10/10 for food and flavors. However, everything else fell short by a lot. I went there first with my family. Two of our seat were wrapped around behind where the cook show happens. When I asked about it they said it is what it is and wouldn't let us move. I then ordered double rice for extra money. When served, I received the same as everyone and the cook even said "extra rice for u" to another man at the table and gave it to him. When I ordered I also said "no teriyaki" on my meat and he put teriyaki all over my salmon. I'm diabetic and was trying to avoid extra sugar and couldn't eat the teriyaki. When I asked to speak to a manager they said there wasn't one there and to call tomorrow. When I called the next day I was given a phone number by someone from Gilbert Osaka, and told to text my issues to. I did this. Zero response. I called multiple times the Gilbert location, every time they said no manager there. When I called the Mesa location the lady said SHE received my text but I had to handle it with Gilbert manager and they will for sure be contacting me. Zero contact. I had guests in town and went to try one more time, sat in the same crappy spot on the very end wrap around where I didn't get to watch the show. I took pics to show everything. When I messaged the lady that I'd be making a help review After all this with zero rectification, there was zero response.

Lorien Spilkin

5 months ago

This was my first time experiencing a Habachi Grill. We went to Osaka Japanese Steakhouse to celebrate a birthday, which seems like the thing to do there. The food was flavourful and the little piece of dessert at the end was very delicious, it tasted like a little tiramisu cake. I didn’t find the environment good for conversation though as it’s very loud and you cannot really talk to anyone other than those seated right next to you.

Thien Thanh Ong

7 months ago

A very lively place with a fun atmosphere during the preparation of your meal. The food was a little over seasoned, but that depends on the chef. Do not come here if you have a severe food allergy and cannot be in the presence of the allergen, as the food is cooked directly at your table if that is what you order.

Miranda Wood

4 months ago

the ambience of the restaurant makes the overall experience worth it! the food was a bit too salty from all the soy but it was still super good aside if that small issue! the best value in my option is the meal for two you can choose up to four proteins and it’s also served with a hefty portion of fried rice, a small side salad, and a miso soup to hold you over as you wait for the food to be cooked. the service on the other hand kinda sucked because the workers were annoyed anytime you question something and were in a rush to get you out it felt like. we had at least like 5/11 ppl who thought they were a little rude, aside of that i would say to definitely still try it for the experience!

Agie O

2 months ago

A Sizzling Experience at Osaka Teppanyaki! Our visit to Osaka Teppanyaki was nothing short of spectacular! From the moment we made our reservation for a large party, everything was seamless and stress-free. The staff went above and beyond to accommodate us, proving just how easy it is to plan a group dining experience here. The service was absolutely flawless—attentive, friendly, and downright fun! The chefs were true performers, flipping shrimp into mouths and setting onions aflame with flair that had everyone at the table laughing and cheering. The food? Fresh, flavorful, and cooked to perfection right before our eyes. Every bite was a treat, and the portions were generous enough to ensure no one left hungry. Overall, Osaka Teppanyaki is a must-visit if you’re looking for a dining experience that’s as entertaining as it is delicious. Perfect for celebrations, group outings, or even just a fun night out. We’ll definitely be back!

Eric D

1 year ago

We really enjoy this restaurant. Mariah took great care of us this time. She recommended the citrus roll. I always order the yellowtail nigiri and spicy scallop nigiri. My wife likes the filet mignon and seafood. The happy hour offered us shrimp Shumai. Service is always fast and friendly. Food is always fresh and delicious. Justin has been our server the last couple times. He is great, always gets our order done right and is very attentive and makes sure we have everything we need. Thank you! The Osaka roll is huge and very testy, they serve remaining lobster on the tail shell, me wife's new favorite roll. Justin came through again, always an amazing experience. Thank you!

Ben Walkingstick

1 month ago

Food was outstanding. From the salad, miso soup to the entrees. Salmon, filet mignon and shrimp. Great price under $50 for the 2 of us.

Kacy Keeto

1 month ago

Was such a great dinner with my family!! The entertainment was amazing my kids loved it. Will definitely return!!

Location

Contact Information

Hours of Operation

Friday 11 AM–11 PM
Monday 11 AM–10 PM
Saturday 11 AM–11 PM
Sunday 11 AM–10 PM
Thursday 11 AM–10 PM
Tuesday 11 AM–10 PM
Wednesday 11 AM–10 PM

Price Range

$20–30