
Texas Roadhouse
60 Drivers Way, Pelham, AL 35124
About Texas Roadhouse - steak house in Birmingham, Alabama
Lively chain steakhouse serving American fare with a Southwestern spin amid Texas-themed decor.
Customer Review Summary
Texas Roadhouse has received mixed reviews from customers. Some patrons enjoyed quick seating and friendly service, praising the food, especially the Caesar salad and yeast rolls. Others reported subpar service, long wait times, and issues with order accuracy. The quality of food varied, with some items described as bland, while others were highly rated. The responsiveness of management was appreciated by some customers who received follow-up calls after negative experiences. Overall, while many enjoyed their meals, inconsistent service and hosting issues were significant points of frustration.
Key Features
Service options
- Curbside pickup
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Great dessert
- Great tea selection
- Sports
Popular for
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Cocktails
- Coffee
- Comfort food
- Happy hour drinks
- Happy hour food
- Hard liquor
- Late-night food
- Small plates
- Wine
Dining options
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Bar onsite
- Restroom
Atmosphere
- Casual
- Cozy
- Trendy
Crowd
- College students
- Groups
- Tourists
Planning
- Usually a wait
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Customer Reviews
Rating Distribution
Marshae Black
First time eating here. I won’t be returning. Service was sub par at best. I repeatedly told my server what I wanted even though she wrote it down and repeated it to me. The good received two stars only because of the rolls. The rolls were fresh out of the oven and hot. The cinnamon butter is a nice touch. Everything else was bland as far as seasoning goes. It’s just not worth the 40 minute drive across town for me.
Carter Brummett
We walked in for lunch, and they were able to seat us immediately. The staff was super friendly and our waiter was very kind. The food was super yummy, and the Caeser salad was probably one of the best caeser salads I've ever had. 😋
Gin Gulledge
Dinner date - Service was friendly and the manager came by the table to speak to us. I did have trouble getting my drink refilled halfway through our meal though. Our dinners were good. We ordered the tilapia and brocolli and the "road kill", which is hamburger steak with a caesar salad. The salad was large and very tasty. We had looked forward to the yeast rolls, but they were overcooked and hard. I only photographed the onion appetizer though. It's my favorite part.
Shanetria Maull
We went during lunch time!.. We were seated immediately... The Food and Drinks was great! The waiter was very professional and super nice!! Will definitely revisit!!
Ashley D
Update: We came on a asunday night around 6:45 p.m. Restaurant was very crowded, 20-30 minute wait for 2. We sat at the bar. There were 2 women working the bar area. They were slammed but kept the best attitudes and did a great job. And the food was great. Our server Derrick was a nice kid. He was on top of everything. We did have an especially long wait, but it was a Saturday evening, and there were baseball and softball players coming in. You can get rolls to eat while you wait, which was awesome. The wait was worth it, though, because our food was great. Try the herbed chicken. Salads are really good as well. The ranch dressing is good. Caeser salad is delicious too. Of course, the yeast rolls and onion blossom were fantastic. Service was great, employees were friendly and food was excellent.
Kendra Harris
*EDIT* The manager gave me a call and personally apologized for what happened. I really appreciate that and made me feel like they really care about their customers. It’s the little things like this that make people come back. Thank you Mike for taking time out of your night to call me! The food here really is good. The food here is good but the hosts are the breaking point. Came in on a super busy day and we completely understand that the wait would be long but after checking with the hosts 3 times (spread out not back to back) we kept getting told they would text us (never got a text. Probably took my number down wrong) Was told they sent us a text (that I never received) and that we would be 10 minutes more. Waited 25 and then told they would call us next and proceeded to call 4-5 more parties ahead of us. We ended up leaving without being served. Totally ruined our date night. For such a busy restaurant the way customers are handled should be so much better.
Shannon Dean
I stopped by for lunch on Saturday. I didn't have to wait at all. The service was great, and the food was wonderful.
Bob Gibson
On leap day we decided to try this restaurant. I used the online check in to add us to the waiting list and then left the house. By using this method our wait time was 15 minutes versus 30-45 for those walking up to hostess to check in. We were seated in a spacious booth with a bowl of warm bread with cinnamon butter. Eric our server was there in flash to take our drink order and allow us to look over the menu. I ordered the Roadkill which is covered with jack cheese in addition to mushrooms and onions that have been roasted to perfection with a side of corn and rice. The side dishes are a difficult choice as there is so many good items to choose from. My wife kept it simple with a side salad and a loaded baked potato. The baked potato was large enough to share with a generous amount of toppings. Everything was excellent and we will be back to try something new from their menu in the future.
Location
Contact Information
Hours of Operation
Price Range
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