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Great Steak - Steakhouse in Richmond, Virginia

Great Steak

3.8 (196 reviews)

11800 W Broad St # 2116, Richmond, VA 23233

Cheesesteak restaurant

About Great Steak - steak house in Richmond, Virginia

Sandwich chain offering grilled-to-order sirloin cheesesteaks & other American comfort food.

Customer Review Summary

Great Steak is located inside Short Pump Mall and shares space with Surf City Squeeze, offering a bistro-like atmosphere with a mall view. Service is polite and helpful, while prices are reasonable for the area. The cheesesteaks are frequently praised for hitting the spot, though some reviewers mention issues with cleanliness and food quality. Fries have been described as soggy and oily, and the cheesesteaks often have minimal meat. Concerns about hygiene have been raised, particularly regarding cleanliness of tables and kitchen areas. Some customers have complimented the large gyro, noting it is delicious and filling. Overall, opinions are mixed, with some enjoying the quick dining experience while others express disappointment with the food quality and cleanliness.

Key Features

Service options

  • Outdoor seating
  • Delivery
  • Onsite services
  • Takeout
  • Dine-in

Highlights

  • Fast service

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Coffee
  • Comfort food
  • Food
  • Halal food
  • Quick bite
  • Vegetarian options

Dining options

  • Breakfast
  • Lunch
  • Dinner
  • Catering
  • Dessert
  • Seating

Amenities

  • Restroom

Atmosphere

  • Casual

Crowd

  • Family-friendly
  • Tourists

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

3.8 out of 5
5
85
4
45
3
31
2
8
1
27
Based on 196 reviews

Oro Louis

1 year ago

Nestled inside the Short pump Mall... It's a two in one store that provides a smoothie shop (Surf City Squeeze )and a good steak and cheese sub/ hoagie (Great Steak).. small dine in area has a bistro vibe... Nice view of the mall and a feel of a rooftop restaurant vibe .. due to the way the mall is made .. so it's on the 2nd floor of the mall ... The service here is quite wonderful... very polite and helpful staff... The prices are reasonable for the area... Short pump can be on the bougie side of the road lol 😂... But overall a good spot for a quick bite or a refreshing smoothie....

Dana

2 years ago

Sometimes I randomly want a cheesesteak, and this place hits the spot. There's something about their bread that tastes almost fake but it’s still delicious. I wish they care more about the clean. This place is such a small place but there was food on the table and floors. I had to clean it before eat.

Quang Tran

3 years ago

Fries were soggy and oily, the cheese steaks had minimal meat in them and the bread quality and crunch was par at best. The counter and condiment section was messy so it speaks of how the kitchen must be. Had to air fried my fries at home to crispy them up. Oh yeah the guy at the counter said if we wanted a lid on our drinks we had to order a large cup since medium cups did not have lids, I came up with a bright idea we get the large cups and just fill it to medium size, to be honest he should’ve just given us a courtesy large since they ran out of medium lids for takeout. Oh yeah, it was pricey too for the quality…

Tracy Gilmore

1 year ago

Made fresh to order, was surprised by the size. Incredibly good. Not a lot of bread. Will be back for another.

Rose Badolato

7 years ago

I'm really bummed people have been leaving poor reviews - my visit was awesome! It was dead when I stopped in, so I received my order quickly and correctly. The staff was very sweet and polite. I'll be sure to stop by again soon!

Reformed Theology

5 years ago

The mediocre sustenance is okay for a quick on the go mall run. Cleanliness is seriously lacking. The fries are ‘meh’ at best. The A/C return is brown with some disgusting residue (see photo). It begs to question as to whether or not the food prep area is sanitary. What are your thoughts?

MsKebbie Bell

2 years ago

My 8" cheesesteak was less than 7". Yes I measured it. It was more like a sausage roll. The "small" fries were "tiny". NEVER EVER AGAIN. FIRST & LAST. SO FREAKING DISAPPOINTED

Kyle Perry

7 years ago

Their Large Gyro is fabulously delicious (+fries filled me and my wife). Best food I've tasted out and about in a good while. Reasonable $$ and portions as well. 2nd time eating here.

Location

Contact Information

Hours of Operation

Friday 10 AM–8 PM
Monday 11 AM–7 PM
Saturday 10 AM–8 PM
Sunday 11 AM–6 PM
Thursday 11 AM–7 PM
Tuesday 11 AM–7 PM
Wednesday 11 AM–7 PM

Price Range

$10–20