
Great Steak
11800 W Broad St # 2116, Richmond, VA 23233
About Great Steak - steak house in Richmond, Virginia
Sandwich chain offering grilled-to-order sirloin cheesesteaks & other American comfort food.
Customer Review Summary
Great Steak is located inside Short Pump Mall and shares space with Surf City Squeeze, offering a bistro-like atmosphere with a mall view. Service is polite and helpful, while prices are reasonable for the area. The cheesesteaks are frequently praised for hitting the spot, though some reviewers mention issues with cleanliness and food quality. Fries have been described as soggy and oily, and the cheesesteaks often have minimal meat. Concerns about hygiene have been raised, particularly regarding cleanliness of tables and kitchen areas. Some customers have complimented the large gyro, noting it is delicious and filling. Overall, opinions are mixed, with some enjoying the quick dining experience while others express disappointment with the food quality and cleanliness.
Key Features
Service options
- Outdoor seating
- Delivery
- Onsite services
- Takeout
- Dine-in
Highlights
- Fast service
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Coffee
- Comfort food
- Food
- Halal food
- Quick bite
- Vegetarian options
Dining options
- Breakfast
- Lunch
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Restroom
Atmosphere
- Casual
Crowd
- Family-friendly
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Customer Reviews
Rating Distribution
Oro Louis
Nestled inside the Short pump Mall... It's a two in one store that provides a smoothie shop (Surf City Squeeze )and a good steak and cheese sub/ hoagie (Great Steak).. small dine in area has a bistro vibe... Nice view of the mall and a feel of a rooftop restaurant vibe .. due to the way the mall is made .. so it's on the 2nd floor of the mall ... The service here is quite wonderful... very polite and helpful staff... The prices are reasonable for the area... Short pump can be on the bougie side of the road lol 😂... But overall a good spot for a quick bite or a refreshing smoothie....
Dana
Sometimes I randomly want a cheesesteak, and this place hits the spot. There's something about their bread that tastes almost fake but it’s still delicious. I wish they care more about the clean. This place is such a small place but there was food on the table and floors. I had to clean it before eat.
Quang Tran
Fries were soggy and oily, the cheese steaks had minimal meat in them and the bread quality and crunch was par at best. The counter and condiment section was messy so it speaks of how the kitchen must be. Had to air fried my fries at home to crispy them up. Oh yeah the guy at the counter said if we wanted a lid on our drinks we had to order a large cup since medium cups did not have lids, I came up with a bright idea we get the large cups and just fill it to medium size, to be honest he should’ve just given us a courtesy large since they ran out of medium lids for takeout. Oh yeah, it was pricey too for the quality…
Tracy Gilmore
Made fresh to order, was surprised by the size. Incredibly good. Not a lot of bread. Will be back for another.
Rose Badolato
I'm really bummed people have been leaving poor reviews - my visit was awesome! It was dead when I stopped in, so I received my order quickly and correctly. The staff was very sweet and polite. I'll be sure to stop by again soon!
Reformed Theology
The mediocre sustenance is okay for a quick on the go mall run. Cleanliness is seriously lacking. The fries are ‘meh’ at best. The A/C return is brown with some disgusting residue (see photo). It begs to question as to whether or not the food prep area is sanitary. What are your thoughts?
MsKebbie Bell
My 8" cheesesteak was less than 7". Yes I measured it. It was more like a sausage roll. The "small" fries were "tiny". NEVER EVER AGAIN. FIRST & LAST. SO FREAKING DISAPPOINTED
Kyle Perry
Their Large Gyro is fabulously delicious (+fries filled me and my wife). Best food I've tasted out and about in a good while. Reasonable $$ and portions as well. 2nd time eating here.
Location
Contact Information
Hours of Operation
Price Range
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