LongHorn Steakhouse

Walked in, greeted by the manger, wonderful experience welcomed us as this was our first time in and told us all about the food and the spices they use. Great hospitality will return back. Gave a 4 on service because my soup was forgotten, BUT the manager Xvair was quick to have me have a taste tester.. Yummy 😋

Walked in, greeted by the manger, wonderful experience welcomed us as this was our first time in and told us all about the food and the spices they use. Great hospitality will return back. Gave a 4 on service because my soup was forgotten, BUT the manager Xvair was quick to have me have a taste tester.. Yummy 😋

I love Longhorn. The one on Portsmouth Blvd in Chesapeake is the only one I’ve been to and each time it was delicious. Check them out and enjoy some good food!

I love Longhorn. The one on Portsmouth Blvd in Chesapeake is the only one I’ve been to and each time it was delicious. Check them out and enjoy some good food!

From the time we walked in until we left it was 5 stars PLUS... our waitress was Ms. Novella aka Marg... she was GREAT, a REAL SWETHEART... she listened and then reacted with perfect execution of service, LOVEEED HER!!! the food was off the chian good!!! Healthy portions, reasonable priced, plenty of room, clean, clean restrooms... love this place! This was my 3rd visit

From the time we walked in until we left it was 5 stars PLUS... our waitress was Ms. Novella aka Marg... she was GREAT, a REAL SWETHEART... she listened and then reacted with perfect execution of service, LOVEEED HER!!! the food was off the chian good!!! Healthy portions, reasonable priced, plenty of room, clean, clean restrooms... love this place! This was my 3rd visit

I am writing to express my extreme disappointment regarding the experience my family and I had at your Portsmouth Boulevard location on January 4, 2025. Upon arriving at the restaurant, I was informed of a one-hour wait for a table of five. While this was longer than anticipated, I accepted the wait because of the consistent quality of service and food I have experienced at other Longhorn locations along the East Coast. However, the actual wait time extended to approximately an hour and fifteen minutes due to other large parties of 20 and 25 being seated ahead of us. Once seated, our server approached us without introducing herself or offering a friendly greeting. She asked for our drink orders even though only part of our party was seated, as my sisters and nephew were just a few feet away. I suggested that she wait for them, but her audible sigh of frustration left a poor impression. After taking the full drink order, she returned with drinks for everyone except me. We also did not receive the customary complimentary bread and butter, which has always been a standard part of the Longhorn dining experience in my past visits. The server returned to our table after an additional 15 minutes with a noticeably poor attitude, which made my wife and me hesitant to proceed with our orders. However, given our previous positive experiences with Longhorn, we decided to move forward. The issues escalated when our food arrived. My wife’s meal—a double-steamed broccoli, Outlaw Ribeye, and lobster tail—was far below the standard we’ve come to expect. The broccoli was undercooked, and the lobster tail was visibly underprepared. The rest of our party received their meals, but my own order was incomplete. When it did arrive, the steak was excessively drenched in seasoning sauce and butter to the point where it was dripping off the plate, the lobster tail was undercooked, and the fries I ordered never arrived. This experience was particularly upsetting as we were dining in honor of my recently deceased mother’s birthday. We attempted to salvage the evening, but the poor food quality and subpar service made it difficult to enjoy our meal. When we brought these issues to the attention of the manager on duty, his response was dismissive. He insisted that the food was prepared according to standard procedures, which was both offensive and inaccurate based on my extensive experience dining at other Longhorn locations. My wife tried to reason with him, but his unhelpful demeanor only added to our frustration. Instead of fully refunding the cost of our meals, we were charged for items we did not consume. Over the years, I have spent more than $800 at Longhorn locations in Hampton, Newport News, Williamsburg, and elsewhere because of the high-quality food and customer service I have come to expect from your brand. Unfortunately, this was the worst dining experience I have ever had at a Longhorn restaurant. I strongly urge you to address the issues at the Portsmouth Boulevard location, particularly regarding staff training and attitude. Until I see significant improvements, I will not return to this location. Thank you for your attention to this matter. I trust that you will take appropriate steps to ensure this does not happen to other loyal customers in the future.

I am writing to express my extreme disappointment regarding the experience my family and I had at your Portsmouth Boulevard location on January 4, 2025. Upon arriving at the restaurant, I was informed of a one-hour wait for a table of five. While this was longer than anticipated, I accepted the wait because of the consistent quality of service and food I have experienced at other Longhorn locations along the East Coast. However, the actual wait time extended to approximately an hour and fifteen minutes due to other large parties of 20 and 25 being seated ahead of us. Once seated, our server approached us without introducing herself or offering a friendly greeting. She asked for our drink orders even though only part of our party was seated, as my sisters and nephew were just a few feet away. I suggested that she wait for them, but her audible sigh of frustration left a poor impression. After taking the full drink order, she returned with drinks for everyone except me. We also did not receive the customary complimentary bread and butter, which has always been a standard part of the Longhorn dining experience in my past visits. The server returned to our table after an additional 15 minutes with a noticeably poor attitude, which made my wife and me hesitant to proceed with our orders. However, given our previous positive experiences with Longhorn, we decided to move forward. The issues escalated when our food arrived. My wife’s meal—a double-steamed broccoli, Outlaw Ribeye, and lobster tail—was far below the standard we’ve come to expect. The broccoli was undercooked, and the lobster tail was visibly underprepared. The rest of our party received their meals, but my own order was incomplete. When it did arrive, the steak was excessively drenched in seasoning sauce and butter to the point where it was dripping off the plate, the lobster tail was undercooked, and the fries I ordered never arrived. This experience was particularly upsetting as we were dining in honor of my recently deceased mother’s birthday. We attempted to salvage the evening, but the poor food quality and subpar service made it difficult to enjoy our meal. When we brought these issues to the attention of the manager on duty, his response was dismissive. He insisted that the food was prepared according to standard procedures, which was both offensive and inaccurate based on my extensive experience dining at other Longhorn locations. My wife tried to reason with him, but his unhelpful demeanor only added to our frustration. Instead of fully refunding the cost of our meals, we were charged for items we did not consume. Over the years, I have spent more than $800 at Longhorn locations in Hampton, Newport News, Williamsburg, and elsewhere because of the high-quality food and customer service I have come to expect from your brand. Unfortunately, this was the worst dining experience I have ever had at a Longhorn restaurant. I strongly urge you to address the issues at the Portsmouth Boulevard location, particularly regarding staff training and attitude. Until I see significant improvements, I will not return to this location. Thank you for your attention to this matter. I trust that you will take appropriate steps to ensure this does not happen to other loyal customers in the future.

Second time being here since they opened. Both times had amazing service and great food. Recommend parm crusted chicken with above salad (strawberry pecan) and Brussel sprouts.

Second time being here since they opened. Both times had amazing service and great food. Recommend parm crusted chicken with above salad (strawberry pecan) and Brussel sprouts.

Live Bugs in the food. It’s a Japanese beetle. Manager said they are suppose to wash the salads. I guess that means no one has been. So if you got a burger or anything else with lettuce you probably ate one. Since Japanese beetles are invasive. If you find one there’s bound to be more.

Live Bugs in the food. It’s a Japanese beetle. Manager said they are suppose to wash the salads. I guess that means no one has been. So if you got a burger or anything else with lettuce you probably ate one. Since Japanese beetles are invasive. If you find one there’s bound to be more.

Longer than usual wait approx 1hr 15mins. for a party of four on a Sunday evening. Everyone is so excited to have a Longhorn at this location that the business is inundated. Once we were seated everything went smoothly. Appetizers were tasty and Hot, and nice size portions. Each time we've been here, they were out of the Strawberries& cream shortcake dessert. The Waitress was attentive & thorough! This is a win for chesapeake square. Once things calm down I don't think the waits will be this long regularly. We will be back A++

Longer than usual wait approx 1hr 15mins. for a party of four on a Sunday evening. Everyone is so excited to have a Longhorn at this location that the business is inundated. Once we were seated everything went smoothly. Appetizers were tasty and Hot, and nice size portions. Each time we've been here, they were out of the Strawberries& cream shortcake dessert. The Waitress was attentive & thorough! This is a win for chesapeake square. Once things calm down I don't think the waits will be this long regularly. We will be back A++

I wish I could add more stars for service. Our server Kendall was amazing. The food was amazing as she said. She was very pleasant. And friendly. Love the restaurant. We will be back soon. Guys the Brussels are a must!

I wish I could add more stars for service. Our server Kendall was amazing. The food was amazing as she said. She was very pleasant. And friendly. Love the restaurant. We will be back soon. Guys the Brussels are a must!