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Original Roadhouse Grill - Steakhouse in Eugene, Oregon

Original Roadhouse Grill

4.0 (1941 reviews)

3018 Gateway St, Springfield, OR 97477

Steak house
American restaurant
Bar & grill
Barbecue restaurant
Restaurant

About Original Roadhouse Grill - steak house in Eugene, Oregon

Family-friendly steakhouse chain with a big menu, laid-back feel & free buckets of peanuts.

Customer Review Summary

Mixed reviews for Original Roadhouse Grill highlight significant issues. Several customers reported receiving cold food, poorly prepared dishes, and unsatisfactory service. One reviewer emphasized excellent experience through delivery, stating the food was hot and delicious. Another praised the consistent quality over the years, particularly enjoying the burgers and fries. Concerns included inattentive waitstaff and long waits, with one diner highlighting excellent service from their server, Kate. Overall, while some appreciate the food and service, many experienced disappointing meals and unfavorable dining conditions.

Key Features

Service options

  • No-contact delivery
  • Delivery
  • Onsite services
  • Takeout
  • Dine-in

Highlights

  • Fast service
  • Great beer selection
  • Great cocktails
  • Sports

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Cocktails
  • Coffee
  • Comfort food
  • Happy hour drinks
  • Happy hour food
  • Hard liquor
  • Vegetarian options
  • Wine

Dining options

  • Lunch
  • Dinner
  • Catering
  • Dessert
  • Seating

Amenities

  • Bar onsite
  • Restroom
  • Wi-Fi

Atmosphere

  • Casual
  • Trendy

Crowd

  • Family-friendly
  • Groups
  • Tourists

Planning

  • Accepts reservations

Payments

  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

4.0 out of 5
5
910
4
510
3
243
2
122
1
156
Based on 1941 reviews

Kai Dwd

3 months ago

Visiting this restaurant for the first time and paying a hefty amount only to be served cold burgers and BBQ made me furious. We left all the food and just drank beer. The pre-meal bread that wasn't even baked properly was served, and Cole slaw was just a taste of mixing water with mayonnaise. The burger patty was cold, the bun crumbled as soon as I picked it up, and the BBQ chicken seemed like it was cooked the day before and just reheated. The indoor temperature was cold, and many customers were left waiting endlessly. I have no intention of returning and cannot recommend this place.

David Levy

5 months ago

I travel for work and was in Corvallis for 3 weeks then pulled and sent to Eugene. First night I DoorDashed this place. It’s awesome. Everything was really hot. Best meal I’ve had in Oregon.

Hammer Winn (HXRDWIRED)

Solid little place, it's been around a long time. service was good, food is good and everything was cooked properly. the burgers have a very southern California feel and taste. the steaks are good and appetizers and sides were tasty. overall it's still one of my favorites 10 years later. also if you're a fry person, they are real good.

Autumn Marie

3 months ago

Our service was not good. We were never checked on, and our server almost never spoke to us. We asked for a well-done burger, and it still had pink in it.

Brynj L

6 months ago

I ordered their grilled chicken sandwich with Cajun seasoning. The sandwich itself came out on a really thick bun with crepe thin chicken. If I wanted a salad I would have ordered a salad, this sandwich had more lettuce, tomato, and onion then chicken on my bun (none of which I eat). I literally cut the chicken in half doubled it up and took off a piece of the bun in order to taste the chicken. I can't remember it was nearly a $14 sandwich or $16 sandwich I believe and it came with waffle fries.

Tiffany Liles

First time going there, the food was terrible i mean bad, the sweet tea was good. The only reason why I gave so many stars was because of our server Kate. kate was amazing, she was the server we have always wanted in a place. The only reason we will come back is because of Kate. We see you Kate rocking it out and working your tail off. Now you need to do better on your food we couldn't even eat our meal it was so bad.

Northern girl

1 year ago

Came here to eat for our first time, and here's my honest review...food was pretty good. Bathrooms stunk, and no toilet paper in one stall. We were walked over to a booth in a dark corner in the back, in the bar area. There were plenty of empty tables in much brighter areas with a better view, so not sure why this one was chosen. So we sat staring at beer ads on the dark wall. My intention is never to hurt business. I believe in being honest, and want this place to prosper. Maybe my honest critique will help?

Edwin Sim

Mediocre food, not very friendly hospitality. We tried Texas Road before (which was much better) so I wanted to see how the Original Roadhouse was. Went on Valentine’s Day. Very stoic waitress who seemed disinterested in good service. Had coffee but was never asked if I needed/wanted a refill. Baby back ribs was fatty. Sorry, but it’ll be my first and last visit.

Location

Contact Information

Hours of Operation

Friday 11 AM–10 PM
Monday 11 AM–9 PM
Saturday 11 AM–10 PM
Sunday 11 AM–9 PM
Thursday 11 AM–9 PM
Tuesday 11 AM–9 PM
Wednesday 11 AM–9 PM

Price Range

$20–30