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Hibachi Xpress Highland Square - Steakhouse in Akron, Ohio

Hibachi Xpress Highland Square

2.5 (157 reviews)

810 W Market St, Akron, OH 44303

Restaurant
Takeout Restaurant

About Hibachi Xpress Highland Square - steak house in Akron, Ohio

Customer Review Summary

Customer service at Hibachi Xpress Highland Square is consistently described as terrible, with staff appearing unwelcoming and rude. Many reviewers reported issues with their food, such as overcooked rice, undercooked noodles, and unappetizing crab Rangoon. Several customers mentioned that the flavors were lacking, and the overall quality did not match the menu descriptions. There are a few positive remarks about specific items like chicken and egg rolls, but they are overshadowed by the negative experiences shared. Overall, the consensus is that the restaurant offers unsatisfactory dining experiences, leading to a lack of intent to return.

Key Features

From the business

  • Identifies as veteran-owned

Service options

  • Delivery
  • Takeout
  • Dine-in

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Offerings

  • Comfort food
  • Late-night food
  • Quick bite
  • Vegetarian options

Dining options

  • Lunch
  • Dinner
  • Catering

Amenities

  • Wi-Fi

Atmosphere

  • Casual

Crowd

  • Family-friendly
  • LGBTQ+ friendly

Payments

  • Credit cards

Children

  • Good for kids
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

2.5 out of 5
5
38
4
14
3
16
2
10
1
79
Based on 157 reviews

Wayne Views

Very horrible customer service I didn’t feel welcomed coming in. The lady at the desk didn’t greet me and the lady cook mugged me from the back. They had no knowledge of my order that I had called to place 15 minutes prior. I asked for noodles in one of my meals and they poorly packaged on the side wrapping it in Saran wraps. Once they gave me the total, the lady cook rung me out and added $5 more to the total. I questioned it and she changed it. It was just a very unpleasant experience for me dealing with food. I’ll never eat there again.

Jakia H

My food was okay. The chicken and steak were good but my noodles were so soft & my crab Rangoon was horrible. Not likely to eat here ever again. I want a refund of my money b ‘cause they were not like the picture describe on the menu

Zach W

If I could give no stars, I would . Terrible customer service , lady was sitting down in the chair at the front desk and didn’t even greet me when walked in. Waited for me to say something and gave a disgusting look until I spoke first . No,how may I help you? Or are you picking up or placing an order? Got home and the rice was over cooked,crunchy and tasted old. They gave me about 4 pieces of shrimp on a chicken and shrimp double entree. Shrimp tasted like it was frozen then thrown on the grill. Veggies were undercooked and unsatisfying. Terrible choice if you’re looking for fair priced hibachi compared to quality .

John Campbell

They undercooked my noodles. My steak was like pieces of tough tendon, very hard to eat and chewy. I was in a hurry so I didn’t have time to refund it, but I would have. Any other hibachi place is 100% better. Don’t go, it’s for the nearby bars and people too drunk to taste what they’re eating.

Dan Van Order

Got a triple, some rice n noodles, rangoons and chicken egg rolls. The food wasn't bad to be honest. Meat was ok, noodles were right. Veggies were soft af. White rice was right, but it's just long grain rice. I don't know what they think fried rice is. Worcestershire? Other stuff was ok. It was okay. It took a minute for someone to come over, they thought I was doordash, then just gave me the food and walked away 🤷‍♂️

Jordan

This place was absolutely DISGUSTING, DO NOT EAT HERE. I had chicken and rice and veggies. The fried rice had absolutely no flavor. And the chicken tasted like it was cooked yesterday the reheated. I usually don’t write reviews but this place was just AWFUL.

Courtney Bukovitz

Fried rice recipe. 3 tablespoons butter, divided 2 large eggs, whisked 2 medium carrots, peeled and diced 1 small white onion, diced 1/2 cup frozen peas 3 cloves garlic, minced salt and black pepper 4 cups cooked and chilled rice (I prefer short-grain white rice) 3 green onions, thinly sliced 3–4 tablespoons soy sauce, or more to taste 2 teaspoons oyster sauce (optional) 1/2 teaspoons toasted sesame oil Heat 1/2 tablespoon of butter in a large sauté pan* over medium-high heat until melted. Add egg, and cook until scrambled, stirring occasionally. Remove egg, and transfer to a separate plate. Add an additional 1 tablespoon butter to the pan and heat until melted. Add carrots, onion, peas and garlic, and season with a generous pinch of salt and pepper. Sauté for about 5 minutes or until the onion and carrots are soft. Increase heat to high, add in the remaining 1 1/2 tablespoons of butter, and stir until melted. Immediately add the rice, green onions, soy sauce and oyster sauce (if using), and stir until combined. Continue sautéing for an additional 3 minutes to fry the rice, stirring occasionally. (I like to let the rice rest for a bit between stirs so that it can crisp up on the bottom.) Then add in the eggs and stir to combine. Remove from heat, and stir in the sesame oil until combined. Taste and season with extra soy sauce, if needed.

Tina Brown

This place is gross, rude and the food isn’t good except the chicken egg roll was really good. The rice was full of garlic powder and hard and crusty. Just no.

Location

Contact Information

Hours of Operation

Friday 7 PM–2 AM
Monday 7 PM–2 AM
Saturday 7 PM–2 AM
Sunday 7 PM–2 AM
Thursday 7 PM–2 AM
Tuesday 7 PM–2 AM
Wednesday 7 PM–2 AM

Price Range

$10–20