
Tokyo House One
1957 N Peace Haven Rd, Winston-Salem, NC 27106
About Tokyo House One - steak house in Winston-Salem, North Carolina
Customer Review Summary
Customers have mixed experiences at Tokyo House One. Some praised the portions and flavors, particularly appreciating the marinated salmon and various rice dishes. Positive reviews highlight excellent service, quick turnaround times, and responsiveness from the owner, Mindy, regarding mistakes. Conversely, critiques noted issues with food preparation, including undercooked meat and hygiene concerns, such as a hair found in a dish. Overall, while the restaurant has fervent regulars, there are significant concerns that could deter new customers.
Key Features
Service options
- Delivery
- Takeout
- Dine-in
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Comfort food
- Healthy options
- Quick bite
- Small plates
- Vegan options
- Vegetarian options
Dining options
- Lunch
- Dinner
- Seating
Amenities
- Restroom
- Wi-Fi
Atmosphere
- Casual
- Trendy
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Customer Reviews
Rating Distribution
Alexia Hollins
Came across this hibachi place and wanted to give it a try. I was a bit hesitant to go being that they were about to close in about 30 or so minutes but the man said they still were taking orders. He answered our questions about the menu and didn’t rush us to order. Great. I ordered a Steak Bowl. He asked how’d I like the steak, I said WELL DONE. My partner even emphasized please can you make sure it’s WELL DONE for that bowl. He agreed and repeated. Got home and immediately knew the meat was not well done by looking at it so I placed it on a plate and cut them open to find PINK. At this point, they are closed and we do not live close by. If you are not going to cook meats to desired temperatures why ask us to begin with? Highly disappointed because I thought this place could have had potential. My partner got the House special chicken steak and shrimp and after placing his on a plate we discovered they stuffed veggies under the meat to make it seem like it was filled up. For $17+ that’s quite disappointing but nonetheless he actually said he may try it again, however he did mention a lack of seasoning / flavor on steak and chicken. 🚨UPDATE!🚨 I visited on 07/26 and they immediately reached out as you can see by the response on 7/27. I was contacted and they immediately refunded me and ensured I was satisfied. Thank you so much, and I will revisit and give you all another try. Thanks again!
Miki Mouse
Huge portion hibachi. New menu Marinaded salmon is amazing. It’s like salmon sashimi marinade in Thai flavors. Must try.
Robin Atkins
Today, Tokyo House One served our first graders lunch. We dined on chicken fried rice, shrimp fried rice, spring rolls, chicken and shrimp with vegetables, and pork dumplings. It was all simply amazing! Great food and wonderful service! Such a fabulous place to check out! Robin Atkins
jada
I literally eat here all the time like the employees literally know my name by heart so it is very disappointing that I must write this review the other day. I ordered me a steak and chicken rice bowl and I was halfway through the bowl when I pulled out a red long piece of hair from my food, I was utterly disgusted. I literally almost threw up. I have heard the bad reviews, but I have never once had any bad experience up until now, which is completely unacceptable, I can no longer eat here.
M&A Gaming Vids
Excellent Japanese food at good prices. Fast and friendly service. My personal favorites are the Happy Roll and the Eel and Rice Bowl.
Ashyia
I go to Tokyo House One often and their food and customer service is AMAZING! I recently went to and my order was wrong unfortunately, but Mindy the owner compensated me very well! She is an amazing owner and clearly loves all her customers and her establishment. She solved my problem immediately and was so helpful. Thank you so much Mindy and I look forward to the next time I go to Tokyo House One!
Jim Starry
A great place to eat. We placed an online order. And they told us what time to pick it up and it was all ready to go.
Devon Dodd
I have been coming to this restaurant for several years, and it has some of the fastest service I’ve ever gotten in a non fast food establishment. The prices are good, portions are good, and the flavor is beyond good. I can go in, order, and be back in my car driving home with food within 10 minutes! This is one of those restaurants where you will always see the same few cashiers, and they are all very nice and incredibly efficient! I recommend this place to everyone! They also make a point to try to get your food out faster if you are in a uniform/ it seems like you’re on break for work! A group of wonderful, considerate people!
Location
Contact Information
Hours of Operation
Price Range
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