
Texas Roadhouse
186 Hanes Mall Cir, Winston-Salem, NC 27103
About Texas Roadhouse - steak house in Winston-Salem, North Carolina
Lively chain steakhouse serving American fare with a Southwestern spin amid Texas-themed decor.
Customer Review Summary
The reviews for Texas Roadhouse present a mix of positive and negative experiences. Many customers expressed disappointment with the quality of the food, particularly the steaks, describing them as overcooked, tough, and lacking flavor. There were frequent mentions of issues with takeout orders, including incorrect items, cold food, and poor portion sizes. Several reviewers noted unclean restaurant conditions and unenthusiastic or rude service from some staff members, particularly hostesses. On the positive side, some patrons praised the freshness and taste of side dishes like rolls and green beans, as well as effective and friendly service from certain waitstaff. Overall, customer experiences varied significantly, with some expressing a strong desire not to return while others highlighted enjoyable meals and improved service on their return visits.
Key Features
Service options
- Curbside pickup
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Great dessert
- Great tea selection
- Sports
Popular for
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Cocktails
- Coffee
- Comfort food
- Happy hour drinks
- Hard liquor
- Late-night food
- Small plates
- Vegetarian options
- Wine
Dining options
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Bar onsite
- Restroom
Atmosphere
- Casual
- Cozy
- Trendy
Crowd
- College students
- Family-friendly
- Groups
- Tourists
Planning
- Usually a wait
Payments
- Checks
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Customer Reviews
Rating Distribution
Crystal Heston
We ordered Takeout tonight monday 1/20/2024 @ 5:44pm. We ordered a 12 oz ft. worth ribeye, what i got was a steak, so missed cut that 3/4 is thin as paper and overcooked, and the other 1/4 is under cooked and mostly unedible fat. I feel like im eating shoe leather. it's so overcooked, hard to chew, and swollow. We asked for butter for my sweet potato, and instead, we got cheese. I'm not sure why that is.. My broccoli consisted of mostly stems long tree branches of stems. The kids' meal of chicken tender are prtty much the crumbs you would find at the bottom of a bag. Less than 1/2 inch pieces that are mostly just breading. For my husband strip meal and my son's tenders, we requested 4 BBQ we got 1. We are going to have to find another steakhouse because the last two times we ordered were not great, but this is awful. Waste of money, food not worth the price, also waste of gas to go pickup. Just over all a very bad dinner, I regret not taking something out of the freezer for dinner.
Heather Jones
We had a bad experience several years ago at this location, and haven't been back since. Because my husband had been talking about their rolls for a while, and we were in the area, we decided to give them another chance - we were very pleasantly surprised! As always, delicious rolls and butter. The bread was insanely fresh, and even though it's a little thing, they gave us more than one butter...other locations do not do that, so automatic win. Our entrees were really, really good. I had never tried the green beans, but I'm glad I did. Very flavorful and perfectly cooked. My portobello chicken was delicious as well, as were the loaded mashed potatoes. My husband, who is a notoriously picky eater, ate every bit of his steak. The only critique we had was our fried pickles: they were beautifully cooked, but the batter was just a little bit too salty. Our server was fantastic, too. Very quick, checked in with us frequently, and our drinks stayed full, which made up for a pretty slow kitchen (but hey, they were pretty busy). All in all, a very good return visit. They've definitely improved!
Maraah Aza-baht Israel
the food was outstanding. my husband had the bone-in-ribeye and i had the salmon. everything was cooked perfectly. Jasmine was our server and she was awesome. she made our dining experience just that much more enjoyable. we definitely recommend this restaurant 👌🏿
Ben H
I'm glad they call this place a roadhouse, because of it were labeled a steakhouse, it'd be a crying shame. The steak is just so sorry. Don't get me wrong, it's certainly edible, but if you've had a good steak before, this just doesn't compare. Lack of flavor and much too tough. The rest of the food was overall good though. The waitress had on a shirt that said "I love my job." Our lie detector tests determined that this was a lie. What lie detector did I use for my test?it was a simple glance at her face. She 1000% didn't wanna be there. If I had to sing and dance while waiting on people, I wouldn't wanna be there either. Lastly, CLEAN YOUR NASTY RESTAURANT. Look at the picture I posted. Gross. If the public can see how dirty the restaurant is, imagine what's going on in the places you can't see. Two forks and three knives were dirty at our table. Please step up.
Tommi Childress
The steak is hella bland. I got the 6oz sirloin and shrimp. The shrimp was seasoned really well and very good. The ranch dressing is super thick and tastes weird. I couldn't eat my salad. I do like that the baked potato skin is salted. The ribs were also good. The seats are close together, so if someone has long and/or big hair, it'll be touching your head/neck 😐 Lastly our server Nijah was very, very nice, patient, and pleasant. Very pleased with her demeanor and friendly smile. Checked on us periodically as well.
steve choi
We ordered pickup for two last night and were disappointed. We each ordered country fried steak and two sides--corn and mashed potatoes for one, Caesar salad and mashed potatoes for the other. They told us it would be ready in 25 minutes. Okay, so, here goes: 1) food was room temp, not hot, or even warm. That's because it was ready something like 15 minutes earlier than projected. 2) the Caesar dressing tasted like mayonnaise. We just threw the salad away. 3) the steaks--that was the weirdest part. One was like a Flintstones-size steak. It was thin but huge. But the other one was like its baby. It was seriously like 1/3 the size of the other. That tells me that they don't care about QC on pickup orders, maybe? I can't imagine they'd serve it that way at the table. 4) the sides tasted okay, but to comment again on treatment of pickup customers, the portion sizes were very small. ...after all, we paid the same price for pickup as we would have at the table (we even tipped a bit, in return for far less service). They could have extended the same courtesy to us as to a dine-in couple.
Sterlyn
Ashley, the hostess outside should just be a mannequin. When I asked her if this is where you check in she gave attitude. After going in to wait to be seated, I noticed some people had bags of peanuts. I thought they did away with the peanuts and I was happy to see that they still had them. I walked up to the counter and asked the hostess If I could have a bag of peanuts, she looked at me like it was going to hurt her to grab the bag of peanuts and then grabbed them and handed them to me. I don’t know if these girls don’t like their job or not, but when you’re in the restaurant business, you should at least be a little bit more friendly, especially being the hostesses. I’m just glad that didn’t deter me. What a difference between night and day from the hostesses to my server, Zoey! She was the best, Top notch Service! That girl knows how to take care of her customers. Thank you for the excellent service you gave. We both had sirloin steaks and they were cooked just right. Kudos to the cook and to Zoey.
M Hughes
I ordered an 8 ounce Dallas fillet the cooks took it upon themselves to butterfly it. Anybody that eats a fillet does not eat it butterfly my salad was soggy because they put the extra dressing on the salad. The bread was like briquettes hard overall disgusting I wouldn’t recommend this place go to outback
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