
Outback Steakhouse
13245 Atlantic Blvd, Jacksonville, FL 32225
About Outback Steakhouse - steak house in Jacksonville, Florida
Boisterous Australian-themed chain serving steaks, seafood & other hearty steakhouse fare.
Customer Review Summary
Staff received high praise for their kindness and service, especially Layla and Ariel, who provided exceptional support during a difficult time for a customer. Food was generally well-received, with highlights including the two filets, ribeye, and the signature Bloomin Onion. Some disappointment was noted with bland mashed potatoes and a poor experience with both the Outbacker burger and steakhouse mac and cheese. Customers appreciated the attentive service from Darius, who provided great recommendations and ensured satisfaction with meals. However, there were criticisms regarding waitstaff coverage and food quality, including undercooked steaks and less-than-ideal takeout experiences. Overall, the restaurant is favored over other steakhouses due to its friendly atmosphere and satisfactory food, despite some inconsistencies.
Key Features
From the business
- Identifies as women-owned
Service options
- Curbside pickup
- No-contact delivery
- Delivery
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Great dessert
- Great wine list
- Sports
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Braille menu
- Cocktails
- Coffee
- Comfort food
- Happy hour drinks
- Hard liquor
- Healthy options
- Organic dishes
- Small plates
- Vegetarian options
- Wine
Dining options
- Lunch
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Bar onsite
- Restroom
Atmosphere
- Casual
- Cozy
- Trendy
Crowd
- Family-friendly
- Groups
- Tourists
Planning
- Accepts reservations
Payments
- Checks
- Debit cards
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Customer Reviews
Rating Distribution
Sarah Kuperinsky
This is a shout out to the hostess Layla, and our server Ariel. My boyfriend and I sent our dog to heaven, and after burying him, we went to get some food from y’all. Our server, Ariel was absolutely amazing and made sure that we had everything we needed. You’re hostess, Layla, went above and beyond. She bought me, presented at the end of the meal, a dog plushy that is able to be warmed up so that you can hug him. The staff overall was so warm and kind in the hardship that we were dealing with. I have worked customer service industry for 23 years and the level at which your staff was performing their service to their guests was above and beyond. I will never forget the kindness that was shown when our hearts were breaking. Thank you so much.
Rachel Rigdon
Edit… August1, 2024… Of course the food was amazing as always! I got the two filets with cheese, mushrooms, and the sweet potatoes in the blooming mushroom spears. My husband had an ribeye, and my daughter enjoyed her steak too…. Out of all of the steakhouse chains, Outback is my favorite! Our server Darius was so delighted and attentive. The blooming onion is the best at Outback. The mashed potatoes were bland and that was my only disappointment. The Alice Springs chicken is delicious as always!
Christine Coulter
If I could give Darius more stars, I would. This was our first time at this location, and the first time we've been to an Outback in at least five years. Our experience started out with Darius' amazing energy and knowledge of the steak world. He was on point with every recommendation and his level of service. The timing of each course was amazingly perfect as well. It's been a while since we've had this kind of service, and we thoroughly enjoyed it. We had the Bloomin Onion, chili, French onion soup, porterhouse, and outback style prime rib. All were seasoned perfectly and made our mouths happy. Saucy-D, hubby's new affectionate nickname for Darius, was there after each item was dropped to make sure we were happy with it and we had everything we needed. We will definitely be back and request him.
Arniel C.
The alternative than our go to Longhorns or Texas Roadhouse. First and foremost, the manager did an amazing job sitting us down and letting us feel welcomed and appreciated. Easy 5. The waitress was extremely friendly and helpful and but could have definitely used the extra help. The part we all waiting for. The food!. My spouse orderd the outbacker burger. I don't think there's anything nice to say about it. My spouse also ordered the steakhouse Mac and cheese for the pair and that was an absolutely FAIL as it was served cold. I got the meat pair thingy. Ain't no way the chicken outshines the steak on so many level. The chicken was perfect.
Patrick Shirley
I've been to this location twice in the past few weeks and overall it's been excellent. I sat at the bar both times. The food actually seems to have gotten better. For not being Prime steaks both the ribeyes I order were wonderful. Both times perfectly cooked and seasoned. Smashed potatoes excellent. Their Blondie beer is very good. Service was really good. Prices are reasonable.
MARIEL ACOSTA
I walked in and sat down. Had to chase a waiter down for a menu. Then I had to go to the bartender to put my order in but I wasn't even sitting at the bar. Over I think they were all having a meeting, but I think they could do better making sure there is some coverage on the floor.
Dru Wilson
I ordered take out from here a simple sirloin steak salad, removing the pecans and the blue cheese crumbles adding cucumbers and croutons… when I received my order I received a higher side garden salad with super tough dry steak. Full of iceberg lettuce. Complete disappointed after making the long drive to this location.
Stephanie Bloodworth
The quality of the food was really disappointing. This was my baked potato. Not even edible and steak was over cooked. You can do better Outback.
Location
Contact Information
Hours of Operation
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