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Outback Steakhouse - Steakhouse in Phoenix, Arizona

Outback Steakhouse

4.3 (3516 reviews)

5605 W Bell Rd, Glendale, AZ 85308

Steak house
American restaurant
Australian restaurant
Bar
Bar & grill
Gluten-free restaurant
Takeout Restaurant
Restaurant

About Outback Steakhouse - steak house in Phoenix, Arizona

Boisterous Australian-themed chain serving steaks, seafood & other hearty steakhouse fare.

Customer Review Summary

Miranda provided excellent customer service, and the food was delicious according to some reviews. However, other diners experienced significant issues, including incorrect steak orders, poor food quality, and unsatisfactory service on a quiet night. The restaurant's atmosphere is in need of improvement, with patrons noting torn booths and subpar cleanliness. While some enjoyed their meals, including the prime rib and blooming onion, others felt misled about food quality and portion sizes. Overall, there is a mix of positive and negative experiences, with many recommending caution before dining at Outback Steakhouse.

Key Features

From the business

  • Identifies as women-owned

Service options

  • Curbside pickup
  • No-contact delivery
  • Delivery
  • Takeout
  • Dine-in

Highlights

  • Fast service
  • Great beer selection
  • Great cocktails
  • Great dessert
  • Great wine list
  • Sports

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Braille menu
  • Cocktails
  • Coffee
  • Comfort food
  • Happy hour drinks
  • Hard liquor
  • Healthy options
  • Small plates
  • Vegetarian options
  • Wine

Dining options

  • Lunch
  • Dinner
  • Catering
  • Dessert
  • Seating

Amenities

  • Bar onsite
  • Gender-neutral restroom
  • Restroom

Atmosphere

  • Casual
  • Cozy
  • Quiet
  • Trendy

Crowd

  • Family-friendly
  • Groups
  • Tourists

Planning

  • Accepts reservations

Payments

  • Checks
  • Debit cards

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Pets

  • Dogs allowed outside

Customer Reviews

Rating Distribution

4.3 out of 5
5
2192
4
709
3
304
2
146
1
165
Based on 3516 reviews

Nadia Lomprey

2 weeks ago

Miranda was amazing and provided great customer service. She is energetic and kind. We ordered streaks with shrimp and ribs, absolutely delicious. Everything we ate was delicious.

michelle crable

this is definitely not the place to have a good dinner, with family. Please took out our family to meet up with some new family to have a great dinner and conversation. for a little over 300, we did not have a great experience. we went on a Monday night, so it wasn't a busy evening. The food was not great, the inconsistencies and problems were not addresses. And I was given the wrong steak, and cooked incorrectly. then it was brought back to me still incorrectly done. I was paying for a nice evening out and couldn't even enjoy it. the My out back gift cards were not excepted. And one was returned empty, and I doubled checked them that day. No one came to check or apologize or anything. then the one dessert took over a half an hour. I have never been treated so poorly. it was not the place to take my family to have a nice dinner. I was embarrassed and dissatisfied. If you want a nice dinner skip this place.

Nella C Pizzi

7 months ago

The glory days of Outback have come and gone. The exterior and interior are in desperate need of a refresh. Does anyone want to sit on a badly torn booth bench? Our lunch was a complete disaster ... once we were served stale, barely warm bread -> we should have left! The raspberry iced tea had a bad taste to it. My mashed potatoes were old and not even hot - my steak was medium not medium rare. My husband's prime rib sandwich was tough and the side concoction that came with was inedible. The service, at best, was below average and there wasn't a Manager to be seen. Who's running this place -> people who don't care about quality or the overall dining experience. There are dozens, if not hundreds of places, to chose for a great meal ... Outback is NOT one of them.☹️

Stacy Nelson

8 months ago

The prime rib never disappoints. We came here with a large graduation party and a couple times after and we were lucky enough to have Annette as our server. Each time she’s been attentive and a refreshing personality no matter how slammed her section is. Love the food, atmosphere and service!

Brad Halfond

5 months ago

Good well done outbacker burger with quality fries. Spicy sauce wasn't spicy. Very cool bartender on duty with great service last Sunday.

sharkvolution com (Sharkvolution)

4 months ago

The food was amazing our server was awesome and the food came fast. I was very pleasantly surprised and will be returning to this location soon.

kat gibbs

2 months ago

I specifically came in for the blooming onion, and I was not disappointed. We were there on a busy night, and staff handled it like pros.

Kathy McClellan

2 months ago

Edited 1/15/25 Owner contacted me and I'm satisfied with the outcome, changing to 3 stars for neutral, the experience overall doesn't warrant 5 stars, though. Original review: Had dinner tonight at 5605 W Bell Road. Ordered the $48 9 ounce filet and lobster. Filets are round and thick cut, especially the 9 ounce. Was brought what looked like a steak in the shape of a deck of cards that wasn't even an inch thick. I've never seen filet in a square shape and asked both the person who brought my plate and my waitress, both lied to me and said that it was a filet. For reasons I cannot fathom I did not send it back and just ate it. Ordered medium, whatever that steak was half was medium well and half was well done. Anyway, been stewing over it for hours and am very upset, upon research I see that this is something that's happened to others. Feel completely ripped off. Of course, I paid with cash and was not given a receipt so I have no evidence other than my word. Service was good but all one stars because our waitress lied about the steak, so points off for that and points off for giving me a cheaper cut. I've been all over Google to verify that I'm not crazy and that I know what a filet mignon looks like, it's a ROUND muscle, not a flat square deck of cards shape. They played me for a fool and shame on them for ripping me off. I guess they have enough customers and don't need my business. Adding photo to show what they're trying to pass off as a medium filet

Location

Contact Information

Hours of Operation

Friday 11 AM–11 PM
Monday 11 AM–10 PM
Saturday 11 AM–11 PM
Sunday 11 AM–10 PM
Thursday 11 AM–10 PM
Tuesday 11 AM–10 PM
Wednesday 11 AM–10 PM

Price Range

$$