Outback Steakhouse
302 College Rd, Wilmington, NC 28403
About Outback Steakhouse - steak house in Wilmington, North Carolina
Boisterous Australian-themed chain serving steaks, seafood & other hearty steakhouse fare.
Customer Review Summary
Mixed reviews for Outback Steakhouse highlight exceptional staff and delicious food at times, with some praising specific servers' attentiveness and friendliness. However, several customers reported issues with portion sizes, slow service, and food quality, describing meals that were dry or overcooked. Atmosphere received positive comments, yet service problems were a recurring theme, leading to frustrations about delays and mishandled orders. Some patrons expressed strong dissatisfaction with management and staffing levels, calling for improvements in customer service and efficient operation. Overall, while some diners had enjoyable experiences, others felt let down by food and service inconsistencies.
Key Features
From the business
- Identifies as women-owned
Service options
- Curbside pickup
- No-contact delivery
- Delivery
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Great dessert
- Great wine list
- Sports
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Braille menu
- Cocktails
- Coffee
- Comfort food
- Happy hour drinks
- Hard liquor
- Healthy options
- Organic dishes
- Small plates
- Vegetarian options
- Wine
Dining options
- Lunch
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Bar onsite
- Gender-neutral restroom
- Restroom
- Wi-Fi
Atmosphere
- Casual
- Cozy
- Quiet
- Trendy
Crowd
- College students
- Family-friendly
- Groups
- Tourists
Planning
- Accepts reservations
Payments
- Checks
- Debit cards
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Pets
- Dogs allowed outside
Customer Reviews
Rating Distribution
Kyle Card
This is the first time I've been to outback in a while and the staff was amazing. Very attentive and food came out quick and was delicious. Mikayla was super sweet and made sure everything was good. Thank y'all
Bess Clancy
Myself and two friends ate lunch at outback today and I ordered the fried chicken lunch special. The size of my piece of chicken was probably equal to two chicken nuggets and I will include a picture. You guys really gotta do better. I get that it’s a lunch portion, but that wasn’t even anywhere close to appropriate. Server was so sweet very nice very polite very helpful and the food took a really long time to get.
Jimmy Rabascall
Awesome 👍 first time In here, waitress Annie she was really nice person, costumer service oriented. And the food great as always, súper relaxing and recommended
Nikki Williams
I don’t know if Outback was extremely slammed this evening but our food was definitely not what we were expecting! The potato soup was more like oil soup and the 2 filets we received that were to be medium were so dry and crusty that we had to soak them in a1 sauce to be edible. The rare ribeye was cooked medium so it wasn’t even satisfactory. The only good thing out of our meal was the salads. Otherwise, this meal was not worth the money it cost at all!
McSpanky
These people and the place are amazing! The food is wonderful and the customer service is awesome! I had some bills stick together and the person who gave me my To-go order, made sure I got my "extra money" back! She obviously counted more carefully than I did and gave me my additional 20's back! I can't thank everyone enough! I just moved here, but I will definitely be coming back many times! Y'all are awesome! 🫶💯💖 Thank you for caring ❤️
Tina Strickland
Food was really good! Brought 1/2 home! There was enough for 2 dinners. The Cheesecake is to die for! Waiter was amazing! We were very "needy" & he never got irritated, even explained several items on menu, good knowledge.
Richard Ferrari
Very nice atmosphere and friendly staff but service was horrible. It doesn’t matter how good the food and atmosphere is if the service stinks. Especially when the staff looks at you like you’re from another planet when you ask how long it will be for your order, they say they don’t know and when you ask them to go check. I guess my request was unwarranted based on the hostess’s reaction. Good grief. Take your money elsewhere. This slow service on a Sunday night when it’s empty?
FunnyMarioBros BTS
2 .5 hrs before getting food. Your staff is poorly trained at best. Not enough staff. So many older people unable to be seated. Several tables un occupied. Yet many waiting to be seated. The excuse that your outside orders was poor. Seat the customers. Bring them drinks. Are you kidding. 2 out of 4 meals brought to us was dried up. Again 2 1/2 hrs later. Your staff person seating us dropped menu as she mumbled some stuff as she walked away. Also we used a gift card of 50. Never used it have receipt. Waitress said only 25. Really. Poor service. Poor food. As a chef. You should be shamed. As a franchise you don't care. Free dessert are you kidding. Learn from this get staff retrain in customer service. Cut off your take out till you handle the restaurant. Have more staff And the manager should have come up front and addressed his front end staff as well as personally spoken to the folks. You had elderly that should have all been sat. This is your money supply. If you don't care the customers will not care. Retrain again in customer service and honesty.
Location
Contact Information
Hours of Operation
Price Range
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