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The Western Door A Seneca Steakhouse - Steakhouse in Buffalo, New York

The Western Door A Seneca Steakhouse

4.1 (493 reviews)

310 4th St, Niagara Falls, NY 14303

Steak house

About The Western Door A Seneca Steakhouse - steak house in Buffalo, New York

Top-shelf steakhouse dressed in dark woods & perched over the casino floor at Seneca Niagara Hotel.

Customer Review Summary

The Western Door A Seneca Steakhouse receives high praise for its delicious food, particularly the prime rib, crab cakes, and flavorful soups. Many diners highlight the excellent service and friendly staff, with specific mentions of a standout server, Tom. Guests enjoy the atmosphere and views, noting their dining experiences as enjoyable and memorable. However, there are some criticisms regarding inconsistent service, particularly during busier times, and issues with steak quality. Multiple reviews mention a negative experience with hosts, particularly regarding perceived bias and unprofessional behavior. Overall, while many customers express a desire to return, a few have had disappointing experiences that may impact their decisions.

Key Features

Service options

  • Onsite services
  • Dine-in

Highlights

  • Great cocktails
  • Great dessert
  • Great wine list

Popular for

  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Cocktails
  • Coffee
  • Hard liquor
  • Wine

Dining options

  • Dinner
  • Dessert

Amenities

  • Bar onsite
  • Restroom

Atmosphere

  • Cozy
  • Romantic
  • Trendy
  • Upscale

Crowd

  • Groups
  • Tourists

Planning

  • Dinner reservations recommended
  • Accepts reservations

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Parking

  • Free parking garage
  • Free parking lot

Customer Reviews

Rating Distribution

4.1 out of 5
5
319
4
58
3
29
2
23
1
64
Based on 493 reviews

Jeanette Kuczka

7 months ago

Went to the Western Door for a birthday celebration. The food was delicious! The prime rib special was perfect! I also had the crab cakes which were delightful different! (Love the crisp on the outside!) Lobster bisque and French onion soup was so flavorful! The view was pretty cool as well! Highly recommend!

Andrew H

3 months ago

Dined at 5 pm Sunday. Everything fantastic from the service to the quality of the food. Bills game was on and thus the restaurant was fairly empty which may have helped with the experience. We'll return soon.

Dawn Froelick

My husband and I just visited Western door Steakhouse for the first time last night. Our dinner experience was amazing from the door all the way throughout. The person at the door was super friendly, and our servers were amazing. Our meal was the best I've ever had. Our steaks were cook perfectly and melted on our mouths, the sides we chose were like nothing I've ever eaten before. We will definitely be returning. If you want to treat yourself to a wonderful dinner this is the place.

황성훈

1 year ago

We ordered crab cake, lobster bisque, onion ring and ribeye steak. Foods and atmosphere were all great! But the greatest one was our server, Tom. He is super professional, friendly and careful. Thank you very much Tom and I would like to give you 10 stars!!

Kristie Park

8 months ago

Wow 👌 👏 hands down the best steak and ribs we have had! Absolutely have no issues with the service or the food! This is a must try if you are at the casino! Service was top-notch, and food came very fast, and ecery Bite was delicious 😋 Would love to come back!

Sharon Connellan

We have been coming for years to this restaurant without problems. This year however was very different. We had reservations for dinner. Prior to dinner couldn’t sit “at the bar”, as bartender said seats at bar were “reserved” even with several seats open. WHO ever heard of such a thing? I traveled extensively and have never had this happen. As far as the meal, service very slow, not enough staff. My husband’s strip steak was very tough, had trouble cutting the meat even with a steak knife. He should have sent this back but didn’t. All in all very disappointed with everything, don’t really know if we will be back. The hostess was very pleasant and cordial, one of the only pluses.

Irina Starodubova

5 months ago

It was good. Honestly, i don’t think that the meat of my steak was fresh.🤓

Sarah Lanier

My boyfriend and I come here pretty frequently. There used to be an older gentleman host who was always pleasant to talk to. I’ve noticed that lately there’s been a female host the past number of times we’ve come. Last night she was very judgy when we came into eat. We originally asked to see how long it would be to sit at the bar. The younger male host went to find out, while this female host started checking in the older couple after us. They wanted a table for two. She asked them if they were staying at the hotel-which they said no. Then she asked them if they had a players card, and he responded that they did and asked her if she wanted to see it. She responded with, no, I trust you. When the other younger male host returned back, he let us know it would be about an hour for the bar, so we asked if there was a table in the dining room for us. She asked us if we had players cards, we both said yes. Then she coldly asked us to she could see them. I guess because we are younger we looked less trustworthy than the older couple she insisted that she trusted. Very unprofessional to demand one party to show it, but the party directly behind us, was not required because she trusted them. I think standards need to be fixed and addressed with some people, or a talk about being equal with all guests.

Location

Contact Information

Hours of Operation

Friday 5–10:30 PM
Monday 5–9 PM
Saturday 5–10:30 PM
Sunday 5–9 PM
Thursday 5–9 PM
Tuesday 5–9 PM
Wednesday 5–9 PM

Price Range

$50–100