
LongHorn Steakhouse
3072 Riverside Dr, Macon, GA 31210
About LongHorn Steakhouse - steak house in Macon, Georgia
Casual steakhouse chain known for grilled beef & other American dishes in a ranch-style space.
Customer Review Summary
The reviews for LongHorn Steakhouse reflect a mix of positive and negative experiences. Many customers praised the quality of steaks, particularly the ribeye and T-bone, noting that the food was generally good. Service experiences varied significantly, with some reviewers highlighting attentive staff who accommodated dietary restrictions and provided timely service. However, numerous complaints focused on poor service, including long wait times, incorrect orders, and inattentive waitstaff. Several patrons expressed disappointment about missing items or poor handling of their requests, like missing bread and cutlery for two. The overall management of the restaurant seemed to be a recurring issue, with some experiences described as feeling disorganized and frustrating. In summary, while the food often met expectations, inconsistent service and management practices significantly impacted customer satisfaction.
Key Features
Service options
- Curbside pickup
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Great dessert
- Great tea selection
- Great wine list
- Sports
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Cocktails
- Coffee
- Comfort food
- Hard liquor
- Healthy options
- Small plates
- Vegetarian options
- Wine
Dining options
- Lunch
- Dinner
- Dessert
- Seating
Amenities
- Bar onsite
- Restroom
- Wi-Fi
Atmosphere
- Casual
- Cozy
- Trendy
Crowd
- Family-friendly
- Groups
- LGBTQ+ friendly
- Tourists
- Transgender safespace
Planning
- Usually a wait
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Customer Reviews
Rating Distribution
Lisa Silverman
My husband and I went there for lunch. Got seated immediately. Service was very good. They took care of us immediately. They were sensitive to my husband‘s allergies of eggs and dairy, and made sure to make note of it. We both ordered hamburgers, got mine with a side of French onion soup and he got french fries with his. The burger was cooked as expected, medium well. The only problem I had with the burger was the lettuce they put on it a lot of broken pieces with hard centers, so I removed it and took it off my burger and put it on the side . The soup was hot and good.
Cynthia Alford
I order from this place often but I think they may have changed cooks because my medium well Outlaw steak was very well done, I asked for no cheese on my salad and I have cheese on it. Really poor service tonight. No one likes to pay over $30 for a tough steak. I was just too tired to go back after working 12 hours and to think I tipped ahead of time for this.
Valerie Mehl
This was a mixed experience. They were out of ribs, rice and Sam Adam's! The bread was warm and good. We ordered the onions .. we had to ask about them twice so they were not hot when they arrived. I think our waitress was new since she couldn't answer a couple questions. Positive: The steaks were very good. I had the ribeye and my husband had the T-bone. The grilled corn was good. Cons: The loaded baked potato was a real disappointment .. it was definitely NOT loaded. There was a tiny bit of cheese and maybe one piece of an herb. A sad amount of sour cream. When I asked for more, I finally got maybe a tablespoon more. We were charged extra for corn and my husband's Mac and cheese, which we should have expected. We haven't been to one of these in years but only chain restaurants were open, in this area, since it was Palm Sunday.
Hd Johnson
Typically don't have any issues but the last two time when picking up they haven't been great. I just picked up an order and I said I didn't have bread...the girl said they aren't giving bread out today but then she changed it to "we don't have bread". Came off as a lie. Also if I ask for two sets of cutlery..CAN I please have to sets? There are two of us eating and we don't want to share a fork. There's a reason we are asking for two. I literally ordered food for two. 🤷🏽♀️
Cece Howard
If I could give them no stars I would. A few friends and I went to celebrate my niece's birthday on 01/07.The service was horrible. First of all they had one person serving a party of 15. The waitress (Whitney P.) was horrible. She was obviously new whereas I have been to this location many times over the years and I've never seen her. I told her I was ready to order, she refused to take my order until everyone decided on a drink. Which took 45 min! She brought the others who ordered appetizers cold food. My niece ordered wings and fries. Took her 30 minutes to bring the wings. No fries. When asked to take the fries off since they were not given. She refused. Food was mediocre at its best. I will never step foot inside of this Longhorn. Since management has changed this location has went down hill!
Kayla Smith
My family and I have came to this location a few times. Today, the experience was not great to say the least. We waited at the table for a good 20 minutes before even really being greeted. We waited another 10 to actually get our drinks. And please, don’t get me started on how we literally had to beg for bread. Listen, we all work in the service industry so we get the struggle. But it literally felt like we were being held hostage at a point. Right after we got our bread, our food comes out. but not our salads..? I received my steak without even getting my salad first! As someone who currently works at a restaurant this just really had me puzzled. However this is not the first time I have received my main entree before my salad at this location which just felt even more disappointing. All of our food just came out at once which made it really hard to enjoy each course separately. I will say the food is always consistent, but the timing and service could really use some work. Thank you, but we will not coming back.
Regina Solomon
Well we eat here often but my last time there everything was good but couldn’t eat all my delicious steak so I ask for a carry out to take home to eat later on but I left on the table. I got home about 15 minutes away so I called back and wasn’t a pleasant conversation with person who answered the phone didn’t even care so I am going to wait awhile before going back now. My ticket was over $75.00 then with a $10.00 cash tip it was my husband birthday dinner too.
Clinton Burston
Wait time was extremely long because of poor host management, empty / dirty tables, and privileged people. We watched as people came in after us but were placed before us and others. They don't take reservations but you "can call in" ahead of time. Is that not a reservation? The lady at desk informed us that they don't get the table we want. Well... we just wanted a table to eat. Our waitress was nice and the food was good. The wait time and the table situation spoiled the evening. ** See empty tables, but they had 3 hosts that were standing around talking**
Location
Contact Information
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