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Saito Japanese Steakhouse - Steakhouse in West Palm Beach, Florida

Saito Japanese Steakhouse

4.0 (1154 reviews)

700 S Rosemary Ave #208, West Palm Beach, FL 33401

Japanese restaurant
Steak house

About Saito Japanese Steakhouse - steak house in West Palm Beach, Florida

Local Japanese steakhouse chain featuring tableside hibachi grills, plus udon, tempura & bento.

Customer Review Summary

Overall, Saito Japanese Steakhouse has received mostly negative reviews. Customers have noted a significant decline in the quality of food and service compared to previous visits. Many highlighted a lack of personality from the chefs, describing them as boring and unengaged during the meal. The dining experience felt rushed, with servers eager to box up leftover food even while guests were still eating. There were complaints about unexpected gratuity charges added to bills without prior notice. One review specifically mentioned a negative interaction with management, citing rude behavior and a perceived racial bias. Some diners expressed dissatisfaction with the quality of the hibachi experience, feeling it lacked entertainment and the food wasn’t impressive. However, a few positive experiences were noted, with some customers praising the food, service, and convenience during peak hours. Overall, the restaurant seems to be overpriced for the standard of food and service provided.

Key Features

Service options

  • Outdoor seating
  • Delivery
  • Takeout
  • Dine-in

Highlights

  • Fast service
  • Great cocktails
  • Great tea selection

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Cocktails
  • Comfort food
  • Hard liquor
  • Healthy options
  • Vegetarian options
  • Wine

Dining options

  • Lunch
  • Dinner
  • Dessert
  • Seating

Amenities

  • Bar onsite
  • Restroom

Atmosphere

  • Casual
  • Trendy

Crowd

  • Family-friendly
  • Groups
  • Tourists

Planning

  • Accepts reservations

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Paid parking lot

Customer Reviews

Rating Distribution

4.0 out of 5
5
619
4
230
3
88
2
63
1
154
Based on 1154 reviews

Lauren Arceneaux

It’s no where near the same as it used to be. Chef had zero personality. Food was mediocre but pricey. They haven’t had a sushi chef in years. Once we got all of our food the server was already coming over to box it up. We weren’t even done eating. I even felt like I had to inhale my soup and salad because they were lingering around waiting to grab my bowls. It’s truly not worth it.

Jodi Snitkin

Buyer beware. They add gratuity to your check AND DO NOT TELL YOU. Our chef was super boring. Like he didn’t care about his job, at all. Just a weird experience. We don’t love how everyone’s filet is mixed together at the table and then the chef distributes it “evenly” we felt we didn’t trust his eye balling it skills. We wouldn’t go back.

Travis Robinson

Went to go and celebrate my son‘s 18th birthday and the manager was so rude showed racism and told us he didn’t care if we left. We had a conversation for a party of 25, we end up going to another Restaurant. Twenty three showed up and the other three was in the parking garage and they refused to sit us.

HERO TIAGO

7 months ago

When you think of hibachi, you are paying for the experience. You don’t really get that here. The experience was soooo rushed and was not entertaining or fun. The food wasn’t amazing and you have to pay 4 dollars extra for fried rice or you get this nasty greasy white rice. Not worth going here.

MV Johnson

Great location. Were patient with us while we waited for the rest of our party who were running late. We were seated at 1030pm and were still able to get hibachi table side service. Thank you and your team for efficient service yesterday.

LaShaundra Cromotee

1 year ago

A bit overpriced for standard hibachi. $173 for 5 lunch plates, no drinks or appetizers. $3.50 upcharge for fried rice. Salad included 4 pieces if lettuce and ginger dressing. Soup was excellent! Chef was engaging. No sushi available during visit.

Mike Pagano

This place was great. Took my 11 year old son and 6 of his friends for a birthday dinner. Food was good and price is not bad. We will be back.

Camilo Garzon

The chef was lazy and zero communication with us. We try to have a good conversation with him but he never answered anything. He didn't do a show or something typically in this restaurant. When the chef served the rice he put a big part of it in the trash that was sad because we paid for it.

Location

Contact Information

Hours of Operation

Friday 11:30 AM–11 PM
Monday 11:30 AM–10 PM
Saturday 12–11 PM
Sunday 12–10 PM
Thursday 11:30 AM–10 PM
Tuesday 11:30 AM–10 PM
Wednesday 11:30 AM–10 PM

Price Range

$30–50