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Phở Hanoi - Steakhouse in West Covina, California

Phở Hanoi

4.1 (123 reviews)

1010 W Covina Pkwy, West Covina, CA 91790

Vietnamese restaurant
Pho restaurant

About Phở Hanoi - steak house in West Covina, California

Customer Review Summary

Phở Hanoi has received mixed reviews from customers. Many diners praised the delicious broth and generous portions of meat. However, several reviews pointed out issues with rude staff and poor service. Multiple customers reported negative experiences, including being denied service without explanation and unhelpful attitudes from the staff. Some found the portion sizes, particularly for takeout items, to be disappointing, calling them small and lacking in flavor. Despite these criticisms, there are also positive remarks about the quality of the food and a welcoming atmosphere during busy times. Overall, while the food quality is appreciated by some, the customer service experience appears to be a significant concern.

Key Features

Service options

  • No-contact delivery
  • Delivery
  • Takeout
  • Dine-in

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible seating

Offerings

  • Coffee
  • Comfort food
  • Healthy options
  • Quick bite
  • Small plates
  • Vegetarian options

Dining options

  • Lunch
  • Dinner

Amenities

  • Restroom

Atmosphere

  • Casual
  • Cozy

Crowd

  • Groups

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

4.1 out of 5
5
72
4
21
3
11
2
6
1
13
Based on 123 reviews

DEE LOVES TO EAT

1 month ago

Very delicious broth, and plenty of meat to go with your soup.

Ricardo Martinez

11 months ago

They denied me the service in a rude way, the person who supposedly takes the orders flatly denied me the service without giving me any reason, you can say that she discriminated against me because of the way I was dressed, very bad attitude from her, she told me that It was already closed and it was barely 6 in the afternoon, she turned off the announcement that it was open right in my face, it was a very bad attitude on her part, terrible attitude and arrogance on her part. After she told me that, I saw that more people continued to come in and they were attended to, I was able to realize that.

JP F

1 year ago

Got the "special" chicken and it was the amount of one chicken drumstick. The soup was ok. And this is the first vietnamese place (in all the countries I've been) that didn't give herbs with the soup. Just sprouts.b

Andi Xu

1 year ago

Order a small Kobe beef pho takeout. I was so shocked when I saw it. The portion was so little, and noodles were all in small pieces that looked like leftovers... The soup was tasteless too. And this was still for $12. Definitely will not order again!

walter Garcia

2 years ago

Very delicious pho. The taste of the broth was so satisfying. I will go and buy more.

Its a hobby day

I asked for spring rolls without mint, she said they don’t do that in a rude way. I said they have done it before. She repeated in an annoyed tone that they don’t do that. I just walked out. It’s not the first time they have been rude, however it will be the last time I come here.

Jon V

3 years ago

I got there a bit late but the staff were very welcoming and they served me promptly. Thank you for your kind staff and great food

Nate Win

Finally, a restaurant quality Pho places! It’s super busy but we got in quickly and didn’t wait long at all. We ordered the Pho special and Bun Bo Hue with extra meat on the bone. It’s really good! The best pho restaurant we have had in San Jose area. Well worth the wait and the price is very reasonable. We also got the spring roll and it’s delicious. The staff’s frequently refilled our water and tips included in the meal which makes it a lot easier for me actually. Will definitely the go to a Pho restaurant in town.

Location

Contact Information

Hours of Operation

Friday 10 AM–10 PM
Monday 10 AM–10 PM
Saturday 10 AM–10 PM
Sunday 10 AM–10 PM
Thursday 10 AM–10 PM
Tuesday 10 AM–10 PM
Wednesday 10 AM–10 PM

Price Range

$10–20