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Penny’s Family Restaurant - Steakhouse in West Covina, California

Penny’s Family Restaurant

4.1 (429 reviews)

969 S Glendora Ave Suite C, West Covina, CA 91790

Family restaurant
Breakfast restaurant

About Penny’s Family Restaurant - steak house in West Covina, California

Customer Review Summary

Penny’s Family Restaurant offers a mixed experience based on recent reviews. Many guests praised the friendly and attentive service, particularly highlighting the Cafe de Olla and fluffy pancakes. Some items, like the sausage breakfast burrito and breakfast burger, received positive remarks for their taste and quality. However, several diners expressed disappointment with specific dishes, such as the tres leches pancakes, which they found underwhelming. Issues with service were noted as well, including long wait times and inattentive staff, leading to frustration for some customers. The atmosphere is described as family-friendly and nostalgic, with a recent renovation adding to its appeal. Parking can be challenging during busy hours, but overall, many diners would return for the enjoyable food and experience.

Key Features

From the business

  • Identifies as Latino-owned
  • Identifies as women-owned

Service options

  • Curbside pickup
  • No-contact delivery
  • Delivery
  • Takeout
  • Dine-in

Highlights

  • Great coffee

Popular for

  • Breakfast
  • Lunch
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Coffee
  • Comfort food
  • Healthy options
  • Quick bite
  • Small plates

Dining options

  • Breakfast
  • Brunch
  • Lunch
  • Catering
  • Dessert
  • Seating

Amenities

  • Restroom

Atmosphere

  • Casual
  • Cozy

Crowd

  • Family-friendly
  • Groups
  • LGBTQ+ friendly
  • Tourists
  • Transgender safespace

Planning

  • Accepts reservations

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

4.1 out of 5
5
244
4
88
3
44
2
17
1
36
Based on 429 reviews

Cristine Pantaleon

4 weeks ago

This place was busy on a Sunday but we were led to a table in no time. Our Server Lissette asked about our drinks while we looked at the menu. The Cafe De Olla came up in a few of the reviews so I had to have it, while my son got the hot chocolate. When our drinks arrived, he then ordered the sausage breakfast burrito and I got the Penny’s special for. He enjoyed the burrito. The bacon was not crispy and the eggs were over-easy. I mentioned I wanted the bacon extra crispy and the eggs over hard. But, I hate sending my food back. The pancakes were soft and slightly sweet, I honestly didn’t need to add syrup. The Cafe de Olla was the best that I have ever had. I was thankful I did not get the flavored pancakes as it would’ve been too sweet all around. Service was friendly. It’s a chill family type diner that’s good for small as well as large groups. Parking is tough during weekends and rush hours.

Don Nguyen

2 months ago

I stopped by Penny's Restaurant while in the area for work, and I’m so glad I did! The food was absolutely delicious. The three pancakes were perfectly fluffy and so tasty. I also tried their breakfast burger, which was incredible, and the ABC omelette was packed with flavor. The chilaquiles? So good! I only wish I had discovered this spot sooner. If you’re in the area, don’t miss out on this gem!

Amy

6 months ago

good atmosphere, nice wait staff (need to be more attentive but good) - food was tasty and cafe de olla was balanced with cinnamon/sugar flavor. hash browns were perfectly seasoned - so yummy! i ordered mine w/ cheese but it was not needed.

Luis Inclan

3 months ago

Once again I saw this place on social media with everybody talking about how good the pancakes are. Came here tried the tress leches pancakes and was very disappointed. Nothing special about the pancake itself. Just a regular pancake that tasted doughy with some condensed milk and strawberries. Took about two bites and took the rest home to a different family member. Waitress never came to check on us at all would not recommend coming here but that's just my own opinion.. also tried the chorizo and beans and once again nothing special at all. I'm not saying it's bad food I'm just saying it's nothing to talk about it. And Penny's if you're thinking about sending the same "auto reply apology message"that you have to everybody else go ahead and save it.

Lorraine Mosqueda

5 months ago

😡😡😡😡Worst service I have had in a long time, the server José took an hour to bring our food, then to say the kitchen just informed him that there is no more Menudo. Then, to make matters worse, our waiter has not come back to take my order, and my family is almost finished with their food. My mom is still waiting for the tortillas, and she is almost finished with her dish. I should have known this place was no good. I asked for cafe de olla, and our waiter José said they ran out. When they sat us down, they came over and asked us to move to another table. We said sure. We keep trying to flag him down, and he is ignoring us. Thankfully, the female waitress came to take my order and make sure to take the Menudo off our bill. What they should do to accommodate me as a customer is to give me my meal for free for this inconvenience of not having the food and drink I ordered and the long wait. It's been another 30 min wait for my second dish. Still no food and José our waiter is blaming the long wait on the kitchen.😡😡😡😡😡😡 Another note is that the ladies' restoom is dirty, with no toilet paper and paper towels.

Joseph Benavidez

I was greeted right away and seated just as fast. Staff was very friendly and very attentive. The food was delicious, good portions, not too filling. The chicken-fried steak and gravy is absolute fire. Most Chain restaurants that serve it, it comes out too dry at times, or their gravy is a little too salty. Penny's is perfect. Will definitely return.

Richard Chacon

3 years ago

Penny’s is an old school diner that has gone through a renovation. Not only the outside building but total renovation inside as well. I’ve been to Penny’s plenty of times and had an ok breakfast. They were always understaffed, busy, and gave me brown eggs. Eggs should never be brown. New cooks, new menu, new seed era make for an excellent meal at an old school diner. Putting Penny’s back in my list

Isaura Amezcua

7 months ago

Visited Penny's for breakfast for a family of 5. We went around 9am and it was really busy, we had to wait about 20 min to get seated. Once seated the service was great. Staff was friendly and attentive. We tried the vegetarian and denver omelets, blueberry waffle, chilaquiles, and cafe de Olla. Everything was well seasoned and cooked. Overall great experience and would come back.

Location

Contact Information

Hours of Operation

Friday 7 AM–2 PM
Monday 7 AM–2 PM
Saturday 7 AM–2 PM
Sunday 7 AM–2 PM
Thursday 7 AM–2 PM
Tuesday 7 AM–2 PM
Wednesday 7 AM–2 PM

Price Range

$10–20