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Mr Pollo - Steakhouse in West Covina, California

Mr Pollo

4.4 (1069 reviews)

500 N Azusa Ave, West Covina, CA 91791

Peruvian restaurant
Delivery Restaurant

About Mr Pollo - steak house in West Covina, California

Counter-serve joint for rotisserie chicken, lomo saltado (beef stir-fry) & other Peruvian plates.

Customer Review Summary

Reviews for Mr. Pollo highlight a mix of experiences. Some customers have had negative experiences, mentioning dry chicken and a decline in taste compared to previous visits. Long wait times and cramped seating are common complaints, although the staff is noted to be friendly and helpful. On the positive side, many reviews praise the flavorful rotisserie chicken, large portions, and consistency of the food. The restaurant is described as a hidden gem, attracting regulars who appreciate the authentic Peruvian options, especially the Lomo, Chaufa, and Tallarin Verde. The atmosphere can be challenging due to the small space and busy lunch rushes, but many consider the food worth it. Overall, it seems that while there are issues with service and seating, the quality of the food keeps customers returning.

Key Features

Service options

  • Takeout
  • Dine-in

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Offerings

  • Comfort food
  • Healthy options
  • Quick bite
  • Small plates

Dining options

  • Lunch
  • Dinner
  • Dessert
  • Seating

Atmosphere

  • Casual
  • Cozy
  • Trendy

Crowd

  • College students
  • Tourists

Planning

  • Usually a wait

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

4.4 out of 5
5
736
4
172
3
60
2
32
1
69
Based on 1069 reviews

Omar Ubillus

1 month ago

Today I order chaufa de pollo, bad choice, very bad taste, dry/old pieces of chicken. I won't recommend to come to this place, taste used to be better, but not anymore looks like is not the same chef... sorry but just my personal opinion/experience...

John L

The food is good great taste. Atmosphere really sucks though it's extremely hard to get a table & if u do u got people waiting standing around u as u eat. Service is slow but staff tries to make up for it being really nice. Food most def keeps me going back tho.

Tawny V

1 year ago

Love his hidden gem! Been coming here for about a decade, it’s been a while since I’ve been back, glad to see they made it through the pandemic. They get quite busy during weekday lunch rush and even on the weekends. It’s a very small restaurant so, order in advance or expect a wait and hopefully you get a table but the food have always been consistent thats why we love coming here. The only difference I noticed was the lack of salsas, we use to be able to bring the bottle to the table but now I believe they limit to 2 salsa’s per order. Our Favorite things to order Lomo Chaufa Rotisserie Chicken

CG Cruz

7 years ago

Good place to grab some fast Peruvian food. The rotisserie chicken is good and flavorful. Fries are good. The place is nice and neat. It can get packed, and sitting is first come. Parking as well can sometime become a hassle. It gets packed during lunch time as well. But the food is good, the ambiance as well. Great customer service, very helpful staff. Stop by and try some good Peruvian food.

Ashley Guzman

9 months ago

This place was amazing! The food quality and serving is worth what you’re paying for. The food came in sizzling hot which I love, usually restaurants let the food sit for a while until they bring it to the table. Definitely recommend!

Demi Vis

1 year ago

Delicious food, large portions, friendly staff. Eating in is possible but can be kind of tight, with the large portions and tight inside, I'll probably get takeout next time but the food was very good and the sauces are all amazing (though the red one is very hot!)

Cristine Pantaleon

2 years ago

Chickens on spits roasting in a fire pit. Smells heavenly. Whole chicken meal with two large sides amounted to about $30+ with tax. The chicken was juicy and quite flavorful, I didn’t even need the sauces. You can choose from three: spicy green sauce, ‘Asian flavored sauce,” and Chimichuri. For the whole chicken meal you get 6 little containers, thus I chose two of each. For the two large sides, I got beans and french fries. Beans were good, fries were lightly salted, just how I like them. The fries came out piping hot but soggy. I prefer them crispy. I enjoyed the spicy sauce the most on my fries. The best part of the meal was the dessert which I scarfed down while waiting for my order. The alfajor was a lightly sweetened, crumbly cookie filled with ooey-gooey dulce de leche. I want to come back to taste the lomo saltado.

Marichelle Chung

4 years ago

This is a wonderful place for Peruvian food. Their rotisserie chicken is delicious; even moreso when you add their yummy green spicy sauce! The rice is seasoned well and pairs nicely with their meats. Their Lomo Saltado is on point. But my absolute favorite there is the Tallarin Verde. It's normally served with chicken, but I love mine with the steak!!

Location

Contact Information

Hours of Operation

Friday 11 AM–9 PM
Monday Closed
Saturday 11 AM–9 PM
Sunday 11 AM–8 PM
Thursday 11 AM–9 PM
Tuesday 11 AM–9 PM
Wednesday 11 AM–9 PM

Price Range

$10–20