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Herbie's Cuisine - Steakhouse in West Covina, California

Herbie's Cuisine

4.2 (85 reviews)

468 E Arrow Hwy, Covina, CA 91722

Filipino restaurant

About Herbie's Cuisine - steak house in West Covina, California

Customer Review Summary

The reviews for Herbie's Cuisine are mixed, highlighting both positive and negative experiences. Some diners enjoyed dishes like sinigang, dinuguan, and lechon, praising the flavors and quality of the food. There were pleasant remarks about the friendly staff and improved service, although some customers noted ongoing challenges with English descriptions of ingredients. However, several customers reported issues with food freshness, leading to concerns about food safety, including symptoms of food poisoning. Delivery service received significant criticism, with complaints about unprofessional handling and poor customer service during busy periods, particularly around holidays. Overall, while many appreciated the food and atmosphere, some expressed disappointment with consistency and service quality.

Key Features

Service options

  • No-contact delivery
  • Delivery
  • Takeout
  • Dine-in

Highlights

  • Live music

Popular for

  • Breakfast
  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Coffee
  • Comfort food
  • Quick bite
  • Small plates

Dining options

  • Breakfast
  • Brunch
  • Lunch
  • Dinner
  • Catering
  • Dessert
  • Seating

Amenities

  • Restroom

Atmosphere

  • Casual

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

4.2 out of 5
5
49
4
22
3
3
2
3
1
8
Based on 85 reviews

Hay Silva

Was so excited after trying their sinigang and dinuguan. But not even 24 hrs later, I got food poisoning symptoms. It was good, but was probably old and just reheated. Sorry.

David Cho

4 years ago

Update 3/30/22 Been a while since my last visit and hoped they kept up the service and quality of food. Thankfully they have. Some new faces again, but friendly and helpful. Still some issues with explaining ingredients in English, but effort is all I ask for. Lechon was still amazing and they didn’t forget the sauce this time! My second item for my combo was a bit of a challenge again. I tried a soup/stew type dish which was mainly “beef” and beef parts, like tripe and intestines. Sounded good, so I went for it and it was tasty, but also found it had liver also. If you don’t like the taste of liver, pass this dish, but if you like “rare parts of a cow” this is the dish for you. I enjoyed it, but liver flavor was strong and a surprise that I wasn’t expecting so took a second to get acclimated. Rice was really cooked well and paired well with the food. Free soup was again one of the highlights. Will be back again. ——— Food is still pretty good and the service has thankfully gotten better, but still needs a little more work. English no longer the issue, but trying to translate the ingredients of the food into English was a stretch but not too bad. Number of dishes to choose from was limited, probably due to Covid so not an issue but that was why i wanted to know what the options were. Normally i just order lechon and a goat dish. Today i ordered the two item combo with beef steak, lechon (crispy pork), rice and free soup. The lechon and soup were spectacular. The beefsteak really good and rice was rice. The issue? No sauce for the lechon. Totally disappointed when I got home. I still ate the food, but really missed the lechon sauce. I’ll go back for the soup and lechon but will make sure to ask for the sauce before I leave.

Bryan Feliciano

10 months ago

Good food, friendly staff. Good prices also must try.

y Y

Melissa explained in details of what's in each dishes! Best hole in the wall! I ended up getting the 3 dishes combo with lechon, mee hon and fried salty fish with bones. Super tasty!

Tutuman Xtreme

Please do not order any delivery from this place! Staff is very unprofessional in handling food delivery orders!! 😡😡😡 I placed an order ahead of time last night for delivery from doordash and I got a vmail this morning with a rude comment from a lady stating “to just cancel my order because they are too busy with their catering orders.” I called them to reconsider because the order was placed and I even have to pay doordash a tip. Seemingly, while the lady was talking, I hear background voices stating none of my orders can be accomodated because they allocated it all to their catering orders. Just because it is Thanksgiving Day, they gave more preference to customers who placed larger food orders. I am a customer too! Not any different from this other customers! I do not recommend this place at all! Ever! Your good reputation does not precede what other reviewers say good about you on this page because they are all a lie. Your quality of service is purely unacceptable and your customer service is really bad!!!

John Sullivan

Place has great food and I don't have to go to West Covina to get Filipino food.

Ricewinner

I don't have to drive far for some good ol' Filipino food🍛😀😍 but lately, the food lacks quality and freshness. The squid taste like it's from a can...and please, stop putting too much salt. It's getting really sad.

Tony Y.

6 years ago

Even they just recently opened they seems already giving up care on their foods.

Location

Contact Information

Hours of Operation

Friday 9 AM–7 PM
Monday 9 AM–7 PM
Saturday 8 AM–3 PM
Sunday 8 AM–3 PM
Thursday 9 AM–7 PM
Tuesday 9 AM–7 PM
Wednesday 9 AM–7 PM

Price Range

$10–20