
Hacienda Diaz Restaurant
1335 S Azusa Ave, West Covina, CA 91791
About Hacienda Diaz Restaurant - steak house in West Covina, California
Customer Review Summary
Reviews for Hacienda Diaz Restaurant are mixed, with significant negative and positive feedback. Negative comments highlight issues such as terrible pozole that tasted old, poor service including unresponsive staff, and instances of food poisoning. Several reviewers mentioned receiving old or unappetizing food, with specific complaints about the breakfast burrito causing illness and subpar salsa. On the positive side, some diners praised the fantastic quality and taste of the food, noting unique flavors and fresh ingredients, especially in the breakfast offerings. Service experiences varied, with some enjoying attentive staff while others found the service lacking, citing slow response times and inadequate attention. Overall, while some diners express a desire to return, concerns about food safety and consistency in service significantly impact the restaurant's reputation.
Key Features
Service options
- Outdoor seating
- Delivery
- Takeout
- Dine-in
Highlights
- Fast service
- Great coffee
Popular for
- Breakfast
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Cocktails
- Coffee
- Comfort food
- Food
- Quick bite
- Small plates
Dining options
- Breakfast
- Brunch
- Lunch
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Restroom
Atmosphere
- Casual
- Cozy
Crowd
- Groups
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Customer Reviews
Rating Distribution
Adreena Rochall
I usually don’t write reviews but this place had to be the worst pozole I ever ate 😭 it was old and tasted like it’s been sitting around. Poor service they gave us absolutely no lemon or fixings for it. I will never come back to this restaurant. Just gross
C. Gurganus
Vegetarian twist on the otherwise chorizo Queso Fundido hit the mark whereas the Chilaquiles En Mole was too sweet for what was going on. Also specify clearly if you want eggs over medium bc we asked twice and served over easy. It’s ok, everything was still delicious. Attention to detail in every other regard is 5 star. I appreciate this mostly in the smoky beans and custom sauces, so unique! Can’t wait to eat here again and try mushrooms in the veggie Fundido next time!
Nikki L
When we called to place an order the first time, they hung up on us. Gave me old green salsa. It was completely black with a hint of green. I did not eat it. The breakfast burrito was old and gave my husband the runs. Will never go here again. They charge $3.99 for a little container of pico de gallo.
HUGO AYALA
The food at this place is absolutely fantastic, the quality and taste are impeccable. From the first bite, you can tell how much thought and dedication goes into preparing each dish. The range of flavors I experienced there was truly remarkable. The captivating essence of each dish not only delighted my taste buds but also left an indelible memory.
C Dorantes
Amazing Breakfast, delicious food and very authentic. The staff made this first experience exceptional, the service was one of the best. I'd definitely return and most of all recommend for all to try when and if in the area. Thank you so much for the hospitality to all the staff, who as they walked in made it a point to all greet and say Good Morning but most importantly Sylvia our waiter.
Jose Bahena
The lady didn't come out, not even once, to offer if we wanted more coffee or refills. We had to ask the lady at the door for salsa and lime, we asked her for napkins, and we only had one each. Finally, when the waitress came out to take someone else's order, i asked her for more coffee, two desserts, and another orange juice. Bad service, im not going back. especially when my bill was about $130
Yolanda Lopez-Silva
I have lived in the city for many years and driven by countless times until now. Oh boy! I had been missing out! I had the Desayuno de Casa ( house breakfast) it was scrumptious! Every thing tasted so fresh the veggies in the dish were cooked with still a little crunch to it. Oh and let me not forget about the handmade tortillas that made the meal just that much better. I also did have a cup of cafè de Olla and it was prefect drink to go along with the breakfast. At this visit the pozole, chilaquiles and kids cheese enchilada plate was ordered. Everyone was very satisfied with their meals. If you drive by this place often and wondered about it... STOP by and get some food. I definitely recommend this place! I and my friends enjoyed the food too much to take photos.
Kate Henderson (KH4UwithLove)
Terrible service. DO NOT EAT HERE. I got food poisoning. And apparently that's a thing at this restaurant? Where's the food and health department. We really need to report this restaurant. 🤢 Im sure they got friends and family writing good reviews because it was terrible all around
Location
Contact Information
Hours of Operation
Price Range
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