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El Pollo Loco - Steakhouse in West Covina, California

El Pollo Loco

3.9 (788 reviews)

451 S Vincent Ave, West Covina, CA 91790

Mexican restaurant
Caterer
Chicken restaurant
Fast food restaurant

About El Pollo Loco - steak house in West Covina, California

Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.

Customer Review Summary

El Pollo Loco is praised for being a great place for family meals, offering delicious food at a reasonable price. Many reviewers highlighted the big, juicy chicken and perfect sides, with friendly service being a strong point, particularly mentioning a staff member named Evelyn. However, there were significant complaints about food safety, as one customer reported getting sick after eating taco salad and quesadilla. Another reviewer enjoyed the Double Shrimp Tostada, praising the seasoning and freshness, though they found ordering shrimp at a chicken place unusual. Service issues arose, with some customers experiencing closed drive-thrus and locked doors, along with unprofessional staff behavior. Additionally, there were reports of dry, overcooked chicken and poor service due to understaffing, leading to long wait times and frustration with ordering systems. Overall, while some locations deliver good food and service, others struggle with quality and staff communication.

Key Features

Service options

  • Curbside pickup
  • No-contact delivery
  • Delivery
  • Drive-through
  • Onsite services
  • Takeout
  • Dine-in

Highlights

  • Fast service

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Comfort food
  • Food
  • Healthy options
  • Late-night food
  • Quick bite
  • Small plates
  • Vegetarian options

Dining options

  • Lunch
  • Dinner
  • Catering
  • Counter service
  • Dessert
  • Seating

Amenities

  • Restroom
  • Wi-Fi

Atmosphere

  • Casual

Crowd

  • Family-friendly
  • Groups
  • Tourists

Payments

  • Checks
  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Pets

  • Dogs allowed outside

Customer Reviews

Rating Distribution

3.9 out of 5
5
375
4
183
3
87
2
43
1
100
Based on 788 reviews

Felix Ventures Foundation

2 years ago

Best place to stop by and have a birthday dinner after bowling at Bowleros. 1 family deal from the app and 2 large family meals worked perfect and we still came in at half of the cost of a bowling birthday package. Great food and all the staff was accommodating, especially Evelyn.

Linda Lockwood

4 years ago

Big...juicy pieces of chicken with a 5☆ taste. Sides were perfect. Drinks mix is just right! Service with a smile gives it a top 10 rating of Best Fast Food Restaurant on my list!♡

Inez Munoz

I love getting the taco salad. Usually, it's amazing. Yesterday I went and got me a taco salad and the taco quesidilla for my son. We seemed to enjoy the items. However, both have been up since 1 am getting sick. It was the last thing we both ate, my boyfriend got a burger elsewhere. Me and my son are the only ones who can hold food down. It's so sad that we won't be coming back.

Lucky Irish Mike

I had the Double Shrimp Tostada. Came with shredded lettuce, pico de gallo, rice and beans, and choice of dressing all inside a tostada shell. Shrimp was seasoned PERFECTLY and not 'rubbery'(?) like it was under a heat lamp all day. At first, I thought ordering shrimp at a "chicken place" seemed kinda strange, but now I know that I have found a new favorite! Awesome lunch!

Joseph Tash

3 years ago

The chicken has a unique flavor that enhances the taste of the tostada. The slices of avocado and the fresh vegetables are a great deal for the money spent. The street taco also had an enhanced flavor from the chicken👍🏼👍🏼😎!

Aly Barasch

3 years ago

I come here all the time despite many messed up orders and the stinginess with the salsa. Today I came here for a quick meal before I have to go into work only to see that the drive thru was closed. Totally fine! I parked my car to go inside only to be met with a locked door and an employee blankly staring at me. A lady standing outside told me they refused to communicate with her and shook their finger “NO” at her when she gestured if she could come inside. Why not put up a sign outside saying you’re closed for the day?!!! Super unprofessional!

Linda Ramey

Went to EPL West Covina(restaurant #3742) last Thursday. Chicken was dry and black/burned on the bottom. I got breast and wing. Breast was only slightly larger than wing. Counter person was almost mechanical, no smile, no thank you. Kept interrupting while I was trying to order. They didn't seem to care that chicken was grossly overcooked. I live in a different city and the EPL by my home is always wonderful, chicken cooked perfectly and staff are friendly.

Andrea Gutierrez

Food was okay, service was horrible. They are super understaffed and stressed, and won't even come to the register anymore because they have those touch screen monitors to order. Those are not convenient for everyone. The day I went there was many people before me that were complaining of being there for over an hr waiting for their food. Happy I didn't wait that long. Most likely not returning to this pollo loco. We'll find another one from now on.

Location

Contact Information

Hours of Operation

Friday 9:30 AM–11 PM
Monday 9:30 AM–11 PM
Saturday 9:30 AM–11 PM
Sunday 9:30 AM–11 PM
Thursday 9:30 AM–11 PM
Tuesday 9:30 AM–11 PM
Wednesday 9:30 AM–11 PM

Price Range

$10–20