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Charleys Cheesesteaks - Steakhouse in West Covina, California

Charleys Cheesesteaks

4.0 (78 reviews)

807 Plaza Dr, West Covina, CA 91790

Sandwich shop

About Charleys Cheesesteaks - steak house in West Covina, California

Counter-service chain offering a range of Philly-style cheesesteaks, loaded fries & lemonades.

Customer Review Summary

Charleys Cheesesteaks has received mixed reviews from customers. Some diners enjoy the sandwiches and the welcoming service, praising employees like Eric for addressing order issues and providing excellent customer service. Others have experienced poor service, including cold fries and rude behavior from staff, particularly a manager who displayed a negative attitude. Despite these complaints, many customers express a strong desire to return due to the quality of the food and the helpfulness of some employees. Overall, while there are standout service experiences, consistency in staff demeanor and food temperature has been an issue for some patrons.

Key Features

From the business

  • Identifies as Asian-owned

Service options

  • Delivery
  • Onsite services
  • Takeout
  • Dine-in

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Comfort food
  • Late-night food
  • Quick bite
  • Vegetarian options

Dining options

  • Lunch
  • Dinner
  • Catering
  • Counter service
  • Dessert
  • Seating

Amenities

  • Restroom
  • Wi-Fi

Atmosphere

  • Casual

Crowd

  • Family-friendly
  • Groups
  • LGBTQ+ friendly
  • Transgender safespace

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Pets

  • Dogs allowed

Customer Reviews

Rating Distribution

4.0 out of 5
5
44
4
11
3
11
2
1
1
11
Based on 78 reviews

Armelynda Negrete

2 years ago

Well, I eat here at least 2 times per week. I really like the sandwiches. Today I ordered the small chicken with fries and I got a lemonade. When I got the box i.asked for the fries. The associate said they are there. When I sat to eat she placed the sandwich with the paper on top of the fries. When I took it off ot wasn't the usual serving. There were only a few and they were cold. Like they were leftover. I usually have leftovers. Not today. Very bad service. They were more concerned about talking. No one was in line. Next time be nice to the people who support small businesses that provide you with your paycheck. Sad to say I'll never go back.

Andrea Rhodeman

I want to take this time to send a commendation to Eric at this particular Charlie's. There was a bit of a mess up with my order, which he took full responsibility for, was very apologetic, and he went over and beyond to rectify the situation. He clearly values his position and the Charlie's brand. Thank you Eric! I truly felt valued as a customer and will definitely be back. Plus, the food was great and both of the guys' customer service were very pleasant and welcoming. I was greeted with a smile and willingness to provide excellent service. Thanks again!

Pollo Borracho

5 years ago

I love their pizza cheese steak sandwich. This place is awesome, and totally recommend it. [Edit] To those that say this place doesn't exist.... it's in the food court of the mall ya goobers. Not everything has to be drive-thru.

Henry Lee

This place was amazing to eat at this morning. The girl at the register was extremely nice and helped me out o because of my dietary restrictions I had and the sandwich was so good I chose the steak sandwich with fries and it was good. Definitely coming back :)

Alyssa Gutierrez

This was my first time going and trying the food. There was 3 employees, a man cooking the food and 2 girls. The 1 at the cashier her name is Cristina, you can barley hear anything she’s saying, she needs to speak up louder. The other girl who was in the kitchen helping, was VERY RUDE and had an attitude and was rolling her eyes! She was slamming the food on the counter as well, when my number was called I had asked to verify what number was it that called and when she answered me she says yeah and rolls her eyes at me and slams the fries on the counter. Totally uncalled for and not necessary! When I went back to ask to speak with the manager, turns out the one who had the attitude and rolling eyes was manager!! Makes the situation even worse since she’s the manager and she know better. When she came up to me she knew what I was going to say and tell her and she started apologizing for the way she slammed the food and didn’t mean to give attitude. She claims they’re busy and she’s just trying to hurry up!! There was nobody there when I got there? It was myself and my boyfriend and another lady that showed up after me. Either way it’s still no excuse and unacceptable! I hope corporate sees this or someone that’s higher up because they for sure need to do better with hiring the right people!! First and last time I go there!

Franky

2 months ago

Would recommend!

Edith Cruz

I love coming to eat here and the workers always explain any questions or issues I have with the menu. Today the young lady and gentleman even helped me double pack this large order I had to go. I will for sure be coming back.

Julio Hernandez

2 years ago

Since I used to live here in #California I have always like this place and since we don't have in #Arkansas we're we live in now. I had to have this place

Location

Contact Information

Hours of Operation

Friday 11 AM–8 PM
Monday 11 AM–8 PM
Saturday 11 AM–8 PM
Sunday 11 AM–7 PM
Thursday 11 AM–8 PM
Tuesday 11 AM–8 PM
Wednesday 11 AM–8 PM

Price Range

$10–20