
BJ's Restaurant & Brewhouse
2917 E Eastland Center Dr, West Covina, CA 91791
About BJ's Restaurant & Brewhouse - steak house in West Covina, California
Family-friendly chain outpost pairs familiar pub fare with an extensive list of house brews.
Customer Review Summary
BJ's Restaurant & Brewhouse has received mixed reviews from patrons. Many customers appreciate the lively atmosphere and promotions, especially for families and happy hour. However, there are complaints about inconsistent food quality, including cold and greasy dishes, burnt items, and poorly executed takeout. Service experiences vary; while some servers are noted for their attentiveness, others appear disorganized and unhelpful, leading to frustrating dining experiences. Overall, while some patrons enjoy the food and service, others have had negative experiences that detract from their willingness to return.
Key Features
Service options
- Outdoor seating
- Curbside pickup
- No-contact delivery
- Delivery
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Great dessert
- Great wine list
- Sports
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Cocktails
- Coffee
- Comfort food
- Happy hour drinks
- Happy hour food
- Hard liquor
- Healthy options
- Late-night food
- Small plates
- Vegetarian options
- Wine
Dining options
- Brunch
- Lunch
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Bar onsite
- Restroom
Atmosphere
- Casual
- Cozy
- Trendy
Crowd
- College students
- Family-friendly
- Groups
- Tourists
Planning
- Dinner reservations recommended
- Accepts reservations
- Usually a wait
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Customer Reviews
Rating Distribution
Edward Zhang
My daughter got a coupon for a free kids meal from school so we bring her for dinner. 2nd time here, always busy. Waited for about half an hour before get seated. They have promotions for gift cards before end of the year. You also can get VIP cards and free beer cups for limited time. The food is great, especially with the house made sources! We also like the atmosphere. Good place for getting together!
Jak Lyn
Our table is party of two. Foods were cold & greasy, dirty serving plates piled up at our table like buffet style, and ALL were taken away ONCE at the end, right before we asked for a check. Our server was switched back & forward in between. After the 1st ordered item, pizza was brought out, and he came back to drop off our check and processed our payment. The 'take over', she didn't to tell us her name, passed by a few times, with a quick question, "Is everything ok?" As she walked through between tables, but not seeing a pile of dirty plates on our table until the end, when we asked her to bring a check. About BJ's Happy Hour item, we ordered only one item, Chip & Salsa/guacamole, which is served last after the pizza, calamari, and together with the wings. Guacamole tasted old, and our 1st server told us it's made to order. That's why it was delayed 😀 After we order our beers, we talked about the Happy Hour Margarita with each other and our 1st server overheard us, told us off, 'I can only get you 1 drink at a time', even though, we didn't even order it 😀 We had a bad dining experience and cold food, but we did leave 17.7% tip by thinking our servers had a bad day, maybe restaurant had a short staffs day and we decided not to come back anytime soon.
Sonia Childs
If I could give zero stars for the food I would only on this one occasion. I have eaten there many times and really enjoyed the service and the quality of food. However, the waiter thought it was ok to serve burnt fish on a plate with what appears to be eaten fries. Then tells me we are waiting on more fries. The picture shows what was served which looks like someone already ate before they decided to give it to me.
Ronald Stone
We used to go to this location but haven’t been in several years due to a location opening closer to our house. We were in the neighborhood and decided to stop for happy hour. The bar was full and we were offered a table. When I tried to confirm that we could enjoy happy hour from a regular table since there were no seats in the bar, the hostess said we could not due to the bar and restaurant use different “systems”. When I informed her that we have never had this be an issue at several other BJ’s, she just apologized and let us walk out. So I am typing this while enjoying a margarita at their competitor, and will not visit this location, and will tell my friends and family about this experience.
Selena Macias
I’ve ate here and never had an issue so it’s unfortunate to have to come back and leave this review, but the take out was horrible. This is supposedly fettuccini Alfredo with chicken. But there no sauce in sight and the chicken tasted like it was refrigerated. It was also super dry. 50% of the food ordered was thrown in the trash. I hope they can evaluate the food sent for take out in the future as this is unacceptable especially when about $170 was spent and only half was eatable.
Demonica Luna
Went into BJ’s for Happy Hour. The food was great and so was the service. The food came out fast, even though it was a busy late night. Our server Stevie G, deserves a special mention for their incredible service. Stevie was attentive, courteous and knowledgeable about the menu. He offered great recommendations to my uncle, who had never been to a BJ’s restaurant before. Stevie also made sure our designated drivers had plenty of water, which was very appreciated. Will definitely be coming back.
Wayne Cheng
Very crowded over the weekend. We arrived at around 5:30pm, and was told that the wait time is about 50-55 mins. Luckily, we found a table at the bar area. The 32.95 prime rib set is worth the money 5/27/2024 update: came back again for the prime rib dinner. Dry rub wings taste great, and the service is superb. The only disappointment is that we asked our prime ribs to be medium, but they were well done when served.
Linda SGJ
We've been to BJ's a few times. We definitely recommend it! The service was phenomenal! Ariana C. Really took the time to advice us on the menu options. I wish I would've taken the pics of all the meal but I guess we were really hungry. 😁 we highly recommend this location! All their servers are friendly and helpful. 😃
Location
Contact Information
Hours of Operation
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