
Red Lobster
27524 The Old Rd, Valencia, CA 91355
About Red Lobster - steak house in Santa Clarita, California
Lively chain restaurant serving American seafood standards amid New England-themed decor.
Customer Review Summary
Red Lobster receives a mix of positive and negative reviews. Many guests praise the excellent service, particularly highlighting servers like Kimberly and Erwin, as well as the manager Matthew, for their attentiveness and friendliness. Food quality is frequently mentioned as delicious, with specific favorites being fried calamari, lobster dishes, and the famous cheddar biscuits. Some diners enjoyed special meals for celebrations, noting quick service and satisfied appetites. There were complaints about slow drink service and lapses in attention during busy times, leading to dissatisfaction for a few customers. Overall, while there are instances of inconsistent service, recent experiences indicate an improvement in customer service and food quality compared to past visits. The atmosphere and decor are generally well-received, though some guests reported issues with their orders. The high prices were also noted as a downside by some reviewers.
Key Features
Service options
- Outdoor seating
- Curbside pickup
- Delivery
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Great wine list
- Sports
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Cocktails
- Coffee
- Comfort food
- Happy hour drinks
- Happy hour food
- Hard liquor
- Healthy options
- Small plates
- Vegetarian options
- Wine
Dining options
- Lunch
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Bar onsite
- Restroom
Atmosphere
- Casual
- Cozy
- Trendy
Crowd
- Family-friendly
- Groups
- Tourists
Planning
- Accepts reservations
- Usually a wait
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Pets
- Dogs allowed outside
Customer Reviews
Rating Distribution
Kim Casillas
My husband and I went in for lunch, we had amazing service by Kimberly. Food was delicious, restaurant vibes were great. Manager Matthew took the time to chat with us. We will definitely be back! Thank you !
James Agnew
Went to eat for lunch had the fried calamari, bacon, macaroni, and cheese, stuffed mushrooms, bacon, scallops and the Monday special everything was super good! 🔥🔥🔥🔥🔥🔥
Ken Barlow
Had a great meal at Red Lobster for my Mother in Laws Birthday. Had 8 people in our group, we were greeted and seated quickly. We ordered appetizers, meals and drinks in the first round. Server was prompt with the appetizers and those legendary cheddar biscuits. He was quick with refills and kept the biscuits coming! Meals were all hot and quick after the app’s were gone. Overall had a great time and wonderful meal that everyone enjoyed. Service was quick and friendly throughout. Will definitely return.
Walter “BigDaddyWalt” Deleon
We arrived and were a party of 8. It was slow when we went for lunch from Six Flags. We ordered drinks and food. But for some reason drinks came out slow and waitress apologized for it. But once things started to come out it was smooth. Food and drinks were delicious. Will definitely go back
Steve C 032
Spoke too soon. I should have known it was too good to be true. I came here approximately 15 min ago. I was seated right away and that was it. Zero acknowledgment, zero service. I should have known better than to trust this place following one good experience. I take it management was here on the weekday I last dined here. I guess we are permanently marking this off our list. Something has changed at this location since we last dined here a year ago. We were here a few days ago. The service was excellent; big change from a year ago. Due to shoddy service and quality last year, we stopped going to this location. It's great to see superior customer service has returned.
Maggie Kean
I’ve been craving lobster, so when I visited my parents in California, my only restaurant request was Red Lobster. Our server was amazing, so friendly and attentive. Food was served fast and was delicious. The lobster tail duo meal was delicious, I loved both ways it was good! Lobster was tender and not overdone. My parents shared the ultimate feast and were so full afterwards! Definitely worth it if you want a little bit of everything. Highlight of the meal was the lobster dip! I could eat that by the bucketful. Very creamy, lots of flavour and a decent amount of lobster chunks in it. Their seasonal cocktail, blue dream sangria was light and refreshing. The perfect drink if you like sweet and fruity things like me. All in all, a great experience and satisfied my lobster craving 😁
chris G
I haven’t been to Red Lobster in, I don’t know how many years but I was in the neighborhood and was craving lobster tail. I always remembered they were very fresh and cooked well. Erwin the bartender was great, with his suggestions as well as giving excellent service, even when you walk in the manager was there to greet you. The food did not disappoint me, it was delicious. Huge portions as always but one can take a home the rest. Even though it’s chain restaurant, they still do cook excellent lobster, I never had the crab legs but I remember those were excellent too. 😋
Caro Barrios
Loved the decor. I thought that maybe they would sell lobster roll or sandwich but they do not. I had the surf and turf that came with Lobster and meat and it was good. My sides were coleslaw and broccoli, unfortunately the coleslaw did not come with the order but when I had finished (no apologies from the waiter). I ordered 2 cocktails and they were both good (the first was a mix of pina colada and margarita called casa colada ($10)the second ($15.99)was a grand patron margarita). The server was not particularly nice or maybe having a bad day. It is incredible how service affects your experience in a restaurant. The food in general was good. The service so so The decir nice The check kind of pricey.
Location
Contact Information
Hours of Operation
Price Range
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