Black Angus Steakhouse

This is my first visit to Black Angus Steak house in Blossom Hill road, San Jose, CA and that too on Valentine’s day. The dinner reservation was at 8:15 pm. When I checked in at the restaurant, it was 8:05 pm. The front desk informed me that they were at least 30 minutes behind, on their schedule and asked to wait till my name was called. There were quite a few folks waiting to be seated. I was very surprised that an established food chain such as Black Angus failed to seat their customers on a special occasion on time per the reservation time. The front desk staff were doing their best to seat people as fast as they could. A very poor planning by the management of the establishment. My name was finally called at 8:50 pm, a whopping 40 minutes after my reservation time. We ordered the “Campfire Feast” which comes with a choice of one starter, two entrees with four sides and a dessert. We ordered steak fries for starters, New York strip and grilled salmon for entree with wedge salad, garden salad, potato Au gratin and fresh broccoli for sides. Lastly cheese cake for dessert. For drinks, Bloody Mary and margarita were ordered. Heather, who waited on us, was pleasant and friendly. The complimentary bread was tasty and soft with a side of butter and so was the starter, steak fries. By the time we received our entrees, it was almost 9:45 pm. The wedge salad was smothered with a very salty dressing and the garden salad had too much of dressing though I requested the dressing on the side. The New York strip was very tasty but the grilled salmon was under seasoned and a little on the dry side. Since it was too late, we had the dessert to go. The ambience and the decor were appealing. Overall, it was not a memorable experience for a first visit. Would the experience have been better, had it not been for the special occasion? I am not sure. For sure, at least the food should have been better to compensate for the delay and the money spent but left a bad taste in my mouth. I would not consider going back to Black Angus again.

This is my first visit to Black Angus Steak house in Blossom Hill road, San Jose, CA and that too on Valentine’s day. The dinner reservation was at 8:15 pm. When I checked in at the restaurant, it was 8:05 pm. The front desk informed me that they were at least 30 minutes behind, on their schedule and asked to wait till my name was called. There were quite a few folks waiting to be seated. I was very surprised that an established food chain such as Black Angus failed to seat their customers on a special occasion on time per the reservation time. The front desk staff were doing their best to seat people as fast as they could. A very poor planning by the management of the establishment. My name was finally called at 8:50 pm, a whopping 40 minutes after my reservation time. We ordered the “Campfire Feast” which comes with a choice of one starter, two entrees with four sides and a dessert. We ordered steak fries for starters, New York strip and grilled salmon for entree with wedge salad, garden salad, potato Au gratin and fresh broccoli for sides. Lastly cheese cake for dessert. For drinks, Bloody Mary and margarita were ordered. Heather, who waited on us, was pleasant and friendly. The complimentary bread was tasty and soft with a side of butter and so was the starter, steak fries. By the time we received our entrees, it was almost 9:45 pm. The wedge salad was smothered with a very salty dressing and the garden salad had too much of dressing though I requested the dressing on the side. The New York strip was very tasty but the grilled salmon was under seasoned and a little on the dry side. Since it was too late, we had the dessert to go. The ambience and the decor were appealing. Overall, it was not a memorable experience for a first visit. Would the experience have been better, had it not been for the special occasion? I am not sure. For sure, at least the food should have been better to compensate for the delay and the money spent but left a bad taste in my mouth. I would not consider going back to Black Angus again.

So this is shrimp on a bed of rice! Really Manager said that's what you get it's not suppose to be a meal. Really this is a bed of rice??? Here's the salad. Really You can be the judge To go orders should look appetizing and this part of our order is far from it. Manager could have fixed the issue with a bit of extra rice and a bit of extra lettuce as it would not break the bank but chose not too. It's about customer service and this is unacceptable especially since yesterday I ordered to go and had no issue with serving. I was going to write a 5 star review for yesterday but yaaaa no, I unfortunately have to write a review about today’s experience instead. Here are the pictures that were sent to me from there and I told my husband leave it as we will give our business to someone else. This is now a customer service issue and you, older female manager on duty today 1/4/24 provided non. Sorry I don't know your name. Here’s the end result and I’ve been more than a team player when you guys have messed up my food order time and time again. Don’t get me wrong, some of the employees and management give excellent customer service but again TODAY I had to give you guys a one star because of what happen over some rice and lettuce.

So this is shrimp on a bed of rice! Really Manager said that's what you get it's not suppose to be a meal. Really this is a bed of rice??? Here's the salad. Really You can be the judge To go orders should look appetizing and this part of our order is far from it. Manager could have fixed the issue with a bit of extra rice and a bit of extra lettuce as it would not break the bank but chose not too. It's about customer service and this is unacceptable especially since yesterday I ordered to go and had no issue with serving. I was going to write a 5 star review for yesterday but yaaaa no, I unfortunately have to write a review about today’s experience instead. Here are the pictures that were sent to me from there and I told my husband leave it as we will give our business to someone else. This is now a customer service issue and you, older female manager on duty today 1/4/24 provided non. Sorry I don't know your name. Here’s the end result and I’ve been more than a team player when you guys have messed up my food order time and time again. Don’t get me wrong, some of the employees and management give excellent customer service but again TODAY I had to give you guys a one star because of what happen over some rice and lettuce.

Overall was a pretty standard steak house experience. With their current promotion it was affordable as well. NY Steak was great while the prime rib was alright.

Overall was a pretty standard steak house experience. With their current promotion it was affordable as well. NY Steak was great while the prime rib was alright.

We were there for the brunch experience. The food was paired with different alcoholic drinks. The drinks and food were delicious. The service was awesome and the overall experience was worth the money. I great date with my husband and something different.

We were there for the brunch experience. The food was paired with different alcoholic drinks. The drinks and food were delicious. The service was awesome and the overall experience was worth the money. I great date with my husband and something different.

Our waiter Cesar and the manager Sadie were awesome. The restaurant is kinda western. The steaks are terrific. Perfect seasoning and cooked to perfection.

Our waiter Cesar and the manager Sadie were awesome. The restaurant is kinda western. The steaks are terrific. Perfect seasoning and cooked to perfection.

It's been a go-to place for our family for special occasions. Foods are awesome, and you can always ask to customize your orders according to your appetite wishes. The molasses breads are always out from the oven before they get into your table.

It's been a go-to place for our family for special occasions. Foods are awesome, and you can always ask to customize your orders according to your appetite wishes. The molasses breads are always out from the oven before they get into your table.

We did the dinner for 2, it was so delicious. The NY steak was cooked perfectly, the baked potato was fresh and fully loaded, served with an appetizer, and 3 choices for dessert. The service was excellent and was serving everyone in the same manner💯%

We did the dinner for 2, it was so delicious. The NY steak was cooked perfectly, the baked potato was fresh and fully loaded, served with an appetizer, and 3 choices for dessert. The service was excellent and was serving everyone in the same manner💯%

I love how spacious and unique the interior design looked. Also, the portions were surprisingly affordable considering the size. I easily filled up on the garlic pepper zucchini, garden salad, and baked potato, but the main courses and starters were all delicious. I totally recommend the baby back ribs. They were so tender and savory 😋 The variety of non-alcoholic beverages were also desirably flavorful. I recommend trying the pineapple-passion seltzer for anyone who's coming here the first time.

I love how spacious and unique the interior design looked. Also, the portions were surprisingly affordable considering the size. I easily filled up on the garlic pepper zucchini, garden salad, and baked potato, but the main courses and starters were all delicious. I totally recommend the baby back ribs. They were so tender and savory 😋 The variety of non-alcoholic beverages were also desirably flavorful. I recommend trying the pineapple-passion seltzer for anyone who's coming here the first time.