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Brass Door - Steakhouse in Hayward, California

Brass Door

4.1 (619 reviews)

2154 San Ramon Valley Blvd, San Ramon, CA 94583

Steak house
American restaurant
Bar
Fine dining restaurant
Sports bar

About Brass Door - steak house in Hayward, California

Enduring upscale eatery offering American steakhouse classics, plus sandwiches, pasta & a full bar.

Customer Review Summary

The Brass Door received mixed reviews from patrons. Many found the food and service great, particularly praising the steak and attentive waitstaff. Guests enjoyed specific dishes like scallops, crab bread, and raviolis, noting the delicious flavors. However, some diners were disappointed with their prime rib orders, claiming they were overcooked or poorly presented. Service inconsistencies were highlighted, with some having excellent experiences while others faced issues, especially with staff demeanor. Atmosphere was mentioned as needing improvement in certain instances, though many appreciated the overall vibe. A few reviewers emphasized value concerns, particularly regarding steak prices. Despite some negative feedback, the restaurant remains a beloved spot for many, recommended for regular visits.

Key Features

Service options

  • Delivery
  • Takeout
  • Dine-in

Highlights

  • Fast service
  • Fireplace
  • Great cocktails
  • Great coffee
  • Great dessert
  • Great wine list
  • Sports

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Cocktails
  • Coffee
  • Comfort food
  • Happy hour drinks
  • Happy hour food
  • Hard liquor
  • Private dining room
  • Wine

Dining options

  • Breakfast
  • Brunch
  • Lunch
  • Dinner
  • Dessert
  • Seating

Amenities

  • Bar onsite
  • Restroom

Atmosphere

  • Casual
  • Cozy
  • Historic

Crowd

  • Groups

Planning

  • Dinner reservations recommended
  • Accepts reservations

Payments

  • Credit cards
  • Debit cards

Children

  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Pets

  • Dogs allowed outside

Customer Reviews

Rating Distribution

4.1 out of 5
5
325
4
152
3
56
2
28
1
58
Based on 619 reviews

Jason Shultz

2 months ago

The food and service was great. Steak was cooked exactly like I asked for. The atmosphere could be a little better though but that was a minor issue.

MatTCB

I ordered my prime rib rare. They brought it medium. I returned it and kindly reminded them that I wanted it rare. They ended up bringing out a rare, mangled, mess of a steak. The shape normally associated with prime rib was not there. It was a total mess. For dessert, I ordered the carrot cake. It was half the size of the cheesecake and chocolate cake slices ordered by the other two people at my table. First and last time I'm going to visit this place!

Caryll Southland

We had a family birthday party in the banquet room. The service was excellent. My scallops were delicious, but my husband said his prime rib was not as good as the last time we were here.

Birdiemom Carol

1 year ago

Oh my goodness what can I say. We haven’t been there in a long time but the food is still delicious!! I started with a White Russian drink. Mixed perfectly 👌. Had the cheesy crab bread. That was something else. Such fresh crab and the sauce they put on it was just yummy 🤤. I had the beef raviolis and it was delicious as well. Hailey was our server and she was just the nicest as can be. Kept checking on us to see if we had needed anything. I really appreciate that kind of service. I think I’ll go back more often. Still sooooooo good 😊!!!

Mari C

11 months ago

$38.00 for a half inch thick ribeye steak? I don't think so. Very disappointed. And you simply cannot prepare a steak medium rare when it's that thin. The burger ordered was better but still disappointed. Zucchini appetizer good. Most upsetting was sharing the information with the waitress and all of a sudden l was a horrible person. Stay with the actual good steak places.

Donald Noel

I’ve been coming to the Brass Door for nearly 50 years. The food is excellent. My Grandson celebrated his 21st birthday tonight & wanted to come to the Brass door. I’ve brought a group of 7-15 people every Thursday night to the Brass Door for over 29 years. The service and food has been exceptional. Tonight the service was terrible. The Matre Di was a Grumpy old man who was terrible. Our normal waitress Meghan was not assigned to us. The service was terrible. My Grandsons 21 st Birthday was not enjoyable. The Brass Door needs to get employee S who represent them well., not grumpy old men. I should note I’m 83 years old & this guy was terrible.

jeremy alexander

7 years ago

Celebrated Mother's Day here for my mom and it was a nice treat. We had a reservation set for 7pm and my husband notice a table to itself and asked if we can have the table for a little more privacy. The host first said that everyone in our party had to be present, but he said, ah! It's okay, table is all yours! I regret not getting our waiters name because he was very friendly as can be. Refilled our waters constantly because we seemed to all be dehydrated. Lol! Very attentive. Was patient with our ordering. He even gave us this delicious bread while waiting for my brother and his girlfriend to join us. I happened to order the special of the day which was a Chicken Romano. It came with a side of penne pasta, but since my pregnancy cravings wanted mashed potatoes, I asked if I can replace the pasta with the mashed potatoes and gravy. He did not hesitate to say yes. When I got my order, I am not sure, but I think it was the wrong dish. It sorta looked like a chicken piccata to me. I failed to say anything because I really loved it. It was so tasty. My mom, brother, and brothers girlfriend had the prime rib, medium rare, but the prime rib they had ended up being medium well. My dad had a rare prime rib, which he enjoyed because it was rare. My husband got the rib eye, medium well, but it happened to be well done. This is why -1 star. This place is great for seniors because they have a nice senior menu. My dad made me ask if they take AARP discounts which was so embarrassing. Even though the food we ordered were slightly off, we all had a great time and enjoyed our food! I even announced that my husband and I are expecting our first child!!

Drew Hinkson

2 years ago

The brass door is an excellent local spot. The bar, food and crowd are amazing. My favorite things are the broiled prawns, French onion soup, halibut or the fish special, Cesar salad and prime rib. This is a regular spot for many people so the best option is to grab a spot at the bar. The drinks are classic, I usually stick to dirty vodka martinis that are strong and delicious, Martin is an excellent bartender. Not too many beers on tap but they carry things like kona brewing and Deschutes which will keep you happy. This has been a family favorite for generations, so I was surprised to see negative reviews. I recommend stopping in here frequently to become a regular if you can, it’s great.

Location

Contact Information

Hours of Operation

Friday 11 AM–9 PM
Monday 11 AM–8:30 PM
Saturday 11 AM–9 PM
Sunday 10 AM–8 PM
Thursday 11 AM–9 PM
Tuesday 11 AM–8:30 PM
Wednesday 11 AM–8:30 PM

Price Range

$$