Black Bear Diner Hayward

Great experience from start to finish! I had the surf and turf. Cooked perfectly and seasoned to perfection! My mom loved her chicken fried steak too. We received excellent service from the manager himself:) Our server was on break when we were seated so he wound up taking care of us the entire time. He checked in with the other tables too. He’s great. Delicious food and great customer service! I can’t wait to go back!

Great experience from start to finish! I had the surf and turf. Cooked perfectly and seasoned to perfection! My mom loved her chicken fried steak too. We received excellent service from the manager himself:) Our server was on break when we were seated so he wound up taking care of us the entire time. He checked in with the other tables too. He’s great. Delicious food and great customer service! I can’t wait to go back!

Another reminder of why we stopped going here years ago....the pictures are of a sandwich we were given to replace the first one. The first one was on different bread and about a quarter of the size as the one pictured. When the first sandwich was delivered, the person who ordered it asked if that was for a child, that's how small it was, comical in comparison to the large empty plate it was served on (was as big as the little round dish the coleslaw served in). The waiter then notified us that they ran out of the bread it's supposed to come on. Asked us if we want another half to the sandwich, which the three halves still equated to less than a half of normal size. The person said no, and almost changed their entire order (mind you everyone else at the table had already been served), when the server finally asked if we wanted the sandwich on sourdough - we were skeptical but he promised it'd be normal sized. Hesitantly, we agreed. The nerve the chef had to bring out the sandwich in the picture - not only was the cheese unmelted, there was tuna only in a small circle in the middle of the bread. You can clearly see how much bread in proportion to tuna, I took a bite and only tasted bread. After the waiter ignored us for the next 20 minutes (never coming around once to even refill our coffee), we finally were able to get his attention and asked for more tuna. He tried arguing that the amount of tuna present was the exact same amount that was in the first (very small, incorrectly made, and improperly offered substitutions in a timely manner). I argued with the waiter, that if he could please just bring us enough tuna to cover the bread, we'd be somewhat happy. On top of that, the country fried steak and country potatoes were also ruined by the chef, who chose to mix raw red onion and raw bell pepper in with the over cooked, soggy potatoes. If I wasn't in a rush, I would've demanded a manager, but even if our meal had been offered to be comped, I honestly will never go back to this black bear diner location in Hayward, Ca across from Chabot College. This experience has reoccurred each time we've tried to give them a chance for redemption. If they still can't get it right after all these years, I'll save my frustrations and money to go somewhere where the chefs actually take pride in their work, and floor staff care about the patrons. Maybe they need higher wages? Who knows. I give up on them! Even their eggs are overcooked. Best thing here is the free coffee refills

Another reminder of why we stopped going here years ago....the pictures are of a sandwich we were given to replace the first one. The first one was on different bread and about a quarter of the size as the one pictured. When the first sandwich was delivered, the person who ordered it asked if that was for a child, that's how small it was, comical in comparison to the large empty plate it was served on (was as big as the little round dish the coleslaw served in). The waiter then notified us that they ran out of the bread it's supposed to come on. Asked us if we want another half to the sandwich, which the three halves still equated to less than a half of normal size. The person said no, and almost changed their entire order (mind you everyone else at the table had already been served), when the server finally asked if we wanted the sandwich on sourdough - we were skeptical but he promised it'd be normal sized. Hesitantly, we agreed. The nerve the chef had to bring out the sandwich in the picture - not only was the cheese unmelted, there was tuna only in a small circle in the middle of the bread. You can clearly see how much bread in proportion to tuna, I took a bite and only tasted bread. After the waiter ignored us for the next 20 minutes (never coming around once to even refill our coffee), we finally were able to get his attention and asked for more tuna. He tried arguing that the amount of tuna present was the exact same amount that was in the first (very small, incorrectly made, and improperly offered substitutions in a timely manner). I argued with the waiter, that if he could please just bring us enough tuna to cover the bread, we'd be somewhat happy. On top of that, the country fried steak and country potatoes were also ruined by the chef, who chose to mix raw red onion and raw bell pepper in with the over cooked, soggy potatoes. If I wasn't in a rush, I would've demanded a manager, but even if our meal had been offered to be comped, I honestly will never go back to this black bear diner location in Hayward, Ca across from Chabot College. This experience has reoccurred each time we've tried to give them a chance for redemption. If they still can't get it right after all these years, I'll save my frustrations and money to go somewhere where the chefs actually take pride in their work, and floor staff care about the patrons. Maybe they need higher wages? Who knows. I give up on them! Even their eggs are overcooked. Best thing here is the free coffee refills

We came here for breakfast today and the service was terrible. Our hash brown and bacon was burnt and my waffle was also burnt and had it remade and it was undercooked. The icing on the cake is when we found hair on my sister’s French toast plate. What’s worst is, we tried to tell our waiter and he tried to play it off like it was from the eggs and my sister had to take the butter knife from the waiter and pull out the hair so he can see it. We immediately stopped eating and requested to speak to the manager. The waiter went to the back and came back and said the manager can’t come right now because he is busy but said we can get 50% off our meal. We proceeded to tell the waiter we are not paying for the food because there was hair on it and the waiter proceeded to say, it’s ok you guys don’t have to pay so you guys can leave. We ended up leaving but we really wanted to talk to the manager but was refused. Don’t recommend going here. Also the waiter was not very attentive to come by and check if we needed refills, we had to wave him down.

We came here for breakfast today and the service was terrible. Our hash brown and bacon was burnt and my waffle was also burnt and had it remade and it was undercooked. The icing on the cake is when we found hair on my sister’s French toast plate. What’s worst is, we tried to tell our waiter and he tried to play it off like it was from the eggs and my sister had to take the butter knife from the waiter and pull out the hair so he can see it. We immediately stopped eating and requested to speak to the manager. The waiter went to the back and came back and said the manager can’t come right now because he is busy but said we can get 50% off our meal. We proceeded to tell the waiter we are not paying for the food because there was hair on it and the waiter proceeded to say, it’s ok you guys don’t have to pay so you guys can leave. We ended up leaving but we really wanted to talk to the manager but was refused. Don’t recommend going here. Also the waiter was not very attentive to come by and check if we needed refills, we had to wave him down.

We went on Valentine's Day. The service was good. The food was good, but I ordered the prime rib medium rare but it came out medium well. My partner's New York Steak came out uneven. He ordered medium well but it was well done with parts that were closer to medium. They where out of baked potatoes. Also they have a bizarre policy, according to our server, we aren't allowed to share the soda. If we shared one drink they would have changed us for two since it's free refills. My partner didn't even need a refill.

We went on Valentine's Day. The service was good. The food was good, but I ordered the prime rib medium rare but it came out medium well. My partner's New York Steak came out uneven. He ordered medium well but it was well done with parts that were closer to medium. They where out of baked potatoes. Also they have a bizarre policy, according to our server, we aren't allowed to share the soda. If we shared one drink they would have changed us for two since it's free refills. My partner didn't even need a refill.

Granted it was Christmas Day and I know nobody wants to be there on that day. However, that being said, the doors are open and the prices don't change because of it. I ordered a burger medium. It came well done and cold. Our server didn't even drop off the food and didn't return to the table until 10 minutes after the food had been placed. The next time she returned was to drop off the bill. I spent many years working in restaurants so I know exactly what happened. Nobody on that day gave him a damn. It reflects in the food and in the service and I will never return this establishment again. Way overpriced and the food is Garbage. This used to be a good place, one of my favorites, especially for breakfast.

Granted it was Christmas Day and I know nobody wants to be there on that day. However, that being said, the doors are open and the prices don't change because of it. I ordered a burger medium. It came well done and cold. Our server didn't even drop off the food and didn't return to the table until 10 minutes after the food had been placed. The next time she returned was to drop off the bill. I spent many years working in restaurants so I know exactly what happened. Nobody on that day gave him a damn. It reflects in the food and in the service and I will never return this establishment again. Way overpriced and the food is Garbage. This used to be a good place, one of my favorites, especially for breakfast.

I had a fantastic dining experience here! My server was awesome: friendly, attentive, and professional! The food was delicious! I ordered the tri-tip and rib combo with sweet potato fries and broccoli. Portions were generous and prepared as requested. I'll be back on my next visit.

I had a fantastic dining experience here! My server was awesome: friendly, attentive, and professional! The food was delicious! I ordered the tri-tip and rib combo with sweet potato fries and broccoli. Portions were generous and prepared as requested. I'll be back on my next visit.

We went for dinner on a Friday night, and were seated right away. The food was GREAT, and so was the service! All the little black bears in the gift shop r just adorable!!! We took lots of pictures with the carved bears outside, because they r just adorable, too!

We went for dinner on a Friday night, and were seated right away. The food was GREAT, and so was the service! All the little black bears in the gift shop r just adorable!!! We took lots of pictures with the carved bears outside, because they r just adorable, too!