
Benihana
17877 Gale Ave, City of Industry, CA 91748
About Benihana - steak house in El Monte, California
Hibachi chain serving Japanese dishes grilled tableside by theatrical chefs.
Customer Review Summary
The reviews for Benihana reflect a mix of positive and negative experiences. Many guests praised the culinary skills and attentiveness of the chefs, especially Chef Erick, who was noted for his exceptional cooking and consideration for dietary restrictions. Others highlighted the fun and entertaining nature of the cooking experience and the deliciousness of the food, describing dishes like perfectly seared steak and Yakisoba. However, several reviews pointed out issues with service, including long wait times despite reservations, poor communication from staff, and cleanliness concerns at the restaurant. Some diners expressed disappointment with specific chefs' lack of engagement and enthusiasm, contrasting their experiences with previously enjoyable visits to the restaurant. Overall, while many enjoyed their meals and found the experience fun, significant operational and service flaws were reported, leading some to reconsider future visits.
Key Features
Service options
- Curbside pickup
- No-contact delivery
- Delivery
- Takeout
- Dine-in
Highlights
- Great beer selection
- Great cocktails
- Great tea selection
- Great wine list
Popular for
- Lunch
- Dinner
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Cocktails
- Coffee
- Comfort food
- Happy hour drinks
- Happy hour food
- Hard liquor
- Healthy options
- Late-night food
- Small plates
- Vegetarian options
- Wine
Dining options
- Lunch
- Dinner
- Dessert
- Seating
Amenities
- Bar onsite
- Restroom
Atmosphere
- Casual
- Romantic
- Trendy
- Upscale
Crowd
- Family-friendly
- Groups
- LGBTQ+ friendly
- Tourists
Planning
- Lunch reservations recommended
- Dinner reservations recommended
- Accepts reservations
- Usually a wait
Payments
- Credit cards
- Debit cards
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Customer Reviews
Rating Distribution
Jose Hernandez
I recently had the pleasure of dining at Benihana, and I can’t express enough how fantastic our experience was, largely thanks to our chef, Erick. From the moment we sat down, it was clear that we were in for a treat. Erick's culinary skills are truly exceptional, and his passion for cooking shines through in every dish he prepares. What impressed us the most was Erick's attentiveness to my wife’s dietary needs during her pregnancy. He took the time to prepare her food separately, ensuring that everything was cooked to her liking and free from any ingredients that could be of concern. This personalized touch not only made her meal safe but also made her feel special during the evening. It's rare to find a chef who goes above and beyond in this way, and we are incredibly grateful for his thoughtfulness. The food itself was nothing short of amazing. From the perfectly seared steak to the freshest vegetables and the delightful hibachi fried rice, every bite was bursting with flavor. Erick’s skillful presentation and entertaining cooking style made the dining experience even more memorable. If you’re looking for a wonderful meal and an unforgettable experience, I highly recommend visiting Benihana and asking for Chef Erick. He truly made our evening special, and we can't wait to return for another round of his delicious cooking!
Suni
I came here w my best friend for my birthday! I got the 5 course meal with Yakisoba with Chicken as my protein! Everything tasted absolutely wonderful. The soup was very nice. Our chef was very kind and entertaining. This was my first time coming here and I truly enjoyed my experience. Our server was also very sweet!
hugo varela
With franks and Sons opened, it was very difficult to find parking. But chef victor made the wait worth it. He was so funny and made my family laugh a lot. It has been so long since we came their menu looked different. Jill was very nice to answer my questions. We had quite a bit of accommodations and the employees were all very helpful and kind.
Jacob Garcia
Reservation was for 3:30pm. Chef showed up to start at 5:15pm. Wagyu fried rice seems great, but I can't vouch for it cuz my chef forgot I asked for it medium rare, and it came out well done. Other than that, the chef did what he could to mitigate the pain of the wait. We had a birthday to celebrate, and the staff was sure to sing and give him joy at the end of dinner. The host staff needs to work on their communication. They didn't listen AT ALL when i reminded them of the booking for 4 adults and 4 high chairs for our 4 kids. They could also be honest about the wait time when we arrived early that they were as behind as they were invariably headed to be. Apparently, 4 adults is enough for them to automatically add gratuity to the check. Such a stupid move as I always pay a cash gratuity that's much more than the 15% they automatically add without asking. Hopefully, they learn to quit doing thay.
Vanessa Chaudhari
I had never been to this Benihana location and I am so impressed with the excellent customer service, the quality and taste of the food, the cleanliness and overall experience. It’s definitely on the pricey side, but I think it’s worth it! You get so much food and it’s entertaining to watch. I can’t wait to be back!
Natalie kwan
Jill and Victor gave a wonderful experience. We took our time ordering and Jill was very patient and answered all our questions. Victor was hilarious and cooked our perfectly. The fried rice was delicious and I wish I know the recipe to that garlic butter.
J Bird
Food is great but the organization on reservations are not at this location. Made advanced reservations weeks ahead for bday party but we had to wait 45 minutes for a 5:15 reservation on Saturday!!!. The waiting area is ridiculous, small amount of seats for the amount of people that are required to wait for what you have to pay. Shrimp, scallops, beef, chicken, and yakisoba were great. The fried rice had waaayy too much sesame seeds and overbearing in each bite. Birthday pics were given to us after our party so that was cool but it was really crowded. I think next time I'll check on another location or Tokyo wako so they'll keep my reservation on time.
Mike Moreno
So sad to see this Benihana location decline in excellence. I'm so disappointed that I'm writing a poor review. Where do I start? This used to be the place to go, not anymore. To start off, the restaurant is unclean; and it has an old stuffy smell. Walls are not cleaned, plates were not fully cleaned, they had residue and left over food particles. And don't even go into the restroom 🤢 Our chef, Rocky, didn't smile once (no exaggeration) she pulled her cart, spoke under her breathe, mumbled a greeting, not at all welcoming - awkward. She did not, at all, interact with the table (like, not at all). Weird, because we come here for a fun show and great food, but not tonight. The food is still okay. This is our last time coming to this location. We'll be going to the one in Downey. Sad, because, I chose this one over Downey before tonight. Save your money. Do not come here. You pay for great food and equal experience but tonight, we felt cheated. **Update** Our chef, Rocky, left after cooking our meal without even saying bye (again, no joke) unbelievable. On the plus side, though, the manager was attentive after we brought it up to his attention. But, still won't come to this location. Sad day. Also, one of my colossal shrimps was not cleaned - the poop strand was still there (learned that from watching Gordon Ramsay)
Location
Contact Information
Hours of Operation
Price Range
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