
Outback Steakhouse
150A Longbrook Way, Pleasant Hill, CA 94523
About Outback Steakhouse - steak house in Concord, California
Boisterous Australian-themed chain serving steaks, seafood & other hearty steakhouse fare.
Customer Review Summary
Mixed reviews for Outback Steakhouse highlight issues with service and food quality. Several reviewers reported problems with wrong orders, long wait times for food, and unresponsive servers. Experiences with food temperature and preparation inconsistencies, especially with steaks, were common complaints. However, some customers praised the food quality, particularly the Blooming Onion, and mentioned friendly staff. Exceptional service was noted in a few cases, especially from individual servers who went above and beyond to enhance the dining experience. Positive feedback highlighted improvements in food quality and portion sizes compared to previous visits. Overall, there is a divide in customer satisfaction, with some eager to return while others express reluctance due to service issues.
Key Features
From the business
- Identifies as women-owned
Service options
- Curbside pickup
- No-contact delivery
- Delivery
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Great dessert
- Great wine list
- Sports
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Braille menu
- Cocktails
- Coffee
- Comfort food
- Happy hour drinks
- Hard liquor
- Organic dishes
- Small plates
- Vegetarian options
- Wine
Dining options
- Lunch
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Bar onsite
- Gender-neutral restroom
- Restroom
Atmosphere
- Casual
- Cozy
- Trendy
Crowd
- Family-friendly
- Groups
- Tourists
Payments
- Checks
- Debit cards
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Customer Reviews
Rating Distribution
don b
Food was good but the server got my order wrong and when he brought the food to the table the table next to us had a problem and he started talking to them while our food sat there on his tray.
Manuel Romero
Service was not very good. Guess we got a bad server. Waited too long for food (+30 min) on a not so busy night. We had to request bread where other servers were giving bread out without asking. The family to our right didn’t even get bread from the same server. Food was cold by the time it got to us and the salad had hardly any green lettuce (a lot of yellow). We and the folks at the next table had to beg for our checks after waiting over 20 minutes as if we were being held hostage. Not a good experience and probably will not return to the location again. 👎🏽
Hajni T. Cheek
Outback's a popular spot around here. You can always count on the food being good, and the staff's always friendly. It's a great place to go if you're just looking for a good, casual meal. The Blooming Onion is a must-have! Pro tip: if there's a wait, grab a seat at the bar – usually no waiting there!
Ton T
The serving team was great, the food was good but has room for improvements. Some of the steaks could be trimmed better and some had a bit more outside char than I’m used to but were tasty nevertheless. The blooming onion was a bit salty and oily for me. Not a bad place to have a meal. Easy parking outside.
Seila
The nice gentleman at the bar gave such excellent service, and the food was delicious too! Thank you for a great eating experience. 😋😍
Astrid
We had the best customer service experience on Sunday 5/16. Emily came to our table with bread and butter on hand. I was impressed with her level of attention and top notch service. This is how it should be, and when I ordered my drink she asked me if I wanted a flavor. I didn’t know you could customize your drinks further and I love that. She was attentive, genuine, never forgot about us and had amazing energy. We will be back because of her! When it was time to go, she offered a bread to go, and a cup for my fiancés soda. I like that we didn’t have to ask, she offered and was so sweet to us. Her service is 10/10, the only reason why I’m only giving 4 stars is because the food is a 4/5. Thank you so much Emily🤍
Marshal Law
All 3 steaks came out not as requested. 1 was so rare it was almost raw and supposed to be medium. 1 was rare and was supposed to be medium and the 3rd came rare and was supposed to be medium rare. 1st 2 were sent back for additional cooking and were both microwaved to complete their cooking. Both lobster mac & cheeses had tiny amounts of lobster barely visible but the menu pic showed big chunks of lobster. All 3 side salads were fine and so was the Bloomin Onion. Our waitress named Chloe was fantastic. Manager came by to apologize for the steak screw ups but did nothing to compensate. Over 2 hours to have dinner and we got there by 520 p.m. Full disclosure it was Father's Day.
Leslie Shafer
Just went to Outback last month for my Birthday dinner. I’ve been to other Outback locations in the past, and quite frankly wasn’t impressed. The steak was tough, not cook properly and just not quality. I am thrilled that it’s improved immensely. We had a lovely dinner. New York steak cooked to perfection. (I happen to like mine rare) with shrimp and baked sweet potato. A huge piece of chocolate cake for dessert with vanilla ice cream. 3 of us shared the dessert, and there was still some left on the plate. Great portions, many choices and quality service. I can’t wait to go back
Location
Contact Information
Hours of Operation
Price Range
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