Outback Steakhouse
14225 W Grand Ave, Surprise, AZ 85374
About Outback Steakhouse - steak house in Surprise, Arizona
Boisterous Australian-themed chain serving steaks, seafood & other hearty steakhouse fare.
Customer Review Summary
Outback Steakhouse has received a mix of reviews highlighting both excellent service and food experiences. Many patrons praised server Lori, noting her humor and attentiveness, making them eager to return for her service. Stephanie also received positive mentions for her quick assistance and customer engagement. The food received high marks overall, particularly for the blooming onion and delicious steaks, although some dishes like the mushrooms and ribs did not meet expectations. A few reviewers experienced lackluster service, with one mentioning their birthday was overlooked. Overall, the atmosphere is noted as friendly, with several guests commenting positively on the staff's engagement and willingness to go above and beyond, leading to memorable dining experiences.
Key Features
Service options
- Curbside pickup
- No-contact delivery
- Delivery
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Great dessert
- Great wine list
- Sports
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Braille menu
- Cocktails
- Coffee
- Comfort food
- Happy hour drinks
- Hard liquor
- Healthy options
- Organic dishes
- Small plates
- Vegetarian options
- Wine
Dining options
- Lunch
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Bar onsite
- Gender-neutral restroom
- Restroom
Atmosphere
- Casual
- Cozy
- Trendy
Crowd
- Family-friendly
- Groups
- Tourists
Planning
- Accepts reservations
- Usually a wait
Payments
- Checks
- Debit cards
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Pets
- Dogs allowed outside
Customer Reviews
Rating Distribution
Chere Ellis
Our Server Lori, is an all around amazing individual! She asked all of the right questions and we will return for her service. The food was great, however, the mushrooms weren’t as expected ( not crispy enough for me)
Nadia Lomprey
They seated us right away, Stephanie came right over to assist us. The blooming onion we ordered was absolutely delicious. Their bread is great too. The streaks we ordered have a flavor like no other. Loaded mashed potatoes and tender asparagus Omg we left there so full. Thank you Stephanie for great service and helping us get signed up for rewards! We will be back
Felicia Rose
We tried the macNcheese bites and they were delicious!!!! The outback burger was pretty good the patty wasn't very flavorful but the shrimp and potatoes were great!!! Overall great experience, waitress was awesome.
Jessica Beck
Came here for my birthday this week and the service was very lackluster. I am not sure if our server, Ryan, was just having a bad day or if he was actually just not a good server. He did not strike up any conversation and was overall just not very friendly. I did not receive any sort of birthday acknowledgement but heard someone across the restaurant being sang “happy birthday.” The food was average, but overall good for a chain restaurant. The steak was tasty but the ribs were honestly almost inedible. I had the lavender drink and it was really good, I would order it again, though I will likely not be back.
Blake Twiggs
This place is awesome. Great food and the service is amazing. If you're lucky enough to get Lori as a server, you'll have a great experience no matter what. She is hilarious. Also, don't skip out on the bloomin onion.
Blake Barnes
This was the BEST experience I have ever had at this Outback ever!!! It was me and my dad’s birthday dinner today and we took my mom with too. The food was exactly how I ordered it and they even gave me a refill without even making me ask. I believe our waiter was Rob, and he was a remarkable waiter. He was playful and funny and making jokes with my dad too. That man deserves a raise. Overall the best experience I’ve ever had here
Taylor Woolwine
Lori was hands down the best server I have ever had! She made our whole table laugh nonstop and made the night so enjoyable. So glad that there is people with a sense of humor and kind heart in this world🩵 Doreen, the hostess, was also exceptional! She made such a wonderful entrance and exit experience, you guys have amazing staff, whatever is in your water is working 😇🩵
scott h
Lori and the staff exceed expectations and super great with my daughter even gave her a little toy, and Lori's sweet tea was awesome highly recommend the restaurant waitress and management
