
Texas Roadhouse
1605 S Stapley Dr, Mesa, AZ 85204
About Texas Roadhouse - steak house in Mesa, Arizona
Lively chain steakhouse serving American fare with a Southwestern spin amid Texas-themed decor.
Customer Review Summary
Texas Roadhouse has received mixed reviews, highlighting both positive experiences and significant issues. Many patrons commend the restaurant for its great food, service, and atmosphere, particularly praising the steak, sides, and complimentary bread. However, some guests report poor service and food quality, citing issues with steak preparation and slow service. Several customers expressed disappointment with portion sizes and the handling of their concerns by management. Despite this, several reviewers appreciate the friendly and attentive staff, promising to return for future visits.
Key Features
Service options
- Curbside pickup
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Great dessert
- Sports
Popular for
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Cocktails
- Coffee
- Comfort food
- Happy hour drinks
- Happy hour food
- Hard liquor
- Late-night food
- Small plates
- Wine
Dining options
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Bar onsite
- Restroom
Atmosphere
- Casual
- Cozy
- Trendy
Crowd
- Groups
- Tourists
Planning
- Usually a wait
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Pets
- Dogs allowed outside
Customer Reviews
Rating Distribution
Ron Williamson
They just reopened in the new building. Great food, service, and atmosphere. The only thing I would change is the dinner rolls that they give you. Maybe it's just me, but I'm not a fan of them. A nice little baked loaf would be much better.
Miranda Wood
they always make a perfect steak for me and the sides are so yummy as well! celebrated my sons birthday here and they made our experience wonderful. we had a party of 12 or so and they accommodated us the same day and allowed a reservation over the phone! amazing staff!!! i recommend the mac, sweet potato, cesar salad, and the loaded mash potatoes. can’t go wrong with any item here!
Tim Legaspi
This is by far the worst ran TRH there is. We love dining at TRH, but there is absolutely no standard of service at this location. Reece, the "kitchen manager", does not appropriately guide or lead this team. Out of the 4 times we've dined here, they have done the one thing wrong that they should do right...cook steaks appropriately. After 3 tries, I gave up. This isnt the first time. Each time i come here, we get this kind of service. Im not a food snob by any measure, but a "medium" steak shouldn't be burnt or bleeding and their cooks can't figure this out. The pics attached are all theri version of "medium" steaks. I'll stick to the Power Rd. location.
Marvin Singleton
Took my wife to this location on 18 Nov. Let me tell you the service was horrible along with the food. For starters it took our server Anthony an extremely long time to bring our drinks after being seated. When he finally came back to the table, we just placed our food order. The salads took forever as well. And our server again was no where to be find so the food got delivered by someone else. Fast forward, food came to the table, my ribs were cold to touch and the fries were from the bottom of the pan.. sent the order back….. again Anthony is no where to be found. Order came back , the half is what was supposed to be a portion of a full rack of ribs. The manager came over after he heard my food was cold, I told him the replacement order was no better. No meat on the bones… I proceeded to ask the manager this is what’s sold for ribs. By the pictures you can see that this is not acceptable. He said yes they are portion out as 4oz portions. He proceeded to say he will take care of the table for the mess up. By this time waiting on the replacement order and my wife is done eating. I requested the bill and noticed only $10 was deducted off our bill. With me being a certified Chef for nearly 25 years this meal should’ve been compensated. No way a customer with horrible service/ food needed to pay for this meal. Not my wife’s meal, only mines. Then as we were trying to pay Anthony going to show us how to use the credit card machine on the table , as we already don’t know how and say- insert your card and it will prompt you to enter a tip… unbelievable. He was a horrible server. Not one refill. He definitely needs to be retrained. The kitchen manager needs to be aware on what goes out the kitchen. If you spend money for a quality meal, you should get that.
David Obregon
Was excited to see this location still does family meals for pick up. Selected ribs with fries and mashed potatoes as the sides. Won't purchase it again due to skimpy sides. The ribs portion was fine. But that was all the fries (they said it's a 16oz portion) and that was one of the two containers of mashed potatoes, both barely half full. For $60 + tip, it's a nope.
I am
Always a pleasant experience and excellent food! We ordered the steak medallions with rice, loaded mashed potatoes, and fries. The bread is always fresh and amazing! I have to say that I like that the servers and people working there genuinely seem to like their jobs and are happy and helpful over some other places where they seem to careless. We will always be lifelong customers! Looking forward to our next visit!
TJ Fowler
Alright, food, but if the atmosphere you want is country and sports, I think it balances out. I think the great bread always gets people, too. This place gets crazy busy, but the staff here do great even at the busiest of times. A waiter missed something, and I brought the issue to the host stand. They immediately got a manger named Connor on it who quickly resolved it and set things right. Even though the waiter made a mistake, they also provided amazing attentive service and made an overall positive dining experience.
shannon higginbotham
Their flavored lemonade is DEE LISH, 😋 THEIR individual b b q ribs! Are DEE LISH! & THEIR loaded swet potatoes are DEE LISH! I'D TOTALLY return!!! Great service too! Nice waiter & was always checking on us & refilling the drink. Great job!
Location
Contact Information
Hours of Operation
Price Range
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