
Logan's Roadhouse
2775 Legends Pkwy, Prattville, AL 36066
About Logan's Roadhouse - steak house in Montgomery, Alabama
Down-to-earth chain offering American standards like burgers & ribs, plus signature cocktails.
Customer Review Summary
Service experiences at Logan's Roadhouse are mixed, with numerous reviews highlighting long wait times for food and drinks. Several reviewers noted attentive and friendly waitstaff, with specific mentions of outstanding service by individual servers like Maddi and Xavier, who received commendations despite kitchen issues. Food quality also varied significantly; some diners enjoyed their meals, particularly burgers and rolls, while others faced problems like overcooked steaks and unappetizing dishes. Issues with cleanliness, such as floating debris in drinks and foreign objects in food, were reported, contributing to disappointment for some customers. Overall, while some patrons had positive experiences with service and food, others encountered long delays and quality concerns, leading to a polarized perception of the restaurant.
Key Features
Service options
- Curbside pickup
- Delivery
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Great dessert
- Great tea selection
- Sports
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Cocktails
- Coffee
- Comfort food
- Happy hour drinks
- Happy hour food
- Hard liquor
- Healthy options
- Late-night food
- Small plates
- Vegetarian options
- Wine
Dining options
- Lunch
- Dinner
- Catering
- Dessert
- Seating
Amenities
- Bar onsite
- Restroom
Atmosphere
- Casual
- Cozy
- Trendy
Crowd
- College students
- Family-friendly
- Groups
- Tourists
Planning
- Accepts reservations
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Pets
- Dogs allowed outside
Customer Reviews
Rating Distribution
Shelby Chen
Showed up little before 3pm. Had order placed by 3pm. Then waited until 3:56 for food. No refill of rolls, even aster asking 2 times. There was maybe 15 other people in the whole place.
Cindy V.
Wonderful. I also wanted to mention that Maddi was out waitress and she did an outstanding job! Very busy night, however, the food and service was great!
Andrea Karns
Service was great! The food was okay. The oil definitely needed to be changed out so that when the food is fried it comes out lighter in color. The would also enhance the taste of the food. I learned this when I worked at a wings place. We love eating at different roadhouses/ale houses.
J Hall
Our food was great. Our fam all ordered burgers, and they were good. The rolls were great. We were hungry. Our server would get ZERO stars if I could leave zero stars. She took our orders and seemed personable. However, another server brought out our food after an extra ling wait time for 4 basic burgers. She seemed surprised when our food was delivered. At this point, my husband asked for mustard that we never received. He waited until his burger was cold, then just ate his burger because she never stopped back by to check on us. He was out of water, so I gave him the rest of mine, because we were never offered refills. Then he got his card out ready to pay, and after waiting 20 minutes, we asked another server to please bring us our bill so we could leave. Our server seemed to be taking care of the booths beside ours. It was really disappointing. She took our orders, saw that they were delivered, and brought us the check eventually.
Denise
Our family came here yesterday to celebrate birthdays. We had a large party, but the service was great. Our waitress was wonderful and never seemed to be bothered by all of us. She was very attentive and checked on us regularly. The manager also came by to check on us, which was very nice. This location is very well run and we will definitely come back. Also, I feel like the value for the food we received was great.
Colin Silva
Ill start by saying it's very rare For me to leave any type of review especially a bad one as I'm very easy going however this was easily the worst dineing experience I think I've ever had to the point that it was almost comical. It took around 20 mins for anyone to come to the table after we were sat. The restaurant was not busy at all. It took close to 35 mins to get our drinks brought to us. It took longer than that to get silverware (didn't have any for our appetizers) 2 of the drinks that were ordered were water and both of them had some sort of gunk floating in it. (Couldn't tell if it was Mildew from the inside of the drink dispenser or what.) But we requested new drinks and they came back the same way. All of that I was able to look past but as we were leaving I put my daughters mac and cheese in a to go box and in the mac n cheese was a chunk of thin plastic that was approx 1 cm in length. I should have taken a photo of it but I dropped it after showing an employee as we were leaving.
Connie Patrick
Food was horrible. After we had been waiting for our food for 15 minutes or more, they tell my husband they didn't have any more prime rib. Brought my steak out and it was over cooked and cold. When they brought out my husband's food, it was so gross looking and nothing but fat. He couldn't eat it at all. The waiter was very apologetic. He knew the food was crap. We told him he was the best thing about being there. I believe his name was Xavier. I do not recommend eating there.
Scott Swiger
My wife and I read the reviews and decided to give it a shot. We enjoyed everything about our experience. The waitress was very nice and attentive and we both think she was great 😃. The food was also great. And the restaurant was nice and clean and tastefully decorated and a nice atmosphere. I will be back. Thanks 👍I hope the young lady who served us gets the credit she is due. I marked my receipt with " My waitress was great! 😃. Lovely young lady
Location
Contact Information
Hours of Operation
Price Range
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