
Rocky Mountain Grill
333 Waterside Dr, Norfolk, VA 23510
About Rocky Mountain Grill - steak house in Norfolk, Virginia
Customer Review Summary
Rocky Mountain Grill has received overwhelmingly negative reviews. Many patrons reported the restaurant as closed or operating under limited circumstances, creating confusion regarding service availability. Service issues were prevalent, with long wait times for food and drinks, often leading to cold food being served. Customers experienced poor communication among staff, resulting in delayed service and incorrect orders. Though some mentioned a good selection of food, the quality and preparation fell short. Reviews highlighted a lack of staff training and chaotic operations, with diners expressing that the dining experience felt unorganized and frustrating. One review noted a positive mention of food quality and service from a specific waitress, but this was an exception in a sea of dissatisfaction. Overall, many customers stated they would not return and recommended others avoid the restaurant until improvements are made.
Key Features
Service options
- Outdoor seating
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Live performances
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Cocktails
- Coffee
- Comfort food
- Food
- Food at bar
- Hard liquor
- Quick bite
- Small plates
- Wine
Dining options
- Lunch
- Dinner
- Dessert
- Seating
Amenities
- Bar onsite
- Restroom
Atmosphere
- Casual
- Cozy
- Trendy
Crowd
- Groups
Payments
- Credit cards
Parking
- Free street parking
Customer Reviews
Rating Distribution
Robert Sossomon
Closed!!!! Thought we would give it a shot for Father's Day and being in the area to find it closed. Found out at Stripers that they open for "VIP" on Fridays and they have music, 1 bartender and 0 food....
Debbie Siler
Waited over an hour for food. It came out cold. Couldn't eat it. Had to ask for our check, then track the server down to pay. She was outside, petting a dog. Saw 3 parties, 10 people or more leave without getting served. Do not recommend this place.
Simone Bilodeau
This place was horrible. The staff are not trained, no one communicates with each other, And it took 3 people to get water for the table. The staff kept telling us to wait for water while tables who sat down after us were served. We got our food for free but they put half the salad in the box, so it wasn't worth it. The waitress was quick to bring the bill but took 30 mins for water. I will make sure that my experience is spread and that everyone I know knows not to come to this place. Horrible!
Gregory Martz (Greg)
(BBQ Korean Burger shown in attached photo) Wait times are subpar. Staff waited on us hardly ever. Not kid-friendly. Way too expensive for the value you get. Great food selection, but food could be prepared much much better. Establishment either needs more staff or to be better trained by leadership. To have pizza coming from a neighboring restaurant is poor planning by leadership. My 7-yr old son received his food when me and my wife was almost done with our food.
VIKAR TRAVEL Сергія Вікарчука
Thanks from Ukraine 🇺🇦. All super 👌
Javier Mejia
Utter uncontrolled chaos. Went on Sunday afternoon. Only restaurant selling food was Cogan's Pizza, all others were not. The 3rd restaurant we tried was finally the first to admit it was because the food ran out. Sat outside next to the bar for Rocky Mountain Grill, the bartenders were unable to serve their own drink menu due to "no supplies until phase 2, only basic beer and wells". They didn't even have napkins. Went to the bar inside to get Blueberry Iced Tea, from their menu, and of course... no blueberries. Staff from all restaurants seemed beyond stressed and ill trained. Give it months before trying this place, they have a lot of learning to do. Glorified food court.
Sherelle Pierce
Our waitress Kim was awesome and my food was great as well. The Korean bowl it was called. It was a big bowl and they weren't stingy on the meat
Sadie Mae
I’ll never come back! We waited 15 mins to even be greeted by a bartender after she waited on people who walked up after us. Drinks very weak and sweet. My friend and I ordered salads then our friends came 25 mins later ordered food and their food came out and still 15 mins later we don’t have salads. They ordered wings and other stuff that had to be cooked. Makes no sense at all. Worst service ever
Location
Contact Information
Hours of Operation
Price Range
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