
Ichiban Japanese Steak House #1 Hixson
5425 TN-153, Hixson, TN 37343
About Ichiban Japanese Steak House #1 Hixson - steak house in Chattanooga, Tennessee
Customer Review Summary
Ichiban Japanese Steak House #1 in Hixson is a favorite for many, with some patrons traveling long distances to dine there multiple times a year. The restaurant is praised for its great food, fast and friendly service, and welcoming atmosphere, making it an excellent choice for meals with friends or dates. Staff friendliness is frequently highlighted, with personal anecdotes of them going above and beyond to provide care, like offering complimentary soup for a sick child. However, some customers expressed frustration with pricing practices, particularly regarding automatic gratuity for larger parties and a lack of itemized receipts, leading to misunderstandings about the total cost. While food quality and service generally receive high marks, some noted rising prices and smaller portion sizes as concerns. Overall, guests appreciate the delicious hibachi food and recommend the restaurant despite some issues with billing transparency.
Key Features
Service options
- Takeout
- Dine-in
Highlights
- Fast service
- Great beer selection
- Great cocktails
- Great tea selection
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Offerings
- Alcohol
- Beer
- Cocktails
- Coffee
- Comfort food
- Hard liquor
- Healthy options
- Vegetarian options
- Wine
Dining options
- Lunch
- Dinner
- Dessert
- Seating
Amenities
- Bar onsite
- Restroom
Atmosphere
- Casual
- Cozy
- Trendy
Crowd
- College students
- Groups
- Tourists
Planning
- Accepts reservations
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
- Kids' menu
Parking
- Free parking lot
- Free street parking
Customer Reviews
Rating Distribution
Tammie Ledford
Literally, my favorite restaurant ever!!! We drive 5 hours to eat here at least 4 times a year. (When I lived in Chattanooga, I ate here 3 times a week at least) Love Love Love this Ichiban!!!!
Mike Ponikarski
Omg! This is definitely one of the best places to take a friend, or your date. This place is awesome! The food was great! Above all, fast and friendly service! Omg! They definitely deserve more than a 5 star rating.
Erica Hindman
The friendliness of the staff can't be beaten! My daughter and I choose this restaurant every year for our birthdays, and she cannot wait until March for us to come. Tonight, I ran in to get a couple of sides of soup for her because she hasn't been feeling well. They refused to charge me anything; they just wished her to feel better soon. ❤️ The food is always amazing, and I always end up with leftovers. 🤌🏻 I am slightly disappointed to see they're now charging gratuity for a party of 4. I'm hoping it's not like the other location where we were charged even though our 4th person was a small child who did not eat or drink anything from them.
David Gardner
What a great experience hands down without a doubt the best hibachi restaurant I have ever been to the service was incredible from the point where we walked in to the time that we were leaving the staff was extremely attentive. I was very very impressed. My friend and I had a wonderful meal. I ate the steak chicken and shrimp and my friend had shrimp and scallops I believe our meal was around $50. I was super impressed at the end of the mill when the server brought out a tray of sauces allowing us to choose which ones we needed with our food we were taking to go. Little things like that separate the difference between a marginal restaurant and a great restaurant. I would definitely definitely recommend this Hibachi to locals and travelers alike
Zech Burgess
It feels like a 1 star because of how much we paid and the reason behind it... Our first visit here was such a mix of highs and lows that we’re left feeling frustrated and disappointed. My wife and I brought our two small kids (both under 4) and were excited to try this spot for the first time. The food was good, the service was friendly, and the atmosphere was fun. Unfortunately, their billing practices left a really sour taste in our mouths. We ordered sweet teas, two hibachi chicken meals, and two kids' meals. The total came out to over $80, which felt way too high compared to the prices on their website. Oddly, the receipt wasn’t itemized—making it impossible to know exactly what we were paying for—but they sure didn’t forget to prominently display suggested tip percentages. We added our usual tip, which brought the total over $100. Later that evening, we looked into it and discovered that they automatically add a gratuity for parties of four or more. It would’ve been nice if someone had mentioned that! Instead, we unknowingly tipped twice, thanks to the lack of transparency. Here’s the issue: No one told us about the automatic tip. The receipt wasn’t itemized, so we couldn’t verify the charges. They still included additional tip suggestions even though a tip was already added. The food and service were great, but this experience left us feeling taken advantage of. Transparency goes a long way, and unfortunately, that was missing here. We won’t be returning. If you decide to go, make sure you double-check your receipt.
Jason Lane
As others have stated, prices are up, and the portions are down. I'll agree about the fried rice. I'm not sure it's worth the charge. Everything tasted great. Drinks were always full. The chef could've performed a better show. Yes, I will eat here again.
Tiffany Hood
Love this place! Great food, service and presentation.
Thomas Stermer
I have been to many hibachi restaurants all over the country and the food here is some of the best tasting hibachi I have ever had. It isn't the fanciest place, nor the most elaborate show or anything but it is absolutely amazing food. No sushi like a lot of hibachi places, but what they do they do very well.
Location
Contact Information
Hours of Operation
Price Range
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