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Ichiban Japanese Steak House #1 Hixson - Steakhouse in Chattanooga, Tennessee

Ichiban Japanese Steak House #1 Hixson

4.5 (613 reviews)

5425 TN-153, Hixson, TN 37343

Japanese restaurant

About Ichiban Japanese Steak House #1 Hixson - steak house in Chattanooga, Tennessee

Customer Review Summary

Ichiban Japanese Steak House #1 in Hixson is a favorite for many, with some patrons traveling long distances to dine there multiple times a year. The restaurant is praised for its great food, fast and friendly service, and welcoming atmosphere, making it an excellent choice for meals with friends or dates. Staff friendliness is frequently highlighted, with personal anecdotes of them going above and beyond to provide care, like offering complimentary soup for a sick child. However, some customers expressed frustration with pricing practices, particularly regarding automatic gratuity for larger parties and a lack of itemized receipts, leading to misunderstandings about the total cost. While food quality and service generally receive high marks, some noted rising prices and smaller portion sizes as concerns. Overall, guests appreciate the delicious hibachi food and recommend the restaurant despite some issues with billing transparency.

Key Features

Service options

  • Takeout
  • Dine-in

Highlights

  • Fast service
  • Great beer selection
  • Great cocktails
  • Great tea selection

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Cocktails
  • Coffee
  • Comfort food
  • Hard liquor
  • Healthy options
  • Vegetarian options
  • Wine

Dining options

  • Lunch
  • Dinner
  • Dessert
  • Seating

Amenities

  • Bar onsite
  • Restroom

Atmosphere

  • Casual
  • Cozy
  • Trendy

Crowd

  • College students
  • Groups
  • Tourists

Planning

  • Accepts reservations

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

4.5 out of 5
5
452
4
86
3
27
2
11
1
37
Based on 613 reviews

Tammie Ledford

2 months ago

Literally, my favorite restaurant ever!!! We drive 5 hours to eat here at least 4 times a year. (When I lived in Chattanooga, I ate here 3 times a week at least) Love Love Love this Ichiban!!!!

Mike Ponikarski

6 months ago

Omg! This is definitely one of the best places to take a friend, or your date. This place is awesome! The food was great! Above all, fast and friendly service! Omg! They definitely deserve more than a 5 star rating.

Erica Hindman

The friendliness of the staff can't be beaten! My daughter and I choose this restaurant every year for our birthdays, and she cannot wait until March for us to come. Tonight, I ran in to get a couple of sides of soup for her because she hasn't been feeling well. They refused to charge me anything; they just wished her to feel better soon. ❤️ The food is always amazing, and I always end up with leftovers. 🤌🏻 I am slightly disappointed to see they're now charging gratuity for a party of 4. I'm hoping it's not like the other location where we were charged even though our 4th person was a small child who did not eat or drink anything from them.

David Gardner

4 years ago

What a great experience hands down without a doubt the best hibachi restaurant I have ever been to the service was incredible from the point where we walked in to the time that we were leaving the staff was extremely attentive. I was very very impressed. My friend and I had a wonderful meal. I ate the steak chicken and shrimp and my friend had shrimp and scallops I believe our meal was around $50. I was super impressed at the end of the mill when the server brought out a tray of sauces allowing us to choose which ones we needed with our food we were taking to go. Little things like that separate the difference between a marginal restaurant and a great restaurant. I would definitely definitely recommend this Hibachi to locals and travelers alike

Zech Burgess

It feels like a 1 star because of how much we paid and the reason behind it... Our first visit here was such a mix of highs and lows that we’re left feeling frustrated and disappointed. My wife and I brought our two small kids (both under 4) and were excited to try this spot for the first time. The food was good, the service was friendly, and the atmosphere was fun. Unfortunately, their billing practices left a really sour taste in our mouths. We ordered sweet teas, two hibachi chicken meals, and two kids' meals. The total came out to over $80, which felt way too high compared to the prices on their website. Oddly, the receipt wasn’t itemized—making it impossible to know exactly what we were paying for—but they sure didn’t forget to prominently display suggested tip percentages. We added our usual tip, which brought the total over $100. Later that evening, we looked into it and discovered that they automatically add a gratuity for parties of four or more. It would’ve been nice if someone had mentioned that! Instead, we unknowingly tipped twice, thanks to the lack of transparency. Here’s the issue: No one told us about the automatic tip. The receipt wasn’t itemized, so we couldn’t verify the charges. They still included additional tip suggestions even though a tip was already added. The food and service were great, but this experience left us feeling taken advantage of. Transparency goes a long way, and unfortunately, that was missing here. We won’t be returning. If you decide to go, make sure you double-check your receipt.

Jason Lane

2 years ago

As others have stated, prices are up, and the portions are down. I'll agree about the fried rice. I'm not sure it's worth the charge. Everything tasted great. Drinks were always full. The chef could've performed a better show. Yes, I will eat here again.

Tiffany Hood

1 month ago

Love this place! Great food, service and presentation.

Thomas Stermer

2 years ago

I have been to many hibachi restaurants all over the country and the food here is some of the best tasting hibachi I have ever had. It isn't the fanciest place, nor the most elaborate show or anything but it is absolutely amazing food. No sushi like a lot of hibachi places, but what they do they do very well.

Location

Contact Information

Hours of Operation

Friday 11:30 AM–2 PM, 5–9 PM
Monday Closed
Saturday 11:30 AM–2 PM, 5–9 PM
Sunday 11:30 AM–2 PM, 5–9 PM
Thursday 5–9 PM
Tuesday 5–9 PM
Wednesday 5–9 PM

Price Range

$10–20