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IHOP - Steakhouse in Aurora, Illinois

IHOP

3.6 (949 reviews)

2455 Augusta Way, Aurora, IL 60506

Breakfast restaurant
American restaurant
Family restaurant

About IHOP - steak house in Aurora, Illinois

Long-standing chain serving a wide variety of pancakes & other American breakfast & diner fare.

Customer Review Summary

Overall, reviews for IHOP are mixed. Many customers reported poor service due to understaffing, with long wait times and instances of rudeness from staff. One reviewer highlighted a specific incident where a manager's loud outburst made diners uncomfortable, despite the food being good. While food quality varied, some customers found it below expectations. A few reviews noted the food was tasty, and the atmosphere was generally pleasant, especially for families traveling. The restaurant's cleanliness and friendly service were also appreciated, but consistent staffing issues seem to detract from the overall experience.

Key Features

Service options

  • Curbside pickup
  • Delivery
  • Takeout
  • Dine-in

Highlights

  • Great coffee

Popular for

  • Breakfast
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Coffee
  • Comfort food
  • Happy hour food
  • Quick bite
  • Salad bar
  • Small plates
  • Vegetarian options

Dining options

  • Breakfast
  • Brunch
  • Lunch
  • Dinner
  • Dessert
  • Seating

Amenities

  • Restroom

Atmosphere

  • Casual
  • Cozy

Crowd

  • College students
  • Family-friendly
  • Groups
  • LGBTQ+ friendly
  • Tourists
  • Transgender safespace

Payments

  • Credit cards
  • Debit cards

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

3.6 out of 5
5
377
4
201
3
147
2
67
1
157
Based on 949 reviews

MsPrettyLegs

Very disappointing! Me & my family came here for dinner on 02/15. There was only 1 waitress & 1 cook. There was only 3 other families there that had their food, with 1 of them finishing & leaving. The waitress was very rude with how she LOUDLY told 1 of the families that she ran their card multiple times & couldn't get a payment. It's rude & unprofessional to yell out a customer's business like that. We got seated but we were sitting for 35 minutes. We didn't even get even get asked what we wanted to drink. My kids were starving & we all got impatient. Because of this, we ended up walking out & going somewhere else.

Israel Ruiz

This visit was challenging. The restaurant was understaffed, but the staff was kind and showed great pride in serving everyone. Unfortunately, the food was below the standard typically expected from the IHOP chain. I can only hope they are able to hire more help. I don’t come here very often, but each time I visit, I encounter the same issues.

Ariel Loza

1 month ago

$13 for this “fabulous meal” took over 20 minutes to even get! Can’t wait to dig in…SMDH. By the way this is the avocado toast.

Throw Away

I can't believe the manager has the audacity to make customers uncomfortable while they're trying to enjoy their meal and family time. The manager certainly has anger issues and lets that anger out on the workers. The food was great and so was the service. They checked in on us an adequate amount of times and came with request items promptly. When he-the manager flipped out on his employees, it could be heard throughout the whole dining area. There is a place and time to communicate frustration with employees. He must be replaced. A good leader , no

James Meyer

Service has been slow past few months and takes forever to get even the check. Food still tastes good. Will still go when I have 2 hours for breakfast

Imelda Paredes

Service was great food was not. The chicken biscuit sandwich was falling apart. Chicken and waffles the chicken strips tasted horrible. The Colorado omelette was just ok.

Doug Zeitlin

7 months ago

Sadly they were short staffed this afternoon. Manager was berating the waitresses for things beyond their control, of course it was loud enough for customers to hear. The kitchen was slow, they had to call in for an additional waitress. If you're the manager be professional.

Randy Bustamante

6 years ago

Great location for those traveling the I-88 Chicago-Kansas City expressway. Service is very friendly and the food is quite good, the place is maintained very clean and parking is great. Don’t be shy if you think your coffee isn’t fresh, always ask your server for a fresh made cup of coffee. The menu and food are the same across locations, and so is the taste. They did not have the T-bone last time but they managed to get me some Sirloin instead with a little discount for the inconvenience. It is a quiet and comfortable place to enjoy with the family and friends.

Location

Contact Information

Hours of Operation

Friday 7 AM–12 AM
Monday 7 AM–10 PM
Saturday 7 AM–12 AM
Sunday 7 AM–10 PM
Thursday 7 AM–10 PM
Tuesday 7 AM–10 PM
Wednesday 7 AM–10 PM

Price Range

$