The Capital Grille

I loved everything about my experience at The Capital Grille—the food, the ambiance, and the service (for the most part). However, the hostess who sat us (didn’t get her name) was passive-aggressive, which was disappointing. Thankfully, our server more than made up for it. He was attentive, friendly, and went above and beyond to make our experience great. He even took pictures for us, which was a nice touch! Overall, a great spot with excellent food and service, but the first impression from the door to our seat could have been better.

I loved everything about my experience at The Capital Grille—the food, the ambiance, and the service (for the most part). However, the hostess who sat us (didn’t get her name) was passive-aggressive, which was disappointing. Thankfully, our server more than made up for it. He was attentive, friendly, and went above and beyond to make our experience great. He even took pictures for us, which was a nice touch! Overall, a great spot with excellent food and service, but the first impression from the door to our seat could have been better.

It's a tradition to stop here when we are in town, and each time, the employees always go above and beyond. Roxanne seated us warmly. Tania, our server, was very kind and was attentive to our needs. Beatrice, the manager, was very sweet coming out with my birthday desert. Everything we had was delicious and consistent with our previous visits. It was a bonus to find out cigar smoking was permitted in the patio area. It is a wonderful place to have lunch or dinner and not be disappointed.

It's a tradition to stop here when we are in town, and each time, the employees always go above and beyond. Roxanne seated us warmly. Tania, our server, was very kind and was attentive to our needs. Beatrice, the manager, was very sweet coming out with my birthday desert. Everything we had was delicious and consistent with our previous visits. It was a bonus to find out cigar smoking was permitted in the patio area. It is a wonderful place to have lunch or dinner and not be disappointed.

I will first start off my review by saying that I am a huge fan of the capital Grille, I try to hit up a capital Grille in every city that I go to, as I really love the food. However, tonight‘s visit at the Miami location was terrible I sat at the bar, and my bartender, gave me a menu when I said that in the first words out of his mouth was, do you want bread?? Not hello, not how are you, not ask me if I’ve ever been there before, or any term to welcome me to the restaurant. I replied yes, at which point I was then given a menu, fork, and knife, and napkin. After the water was given to me, my bread arrived. I was then asked if I wanted a drink, in which I ordered a Coke. I was never explained any drink specials, I was never explained anything about the cocktail menu, nothing. I was never even asked about if I wanted a wine list, at this point I felt like I wasn’t even wanted there. After receiving my Coke, the next question that I got was, do you want food? Again, never asked me about if it was my first visit, never asked me if I wanted to know about the menu, never explained to meaning about their steaks, so I ordered three appetizers, I ordered the shrimp cocktail, crabcake, and the Nuski‘s bacon. After my empty Coke glass sat empty for about nine minutes, I was finally asked if I wanted a refill. The international code, for I want another drink, is an empty bar glass pushed to the edge of the bar, on their rail. Not only did I want another Coke, it sat empty for nine minutes before I even got questioned on if I wanted another drink. This was the only time I was offered a refill, Even though the drink class got emptied a short time, waiter. After receiving my food, I was never asked how the food was, I was never asked if I needed anything else, but at the very end when everything was gone, the male bartender asked me if I wanted any more food, or if I wanted to close out because the kitchen was closing. I was going to order a main menu item, as well as possibly a dessert, but it was very clear that both the male and female bartender this evening could care less about me, my business, or me spending any money. I truly felt like I wasn’t wanted there, and I truly felt like they can give two crud’s about me being there as I was all by myself. When the female bartender was taking my food order (her name on the receipt is Beverly, I purposely spoke a little bit on the quiet side in hopes that maybe she would talk to me or strike up a conversation. Not even a smile or anything. I’m truly upset at how my visit was this evening, I’m out in Florida on a business trip, I was excited to see that there was a capital Grille in town, as it’s one of my favorite restaurants, but these two employees need some serious training, And need to learn to pay attention to their customers. Typically, I will tip any between 40 and 70%, and this is the first time in a very long time that I did not even tip 20%. If you can’t even give me the time of day, a simple smile, a refill, and just wanna push me out the door, I don’t even wanna give you a dollar. Grille, please invest in your employees at this location, as they need some training.

I will first start off my review by saying that I am a huge fan of the capital Grille, I try to hit up a capital Grille in every city that I go to, as I really love the food. However, tonight‘s visit at the Miami location was terrible I sat at the bar, and my bartender, gave me a menu when I said that in the first words out of his mouth was, do you want bread?? Not hello, not how are you, not ask me if I’ve ever been there before, or any term to welcome me to the restaurant. I replied yes, at which point I was then given a menu, fork, and knife, and napkin. After the water was given to me, my bread arrived. I was then asked if I wanted a drink, in which I ordered a Coke. I was never explained any drink specials, I was never explained anything about the cocktail menu, nothing. I was never even asked about if I wanted a wine list, at this point I felt like I wasn’t even wanted there. After receiving my Coke, the next question that I got was, do you want food? Again, never asked me about if it was my first visit, never asked me if I wanted to know about the menu, never explained to meaning about their steaks, so I ordered three appetizers, I ordered the shrimp cocktail, crabcake, and the Nuski‘s bacon. After my empty Coke glass sat empty for about nine minutes, I was finally asked if I wanted a refill. The international code, for I want another drink, is an empty bar glass pushed to the edge of the bar, on their rail. Not only did I want another Coke, it sat empty for nine minutes before I even got questioned on if I wanted another drink. This was the only time I was offered a refill, Even though the drink class got emptied a short time, waiter. After receiving my food, I was never asked how the food was, I was never asked if I needed anything else, but at the very end when everything was gone, the male bartender asked me if I wanted any more food, or if I wanted to close out because the kitchen was closing. I was going to order a main menu item, as well as possibly a dessert, but it was very clear that both the male and female bartender this evening could care less about me, my business, or me spending any money. I truly felt like I wasn’t wanted there, and I truly felt like they can give two crud’s about me being there as I was all by myself. When the female bartender was taking my food order (her name on the receipt is Beverly, I purposely spoke a little bit on the quiet side in hopes that maybe she would talk to me or strike up a conversation. Not even a smile or anything. I’m truly upset at how my visit was this evening, I’m out in Florida on a business trip, I was excited to see that there was a capital Grille in town, as it’s one of my favorite restaurants, but these two employees need some serious training, And need to learn to pay attention to their customers. Typically, I will tip any between 40 and 70%, and this is the first time in a very long time that I did not even tip 20%. If you can’t even give me the time of day, a simple smile, a refill, and just wanna push me out the door, I don’t even wanna give you a dollar. Grille, please invest in your employees at this location, as they need some training.

Amazing atmosphere, felt like I was back in my own living room! Great wait staff, drinks stayed full, very attentive! The food was over the top in preparation as well as presentation!

Amazing atmosphere, felt like I was back in my own living room! Great wait staff, drinks stayed full, very attentive! The food was over the top in preparation as well as presentation!

Thanks to Diego M, My wife and were able to have a first class - type of the line dinner experience. We will definitely come back again and try something new.

Thanks to Diego M, My wife and were able to have a first class - type of the line dinner experience. We will definitely come back again and try something new.

But …. I’ll start with PS ! The waiter Marco ,,,,,, was out of order . Beacouse is Christmas we can give him a special circumstance but ,,,, no more than that! With Marco I found out a robot and no more than that! Thanks to Daniel …he save sour diner and ofcourse the wine and the meat ! Wounderful meat ,, so god soo special !

But …. I’ll start with PS ! The waiter Marco ,,,,,, was out of order . Beacouse is Christmas we can give him a special circumstance but ,,,, no more than that! With Marco I found out a robot and no more than that! Thanks to Daniel …he save sour diner and ofcourse the wine and the meat ! Wounderful meat ,, so god soo special !

Simply The Best Place to Dine! Never a mishap or flaw from the staff whether taking our order or replenishing our drinks! Food is Simply Marvelous-Every Time!! Our #1 To-Go restaurant! GetSome!!

Simply The Best Place to Dine! Never a mishap or flaw from the staff whether taking our order or replenishing our drinks! Food is Simply Marvelous-Every Time!! Our #1 To-Go restaurant! GetSome!!

Great experience! Daniel provided excellent service, the drinks were fantastic, and the steak was absolutely amazing. Loved the complimentary dessert. Highly recommend!

Great experience! Daniel provided excellent service, the drinks were fantastic, and the steak was absolutely amazing. Loved the complimentary dessert. Highly recommend!