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The Cheesecake Factory - Steakhouse in Riverside, California

The Cheesecake Factory

4.3 (4025 reviews)

3525 Tyler St, Riverside, CA 92503

Restaurant
American restaurant
Bakery
Dessert restaurant
Dessert shop
Family restaurant
Takeout Restaurant

About The Cheesecake Factory - steak house in Riverside, California

American chain restaurant offering sizable portions from a vast menu including signature cheesecake

Customer Review Summary

The Cheesecake Factory offers delicious food with great flavor and texture, but many reviewers feel the portion sizes do not justify the high prices. Customer service is consistently praised as friendly and attentive, contributing to a pleasant dining experience. While some dishes, like the medium rare burger and certain appetizers, received high marks, others, such as the fettuccine and shrimp, were disappointing. The atmosphere is appreciated and is noted as a nice spot for special occasions. There have been complaints about issues with orders and refunds, indicating room for improvement in management. Overall, while the quality of food and service brings many back, the value and consistency across dishes remain points of contention.

Key Features

Service options

  • Outdoor seating
  • Curbside pickup
  • No-contact delivery
  • Delivery
  • Takeout
  • Dine-in

Highlights

  • Great beer selection
  • Great cocktails
  • Great coffee
  • Great dessert
  • Great tea selection
  • Great wine list

Popular for

  • Breakfast
  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating

Offerings

  • Alcohol
  • Beer
  • Cocktails
  • Coffee
  • Comfort food
  • Happy hour drinks
  • Happy hour food
  • Hard liquor
  • Healthy options
  • Late-night food
  • Organic dishes
  • Small plates
  • Vegan options
  • Vegetarian options
  • Wine

Dining options

  • Breakfast
  • Brunch
  • Lunch
  • Dinner
  • Catering
  • Dessert
  • Seating

Amenities

  • Bar onsite
  • Restroom

Atmosphere

  • Casual
  • Cozy
  • Trendy
  • Upscale

Crowd

  • College students
  • Family-friendly
  • Groups
  • Tourists

Planning

  • Dinner reservations recommended
  • Accepts reservations
  • Usually a wait

Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Children

  • Good for kids
  • High chairs
  • Kids' menu

Parking

  • Free parking lot
  • Free street parking

Customer Reviews

Rating Distribution

4.3 out of 5
5
2476
4
834
3
318
2
131
1
266
Based on 4025 reviews

Belem Ramos

2 months ago

I recently visited this place with my family after receiving a gift card from my job, and we decided to give it a try. We ordered two main dishes, one entrée, and one dessert to get a feel for what the restaurant had to offer and see if it lived up to the hype. The food itself was delicious—great flavor, fantastic texture, and everything was cooked perfectly. However, I found the portion sizes to be quite small. Even though we were sharing, I still felt that the amount of food didn’t justify the price. For an individual meal, I don’t think it would be enough to feel fully satisfied, especially considering the cost. While the food was good, I don’t think I’d return solely based on the value. The pricing just doesn’t seem to align with the portion sizes, in my opinion. On a positive note, the customer service was excellent. The staff was friendly and attentive, and the restaurant itself was very clean and well-maintained—even the restrooms were spotless. Parking can be a bit tricky since it's located in a mall, but that's to be expected in those areas. Overall, while I appreciate the quality of the food and the great service, I’m not sure I would make a return visit due to the portion-to-price ratio.

Mark

3 months ago

The food was not great. Way to expensive for what we ended up with. The fettuccine was very bland. The French fries tasted like Burger King. The shrimp was overcooked, and it was ridiculously expensive. But, it was a gorgeous spot. 6 stars for the atmosphere. The hostess acted like it was too much to split the bill, so I just put it on my card and had the rest of the table send it to me.

Fadi Al-Hanna

4 months ago

First time going there and I have to say I loved it, our server was very pleasant and the place was packed yet he was there for whenever we needed something and kept coming back to check on us, I really enjoyed his service. The food was really good, I ordered my burger to be medium rare and oh my god! I haven’t had a good medium rare burger in so long, the fries were crispy from the outside and like mashed potatoes from the inside (mind blowing). Totally recommend this place

Gary Porritt

1 month ago

A bit expensive but top quality food and large portions help. Nice for special occasions. Service was excellent and friendly. Everything was fresh and delicious.

Cristine Gutierrez

2 months ago

Bought cheesecakes on the 29th spent almost 60 dollars they just threw my cheesecake in the containers they were all smashed I called they were giving me a refund told me it took 7-10 business day I was patient . 10 days pass no refund and I call they never processed it have to wait another 7-10 business. Highly unacceptable no compromise , nothing for the inconvenience management needs to do there job better .

Jesus Landeros

The Cheesecake Factory delivered great food, variety, and top notch service. Our server was attentive from start to finish, ensuring drinks and bread were always refilled. The menu is extensive, but every dish arrived hot, fresh, and well prepared. The cheesecake was heavenly! Despite the busy atmosphere, service was efficient and seamless. Thoughtful touches, like providing To-Go boxes and bags, made the experience even better. Definitely worth a return visit!

John Fuentes

6 months ago

We made reservations for my daughters Birthday. We sat at the time requested. The server was great and efficient. We ordered drinks and appetizers. We ordered food and came out in 20 min. We will be back. Kudos to Management foe keeping up the business. Not easy. Part 2: We came back again on the 15th, and Rajann took care us quickly and professionally. Highly recommend this Restaurant for Service and Atmosphere! She made our dinner memorable! Shout out to Rajann De La Cruz! We will be back!

Celiboy Vega

6 months ago

It’s always nice to visit another cheese cake factory and receive the same quality service. Our food was taken and delivered in a timely manner. We had fried macaroni cheese 10/10, Filet mignon 8/10, White chicken chili 9/10 & Thai chicken salad 9/10.For drinks we had Georgia peach 10/10, Arnold Palmer with mint tea, strawberry infused margarita 6/10. To go Pumpkin & pecan cheese cake 9/10 & a latte 9/10. We really enjoyed our visit and are very thankful for our servers and team to execute our delicious meal! Thanks again & see you next time! :)

Location

Contact Information

Hours of Operation

Friday 11 AM–11 PM
Monday 11 AM–10 PM
Saturday 11 AM–11 PM
Sunday 10 AM–10 PM
Thursday 11 AM–10 PM
Tuesday 11 AM–10 PM
Wednesday 11 AM–10 PM

Price Range

$20–30